Weared and personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Sale Policy
If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards) in the country in which they were purchased, subject to the following conditions:
Items must be returned within 3 days of purchase with the original receipt or other proof of purchase
You must provide your name and address
The returned items must not be sale or clearance items
The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
We offer store credits and exchanges only for returned items. The purchase price (excluding delivery charges for online) will be added to your account once we have received the returned item back and confirmed that it meets conditions 1-4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.
Note:
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
To speak to someone our team, Voice calls are available from 10am-6pm everyday of the week (except Sundays). You are free to send us a text message or request a call back. We will be happy to get in touch with you.
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