Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at $63.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

OUR TERMS Preamble These Terms and Conditions apply to all orders placed with Murielle Greffin Larochel (hereinafter "AYIZANA") for all of the items offered for sale on the site www.ayizana .com domain for non-commercial individuals (hereinafter "the Client"). Accordingly, for any person to order a product on the website www.ayizana.com wins full acceptance of these Terms and Conditions which the Customer acknowledges having read before ordering. AYIZANA reserves the right to modify at any time the Terms and Conditions. Article 1: OBJECT The general sales conditions described below detail the rights and obligations of the parties under the online sale of handicrafts offered by AYIZANA the customer from order to delivery, through the payment and the use of services made available by www.ayizana.com. Any sale accomplished by AYIZANA implies unconditional acceptance of the buyer to all the provisions of these Terms and Conditions. AYIZANA undertakes for its part to fulfill its role under the said conditions. Article 2: IDENTIFICATION OF SELLER Murielle Greffin Larochel Mailing address: 2 allée Nicolas Poussin - 94000 Créteil - FRANCE Email: contact [at] ayizana.com Legal form: autoentreprise SIRET number 809 063 399 00012 INPI number: 4145610 Tel: +33 (0 ) June 60 19 59 89 Article 3: SCOPE these general conditions of sale govern the sale of products on the day the order is placed by the Customer via www.ayizana.com. ARTICLE 4: CONTROL All Client AYIZANA states have full legal capacity, allowing him to engage under these Terms and Conditions. AYIZANA reserves the right to cancel and refuse any order from a customer with whom there is or would appear during processing of an order, a dispute, especially a dispute over payment of a previous order. The date of the order is deemed to be the validation of the order by the customer for any person to order a product offered for sale on the website of www.ayizana.com constitutes an irrevocable acceptance which can not be called involved in the cases specifically provided in these Conditions under Article 10 "law and withdrawal period." Customer acknowledges by this act have read, understood and accepted these conditions. Article 5: Placing of orders Customers place orders through the Internet from the site AYIZANA www.ayizana.com The online ordering process consists of the following: The Client selects the product (s) (s) that he wants to order, indicates a postal delivery address. For the settlement of purchases AYIZANA offers payment via PAYPAL. The use of this payment system is no extra cost for the customer. The order once validated by the customer will be considered effective until the payment center has given its approval. In case of refusal, the order will be canceled and the customer notified by email. Any order will always be a shipment by DHL. The Customer shall make payment of his order on the secure interface and it will formalize a firm and final sales contract that binds him to AYIZANA. Any order implies acceptance of prices and descriptions of products available for sale. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below. The online entry on the form of our specialized payment partner (PayPal), bank card number and the final validation of the order by the Client shall constitute proof of the order and payment of amounts for the Products. This validation is worth signature and acceptance of all operations at the www.ayizana.com site. An email is automatically sent to the client to confirm the order, provided that the email address in the registration form contains no errors. For any questions concerning the status of his order, the Customer may contact by e-mail: [email protected]. Customer must designate a shipping address clear, accurate and complete and a valid recipient name (name + first name) or a business name. This information is under its responsibility. AYIZANA will in no way responsible if the shipping information provided by the customer prove to be inaccurate, incomplete or non-existent to ensure the proper delivery of the package. In case the address is incomplete or incorrect, causing the station to return the parcel AYIZANA, it is the Customer to pay for a second expedition. AYIZANA can in no way be held responsible for the Customer's negligence to write a correct shipping address. In case an order is accompanied by a nickname as a sender name, or incomplete information, AYIZANA then sends the customer a confirmation or correction of such data. AYIZANA hold the item until that information has not been confirmed or corrected by the Client. In case AYIZANA would make a mistake in writing the shipping address, it assumes responsibility and a second shipment is done at its expense. The records stored in computer systems AYIZANA within reasonable security conditions, will be considered proof of communications, orders and payments between the parties. At no time AYIZANA not receiving, storing, only records, bank order data of its customers. This information is directly processed by its PayPal specialized partner. The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence. ARTICLE 6: PRODUCT INFORMATION PRODUCT FEATURES In accordance with Article L. 111-1 of the Consumer Code, the Customer may, prior to his order, take note, in the Catalog section of our site www.ayizana.com , the essential characteristics of the product (s) they wish to order. Customer may select one or more products from those offered on the www.ayizana.com site. The information, specifications, photographs on the www.ayizana.com site or in emails sent by AYIZANA are only given as an indication. Therefore, the difference in perception of shapes and colors between the photographs and the products can not be held liable AYIZANA who will endeavor that the photographic representation of the products on the site is the most faithful www.ayizana.com possible. ARTICLE 7: PRICES The selling prices of products listed are in Euros (€) and include all taxes (VAT), excluding shipping costs. . AYIZANA does not collect VAT. Shipping fees will appear on the screen at the end of the selection of different products by the customer. AYIZANA reserves the right to change prices at any time but the products ordered are charged at prevailing prices at the time of the order. The selling prices of products are those in effect on the date of validation and payment of the order by the Client. ARTICLE 8: PAYMENT OF PRODUCTS AVAILABLE ON THE SITE Full payment must be made when ordering by the Client. At no time, payments can not be considered as a deposit or installments. The customer can pay his order online for three (3) ways: a) via his PayPal account. We use PAYPAL INTEGRAL solution that allows us to accept cards and PayPal payments for all customers. b) via PAYPLUG which is a French company based in Paris offering a very secure payment service. AYIZANA not being the addressee of the data provided on this occasion by the Customer, it is for the latter to save and print the certificate of payment if he wants to keep the bank payment data online ordering. The data will not be saved on our site ayizana.com. Payment will be made on the official website PAYPLUG or PAYPAL. c) via bank transfer. Information about the bank payment are indicated when choosing payment. It is highly recommended to Customer alert AYIZANA a transfer on an order placed online to take the loan package to be shipped from the finding of the transfer to the account of Mme. Larochel GREFFIN MURIELLE held at the Postal Bank Financial Centre 75900 Paris Cedex 15. ARTICLE 9: DELIVERY orders placed online via the website www.ayizana.com are immediately processed upon confirmation of payment by PayPal. Products are delivered to the address indicated by the Customer on the order form. The Customer must verify the completeness and compliance information provided to AYIZANA. It can not be held responsible for any data entry errors and the consequences in terms of delay or delivery error. In this context, all costs incurred for the return of the order will be entirely the responsibility of the Customer. AYIZANA can not be held responsible for delays in delivery due to errors or disruptions due to carriers (including, in case of total or partial strike of postal services and transport and / or communications). Deliveries are made Monday through Saturday, except Sunday and holidays. Orders are subject to a shipment by DHL. For any other mode of delivery, shipment tracking AYIZANA advocates against signature. The package is supported by the Post Office and delivered to the shipping address provided by the Customer. In case of absence during the delivery, a delivery notice is deposited at the delivery address specified by the Client, which allows the latter to withdraw his parcel in the nearest post office within 15 days . If not withdrawn on time by La Poste, the products will be returned to AYIZANA which reserves the right to refund the price of products, transport costs to be borne by the Client. In case it opts for a single shipment, against no-signature, the Customer assumes full responsibility for his choice. AYIZANA shall in no case be held responsible for delays or loss of the package. In the case of mailing with follow-up, an email is sent to the client with a copy of the packing slip with a tracking number upon shipment of products, provided that the email address indicated in the registration form contains no errors. The delivery times indicated above are those reported by the Postal Services. No refund of postage will be realized in case of delivery within a longer period than those indicated. Furthermore the products are packaged so as to respect the existing transmission standards, and to ensure optimal product protection during delivery. He asked the customer to meet these same standards in a product return. Any damage found a product to return due to a level problem not respected packaging may result in a non refund of the product in case of impossibility of resale in the state. AYIZANA recalls that it is the responsibility of the Customer to inspect parcels in reception in the presence of the deliveryman and to notify any anomaly (damage, damage of the package, product missing compared to the delivery, broken products, delivery date not consistent with normal time of delivery service ...) the factor, as well AYIZANA, within two business days. In the event that such references would not have been brought to the attention of the factor, the product is deemed accepted by the Customer and shall not be subject to any dispute concerning its delivery. ARTICLE 10: LAW AND WITHDRAWAL PERIOD Under the distance selling (without the simultaneous physical presence of the parties), the Customer has under Article L 121-20 of the French Consumer Code for a period of fourteen days days to exercise his right of withdrawal without any reasons or pay penalties, except, where applicable, the cost of return which remain the Customer. This period runs from the day of receipt for the goods and the date of acceptance for services. To do this, simply return the item to our postal address Murielle GREFFIN Larochel, went 2 Nicolas Poussin 94000 CRETEIL. We will refund the full amount paid at the latest within 14 days of your withdrawal. Item must be returned in perfect condition and should not be used otherwise to cancel your withdrawal rights. ARTICLE 11: GUARANTEES In accordance with Article 4 of Decree No. 78-464 of 24 March 1978, the provisions hereof may not deprive the customer of the legal guarantee which requires the seller to guarantee against all consequences of hidden defects of the thing sold. ARTICLE 12: LIABILITY The products are conform to French legislation and standards applicable in France. The responsibility of AYIZANA not be engaged for any inconvenience and damage relating to the use of the Internet as including a break in service, computer virus or external intrusions and more generally all cases classified as force majeure or due to third by the courts. Hyperlinks can refer to other sites that the www.ayizana.com site. AYIZANA disclaims any responsibility if the content of these sites violate the laws and regulations in force. AYIZANA can not be held liable for any damages that may arise from the purchase of the Products. Similarly the responsibility of AYIZANA obligations under these Conditions of Sale shall not be incurred upon the occurrence of a force majeure event as defined by the French courts. ARTICLE 13. Force Majeure Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event or force majeure. Be considered fortuitous event or force majeure any compelling facts or circumstances, outside parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by them, despite all efforts reasonably possible. The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware. Both parties will then, within a month, except impossibility due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued. Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and the French courts: total or partial strikes, internal or external to the company, the blocking of means of transport or supplies for some reason, governmental or legal restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning, stop telecommunication networks or difficulties specific to external telecommunications networks to customers.