Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• No exchanges or refunds.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

GENERAL CONDITIONS OF SALE Article 1: Fields of application and modification of the General Conditions of Sale These general conditions of sale apply to all orders placed on the website www.arganeden.com. THE ARGANEDEN COMPANY reserves the right to adapt or modify these general conditions of sale at any time. In case of modification, the general conditions of sale in force on the day of the order will be applied. Article 2: Characteristics and availability of the products In accordance with article L. 111-1 of the consumer code, the buyer may, prior to his order, take note, on the arganeden.com site, of the essential characteristics of the product(s). products he wishes to order. The buyer selects one or more products from the different categories offered on the arganeden.com website. Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. Upon receipt of the order, we check the availability of the product(s) ordered. In case of unavailability, we undertake, within 30 days from the validation of the order by the buyer, either to deliver the ordered product, or to reimburse it. In case of out of stock on one of the products ordered, we will ship the rest of the order. The date of validation of the order corresponds to the date of the order and payment by credit card online. The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller. Article 3: Validation of orders and electronic signature (law of March 13, 2000 on electronic signature) Any purchase order signed by the customer by pressing the button "validate the order" constitutes an irrevocable acceptance which cannot be called into question. only within the limits provided for in these general conditions of sale. Pressing the "Confirm order" button, associated with the authentication and non-repudiation procedure and the protection of message integrity, constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature. Article 4: Price THE ARGANEDEN COMPANY reserves the right to modify its prices at any time, but undertakes to apply the prices in force indicated at the time of the order by the buyer, subject to availability on that date. Promotion codes are only valid when used when ordering online. If a customer forgets to mention a promotion code, it can in no case be applied a posteriori, nor added manually, nor be the subject of any credit or refund. Article 5: Terms of payment and security - Terms of Payment: Payment is made online by credit card (Carte Bleue, Visa and Master Card). Payment is made on the secure banking server of our partner Paypal. This implies that no banking information is transmitted via the Arganeden.com site. Payment by credit card is therefore perfectly secure. The order will thus be recorded and validated upon acceptance of payment by the buyer's bank. Payment can also be made by check payable to ARGANEDEN to be sent, accompanied by the correctly completed order form(s), to the following address: ARGANEDEN – 7 allée Jean-Armand Daney – 33115 PYLA SUR MER - Retention of title clause: The products remain the property of LA SOCIETE ARGANEDEN until full payment of the order by LA SOCIETE ARGANEDEN. However, from the time of delivery (handed over to the Post Office), the risks of the delivered goods are transferred to the customer. - Default of Payment: THE ARGANEDEN COMPANY reserves the right to refuse to make a delivery or to honor an order from a consumer with whom a payment dispute is in progress. Article 6: Terms of delivery and delivery times - General: The products are delivered to the delivery address that you indicated to us during the ordering process. For parcel tracking reasons, it is impossible for us to deliver orders to the bases or other premises of the Armed Forces. - Costs: The costs of participation in the preparation and shipping of the order are invoiced at a flat rate before the validation of the order by you. In the event that several shipments are necessary (out of stock), this contribution to the processing and shipping costs will only be invoiced for a single shipment. - Shipping time: All of the times announced are calculated in working days. The times indicated are average times and correspond to the times for processing, preparing and shipping your order (out of warehouse). To this period, the postal delays must be added. Exceeding the shipping time may result in cancellation of the order if the order is not shipped from our warehouses. To do this, simply contact our Customer Service. If the order is being sent by post, you must contact your Customer Service within 24 hours of the shipping confirmation, so that we block the delivery. If you receive the package: refuse it and ask for a refund of your order from our Customer Service. As soon as we have confirmation of the return of your package, we will reimburse you within 15 days. - Delivery times: Any item available in stock is shipped within 2 to 5 days. - Delivery times: The ordered product is delivered by the postal circuit (colissimo followed), to the address appearing on the order form. Principle of the Colissimo system followed by the Post Office: the buyer is delivered to his home by his postman and signs a delivery note acknowledgment of receipt. In case of absence, the buyer or the recipient of the ordered product receives a delivery notice from his postman, which allows him to collect the ordered products, at the nearest post office, for a period of fifteen days. The buyer is required to check, in the presence of the post office or delivery person, the condition of the packaging of the goods and their contents on delivery. In the event that the buyer has any doubt of any kind whatsoever about the condition or the contents of his package, he is required to apply the Colissimo procedure (in particular to report the damage due, all complaints and reservations) and to refuse the goods by immediately issuing a report of anomaly to the post office employee (report 170) and to report these incidents to LA SOCIETE ARGANEDEN. Delivery times by Colissimo Suivi are 2 to 5 working days. These deadlines are provided for information only. Any overrun may not give rise to damages, withholding or cancellation of the order by the Purchaser. - At the time of delivery: The buyer is required to check, in the presence of the post office employee, the condition of the packaging of the goods and their contents on delivery. In the event that he has any doubt whatsoever about the condition or content of his package, he is required to apply the Colissimo procedure and report in the form of handwritten reservations accompanied by his signature, any anomaly concerning the delivery (damaged product) and to refuse the goods by immediately issuing a report of anomaly to the post office employee (report 170). This verification is considered to have been carried out when the buyer, or a person authorized by him, has signed the distribution slip. The buyer must also confirm his reservations at the latest within 3 working days following receipt of the article(s) to LA SOCIETE ARGANEDEN - Customer Service disputes delivery: 7 Allée Jean-Armand Daney – 33115 PYLA SUR MER. If the products need to be returned to the customer, they must be the subject of a return request to our Customer Service within 7 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions.). If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, he must imperatively refuse the parcel and note a reservation on the distribution slip (parcel refused because opened or damaged). Upon receipt of the item and after finding the damage, we will exchange or refund, depending on the customer's choice. The latter must therefore under no circumstances throw away the articles. THE ARGANEDEN COMPANY cannot be held responsible for non-performance of the contract in the event of out of stock or unavailability of the product due to a case of force majeure, disruption or total or partial strike, in particular of postal services and means of transport. and/or communications. THE ARGANEDEN COMPANY cannot be held liable for any consequential damages that may arise from the purchase of the products. In the event of non-delivery of an order or part of an order, the buyer has a maximum of six months (from the date of departure from our warehouses) to report. Beyond this deadline, we will not accept any claim. Article 8: Right of withdrawal In accordance with article L.121-16 and following of the Consumer Code, the consumer has a period of 7 working days from the date of delivery of his order, to return any item does not suit him and request an exchange or refund without penalty, with the exception of return costs. The buyer must, before returning his product, have his return agreement number (see paragraph 9, return procedure). The product must be returned in good condition, in its original packaging and unused. The return costs in the event of withdrawal remain the responsibility of the customer. In the case of a withdrawal, we will not be able to accept the return of the product if it is not in its original packaging. We will send the package back to the buyer and inform him by e-mail. Products sold or destocked on the site will not be taken back or exchanged except in the case of hidden defects. Article 9: Right of return - Return procedure: The buyer has a period of 7 days from receipt of his package to notify our LA COMPANY ARGANEDEN Customer Service of his wish to return the product. From the date of the return request, the buyer has 15 days to return the product to us. This condition does not apply in the event of a return for defect or non-compliance. A prior request to our Customer Service must be made in order to be assigned a return agreement number. No package will be accepted and processed without a return agreement number. Article 10: Applicable law and competent jurisdiction Sales of ARGANEDEN products are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between LA SOCIETE ARGANDEN and the buyer, even in the event of multiple defendants, will be, in the absence of an amicable agreement, the exclusive jurisdiction of the courts of Bordeaux. Article 11: Provisions of the law "Informatique et Libertés" At any time, "you have the right to access, modify, rectify and delete data concerning you (art 34 of the law "Informatique et Libertés of January 6, 1978). Article 12: Contact details of the company LA SOCIETE ARGANEDEN SARL with a capital of 10,000 euros RCS Bordeaux 503 812 885 00013 - APE: 4690Z Head office: 7 allée Jean-Armand Daney – 33115 Pyla sur mer All mail should be addressed to: Administrative Department and commercial ARGANEDEN – 7 allée Jean-Armand Daney – 33115 Pyla sur mer Email: [email protected] For any information, contact LA SOCIETE ARGANEDEN Customer Service: - via the contact area of the website. - by post to the above address. In order to optimize the processing of your requests, please specify after the mention "Customer Service" the subject of your mail. In your letter, please also indicate your surname, first name, email and the reference order number.