Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Weared items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

SHIPPING POLICY
1. Processing Time:

Orders are typically processed within 7-14 business days after payment confirmation. During peak seasons or promotions, processing times may be slightly longer, but we will do our best to ensure prompt handling of your order.

2. Shipping Methods:

We offer standard and expedited shipping options to cater to your needs. The available methods and estimated delivery times will be displayed during checkout. Standard shipping is our default option, but you can also opt for expedited shipping for faster delivery.

3. Shipping Destinations:

We ship our products to almost all parts of the globe. Please note that shipping times and fees may vary depending on the destination country. For international shipments, any customs duties or taxes imposed by the receiving country will be the responsibility of the customer.

4. Shipping Costs:

Shipping costs are calculated as a flat rate that vary based on the destination country and the selected shipping method. During the checkout process, you will see the applicable shipping fees before finalizing your purchase.

5. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package. Please allow up to 48 hours for the tracking information to become available after your order has been shipped.

6. Delivery Time:

The delivery time will depend on the shipping method you choose and your location. Estimated delivery times are as follows:

Standard Shipping: 10-21 business days

Express/Expedited Shipping: 7-10 business days ​

Our default shipping rates are for standard shipping. For expedited shipping rates, please contact us by sending a message

7. Delayed Shipments:

While we make every effort to deliver your order within the estimated time frames, please understand that unforeseen circumstances such as extreme weather conditions, customs delays, or carrier issues may occasionally cause delays. If your shipment is significantly delayed, we will promptly notify you and work diligently to resolve the issue.

8. Delivery Confirmation:

For all orders, we require a signature upon delivery to ensure that your package reaches you securely. If you are unavailable to sign for the package, kindly appoint some one to do so on your behalf, else the carrier may leave a delivery notice with instructions for rescheduling or arranging pickup.

9. Order Changes and Address Corrections:

If you need to make changes to your order or shipping address, please contact us as soon as possible. We will do our best to accommodate your request, but once the order is shipped, changes may not be possible.

10. Lost or Damaged Packages:

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately. We will initiate an investigation with the carrier and work towards a satisfactory resolution, such as replacement or refund.

By placing an order with us, you agree to comply with our Shipping Policy and any other terms and conditions outlined on our website. If you have any further questions or need assistance, feel free to contact our customer support team on the message button. Thank you for choosing Basilioafrik for your shopping needs!

RETURN & EXCHANGE POLICY
At Basilioafrik, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and customer-friendly return and exchange policy. Please read the following guidelines carefully to understand the process:

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1. Eligibility for Returns and Exchanges:

You may be eligible for a return or exchange if you meet the following criteria:

The item is in its original condition, unused, and with all original tags and packaging intact.

The return/exchange request is initiated within 14 days of the delivery date.

2. Non-Eligible Items:

The following items are not eligible for returns or exchanges:

Personalized or customized products.

Items purchased on promo or sale.

Items marked as "Final Sale" or "Non-Returnable."

3. Initiating a Return or Exchange:

To initiate a return or exchange, please follow these steps:

Contact our customer support team at [email protected] and provide your order number and the reason for the return/exchange.

Our customer support team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number if applicable.

Carefully package the item(s) in the original packaging or a secure package to prevent damage during transit.

4. Return Shipping:

For eligible returns, customers are responsible for the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe delivery of the return.

If the return is due to a mistake on our part (e.g., incorrect item sent), we will provide a prepaid shipping label for your convenience.

5. Exchange Process:

If you wish to exchange an item for a different size, color, or variant, please indicate the desired exchange details when contacting our customer support team.

The exchange will be processed once we receive the returned item and confirm its eligibility.

6. Refund Process:

Refunds will be issued using the original payment method once we receive and inspect the returned item(s).

Please allow up to 7 working days for the refund to appear in your account, as processing times may vary depending on your payment provider.

7. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or provide a full refund, including any applicable shipping charges.

8. Multiple Returns:

We reserve the right to refuse returns or exchanges from customers with a history of excessive returns.

9. Further Assistance:

If you have any questions or need further assistance regarding our return and exchange policy, please reach out to our customer support team using the message button.

This Return and Exchange Policy is part of our commitment to providing you with a pleasant shopping experience at Basilioafrik's Store. We appreciate your trust in us and thank you for being our valued customer!