Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 5 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Shipping Processing Time
The time I need to prepare an order for shipping varies. For details, send a message.
Estimated shipping times
North America: 1-2 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 2-7 business days
Sub-Saharan Africa: 2-14 business days
I'll do my best to meet these shipping estimates but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Buyers are responsible for shipping fees when items returned due to faulty address or no pickup

I gladly accept returns, exchanges, and cancellations
Contact me within 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation: before an item has shipped
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders

Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Wholesale availability
Yes, wholesale pricing differs base on quantity.

Custom and personalized orders
Each bag or accessories can be made uniquely base on specifications given. However, custom order will take 3 to four weeks to process and deliver. As it is a first come first serve basis.

Disclaimer
We suggest that you take care of each bag in its entirety. Due to the fact, each collection is made out of unique materials, please follow care instructions to ensure longevity. We do not recommend harsh chemical treatments as they could negatively impact the finishing of your product. Due to our commitment to provide unique one of the kind items, we use a limited quantity of Ankara prints please read...
1. All items are unique and handmade, meaning no two items will be exactly alike. Interior/exterior Ankara(African print) of bags will always differ, but styles remain the same. 2. Actual colors can be slightly different than shown in the picture. 3. Please feel free to ask any questions before you purchase to ensure a good experience on both sides. 4. In the rare case where two or more customers check-out the same item at the same time, we will serve on a first come first serve basis. 5. Since this is a small business, all sales will be considered as-is and final - but we will be happy to discuss any issues and try to find an amicable solution where feasible.

Care instructions
Depending on the usage of your bag, clean your bag quarterly...
Skins and leather are like Human skin; it needs to care for. It is important you keep your bag store and cover, to prevent it from dust, and moisture. Do not use any liquid to clean your bag.
Use dry cloth in the direction of the snakeskin
Use a dry cloth to wipe leather and Ankara parts of the bag
For more info on caring for each collection go to our blog.

Product Availability
Please note our workshop is based in Monrovia, Liberia, but we have a distribution center in the United States, and Nigeria. Should you like to view more items in stock visit our website to purchase www.arwaybags.com