Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

PROVISIONAL PROCESSING AND SHIPPING TIMES

EXPEDITED ORDERS
2-3 Business days for processing and
3-7 business days shipping: 5-10 working days overall time (Africa, Europe, America, Canada, Australia & International).

STANDARD ORDERS
3-5 Business days for processing and
5-8 business days shipping: 8-13 working days overall time (Africa, Europe, America, Canada, Australia & International)

WEEKENDS AND HOLIDAYS NOT INCLUDED

SHIPPING ADDRESSES
Please make sure your shipping address is complete and correct.
We may not be able to accommodate address changes after your order has been placed.
Please make sure, apartment numbers are provided and correct.

SHIPPING RATES
Rates are calculated at checkout
Free shipping on orders above £200 (UK) and £450 (International)

CUSTOM CHARGES
All shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country’s government. BITTANY has no control over these charges as they vary between countries. They are your responsibility.

Shipping fees do not cover duties and taxes, shipping fees are paid to the shipping company and duties and taxes are paid to your government.

Please note that shipping fees are non-refundable and return shipping costs are the customer's responsibility. BITTANY does not provide return shipping labels. A handling fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" or incomplete address.

ITEM NOT DELIVERED?
If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days because packages may be delayed.

If after contacting the shipping company you still need assistance regarding locating your order feel free to contact us at [email protected] and one of our representatives will be happy to assist you.