Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

INTRODUCTION The site boucl-ebene.com (hereinafter referred to as the "Site") is an information and e-commerce site accessible through the Internet, open to any user of this network (hereinafter referred to as "Internet user"). . It is published by the company Boucl'Ebene By Aime Ti (hereinafter referred to as "Boucl'Ebene"), whose head office is located at 6 rue de Rougemont, 93270 Sevran. The Site allows Boucl'Ebene to offer for sale accessories made by and / or Boucl'Ebene (hereinafter referred to as "Products") to Internet Users browsing the Site (hereinafter referred to as "Users"). The User having validated an order will be called "Customer". The rights and obligations of the User necessarily apply to the Customer. Any order for a Product offered on the Site requires consultation and express acceptance of these terms and conditions of sale and withdrawal, shown by ticking the box "I have read and I accept the terms of sale" . ARTICLE 1 - PURPOSE The purpose of these general conditions of sale is to define, exclusively on the basis of the relations they establish on the Internet, the rights and obligations of the Parties born from the online sale of the Products offered on the Website. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the Parties. These conditions apply to the exclusion of all other documents. ARTICLE 2 - PRODUCTS 2.1 Products The Products offered for sale by Boucl'Ebene are those listed on the Site, on the day of consultation of the Site by the User and within the limits of available stocks. In case of unavailability of one of the Products, the customer will be informed as soon as possible. Photographs and texts illustrating the Products do not enter the contractual field. 2.2 Use of products Precautions for use The Customer must be aware of the precautions for use before using Boucl'Ebene Products and respect them for any use of Boucl'Ebene Product. The Customer who sells or offers a Product Boucl'Ebene with agreement by Boucl'Ebene is required to give his buyer the precautions for use with the product Boucl'Ebene. Boucl'Ebene can not be held responsible for damages caused by misuse of one of its products or by non-compliance with the precautions when using one of its products or by non-delivery of these precautions by a customer. dealer. 2.3 Resale of Boucl'Ebene products The resale of Boucl'Ebene products is not authorized unless written and contractual agreement with the company Boucl'Ebene By Aime Ti holder of the mark. The repackaging of Boucl'Ebene products for resale under another brand is not permitted without the written consent of Boucl'Ebene By Aime Ti. ARTICLE 3 - PRICE Prices are quoted in Euros and are valid for European Union territories excluding DOM and TOM. They take into account any discounts applicable on the day of the order. Any order placed on the Site and delivered outside the European Union and to the DOM and TOM will be billed with VAT and may be subject to any taxes, customs duties and other related costs that are imposed when the parcel reaches its destination. destination. These additional costs are the responsibility of the Customer and are his responsibility. The prices indicated on the Site are guaranteed on the day of the order within the limit of available stocks, and except manifest error of typography or omission. The prices indicated do not take into account the shipping costs which will be invoiced in addition or offered according to the amount of the order and the country of delivery, and will be specified to the User during the final validation of his order. These shipping costs do not include customs and other ancillary costs that may be requested at the entrance of certain countries, these costs are the sole responsibility of the customer. Boucl'Ebene reserves the right, which the User accepts, to modify its prices at any time. ARTICLE 4 - REGISTRATION AND VALIDATION OF ORDER 4.1 Navigation within the Site The User can take note of the various Products offered for sale by Boucl'Ebene on his Site. The User can freely browse the various pages of the Site without being engaged under an order. 4.2 Registration of an order If the User wishes to place an order, he will choose the different Products in which he has an interest, and express his interest by clicking on the "basket" pictogram. At any time, the User can: • obtain a summary of the Products he has selected by clicking on the basket. • continue or modify your selection of Products by clicking on "Back to Catalog". • complete the selection of Products and order these Products by clicking on "Validate Order". To order the Products that he has chosen, after having clicked on "Validate the order", any User must identify himself, by entering his e-mail address as well as the password he has previously chosen during the creation of his account, that is, if it is his first order, by clicking on "Create my account". In the latter case, the User must accurately complete the form provided to him, on which he will include the necessary information to identify him including his surname, first name, postal address. In addition, the User must provide his e-mail address and a password of his choice which will be personal and confidential and which he will need to identify himself later on the Site. The User is informed and agrees that the entry of these two identifiers is proof of his identity and expresses his consent. Once the User identified, he must validate the delivery address (as specified in Article 5 below) and a purchase order will appear on the screen, summarizing: the nature, quantity and price of the selected Products by the User, as well as the total amount of the order, the shipping costs, the delivery time, the details of the User, the delivery address of the Products. Commercial offers To benefit from a commercial offer sent to it, the User must enter and validate his "advantage code", in the field assigned, on the page of Summary of the order. 4.3 Final validation of the order and payment After having read the status of his order, and once all the requested information has been completed by the User, a summary of this information and the order will appear and this The last will have to choose the method of payment with which it wishes to carry out its payment to confirm definitively its order. Orders are payable in: by Paypal (by credit card or bank transfer) by credit card (Visa, Mastercard) As soon as he validates his payment, the order is recorded. The User becomes Client. The purchase order will be recorded on Boucl'Ebene's computer records and will be considered as proof of the contractual relations between the Parties. In accordance with article 6. below, the Customer has a right of withdrawal and refund, during a period of fourteen (14) working days from the date of receipt of the Products by the Customer. 4.4 Confirmation of the order A summary of the order will be displayed once the order has been validated. This confirmation will include all the constituent elements of the contract entered into between the Parties. This summary order will also be sent by email to the Customer within minutes of purchase. The Customer will then have access to the "tracking of his order" by clicking on "my account" and identifying himself by his e-mail address and his password. 4.5 Modification of an order The tracking of the orders placed is accessible from the menu "My account". To modify an order, it is necessary to cancel the order, return it to the cart and then correct it as desired before validating it. Modification or cancellation of an order is possible only when its status is "Registered". An order placed in status "in preparation" or "shipped" is no longer editable. 4.6 Gifts The Customer may make gifts to his friends via the Site. The order procedure is the same as that followed for the realization of his personal purchases. The Boucl'Ebene Website allows the Customer to send a personalized message to the recipient of the gift. This message will appear on the document that accompanies the goods upon delivery. Boucl'Ebene guarantees that the price of the item (s) offered (s) will not appear on the document that accompanies the goods on delivery. The recipient of the gift, will also enjoy all the guarantees stipulated in Article 6 below. ARTICLE 5 - DELIVERY 5.1 Delivery times and methods Your orders are processed as soon as possible by the Customer Service and the Expeditions Service, open from Monday to Saturday inclusive. Packages are sent upon receipt of payment, payment by credit card guarantees the speed of processing your order. Delivery time in mainland France Shipments take place within 48 hours of receipt of payment of your order, unless otherwise indicated on the page "basket". After delivery by our Shipping Department, your order is delivered in 2 to 5 days by Coliposte (colissimo followed, priority letter or ecopli letter). These deadlines are in working days, excluding postal routing problem. Delivery time in the rest of the world Your order will be delivered by COLIPOSTE depending on the country of destination. Delivered countries, shipping methods and delivery times are indicated on the Boucl'Ebene Website under "Delivery". 5.2 Delay / no delivery Loss of parcels during transport Colissimo is a very reliable service. However, it may be, as in any shipment, that there may be a delay in delivery or that the package goes astray. In the case of a delivery delay of more than 7 days, the Customer must inform the Boucl'Ebene customer service who will send the information to the Post Office to trigger the opening of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be rerouted immediately to the Customer's home (in most cases). If on the other hand the package is not found at the end of the period of 21 days of investigation, Colissimo or considers the package as lost. In this case, Boucl'Ebene will send the Customer a replacement package at his own expense. If the lost product (s) were no longer available at that time, Boucl'Ebene would reimburse the Customer for the amount of these products. Cancellation of order In case of delivery delay of more than 7 days compared to the expected delivery date, the Customer may cancel his order by contacting Boucl'Ebene Customer Service by mail or by phone. 5.3 Defects Any anomaly concerning the delivery (damage, open parcel, damaged parcel, broken products ...) must imperatively be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the Customer. The Customer must immediately report the anomaly to Boucl'Ebene Customer Service for a claim to be made to Coliposte. Boucl'Ebene will return the replacement product (s) to the Customer, at its expense. ARTICLE 6 - RETURN AND RIGHT OF WITHDRAWAL Conditions of withdrawal The Customer has a right of return of fourteen (14) days from receipt of the entire order to retract without necessarily giving reasons. To exercise the right of withdrawal, the customer must notify its decision to withdraw the order by a written declaration without ambiguity by specifying his name and first name, e-mail address, number and date of order: • by mail: service_clients @ boucl-ebene.com • or by mail: Boucl'Ebene By Aime Ti- Customer Service - 6 rue de Rougemont, 93270 Sevran - France The withdrawal form can be used to facilitate processing by downloading it here. Refund In the event of withdrawal by the Customer, Boucl'Ebene will refund the payments received from the Customer without undue delay and, in any event, no later than fourteen (14) days from the day when Boucl'Ebene is informed of the decision of Customer's withdrawal. In case of withdrawal of the Customer on the entire order, Boucl'Ebene will refund all payments received from the Customer, including any delivery costs. In case of withdrawal of the Customer on part of the Products of the order, Boucl'Ebene will refund the amount of Products returned. The refund will be made by the same means of payment that the Customer used for his order or by check. Boucl'Ebene may defer this refund until receipt and verification of the Products. Return of the products The Customer must return the Products at the latest fourteen (14) days after having communicated his decision of retraction. Returned products must be unopened, complete and undamaged. Return packages must be made to the following address: Boucl'Ebene By Aime Ti RETURN SERVICE 6 rue de Rougemont, 93270 Sevran - France with the withdrawal form downloadable or the following information on free paper: name and surname, e -mail, address, number and date of order. The Customer bears the cost of returning the full order or Products. ARTICLE 7 - QUALITY GUARANTEE The Customer has a quality guarantee on Boucl'Ebene products. If the defect is proven, Boucl'Ebene agrees to exchange or refund the defective or nonconforming products within fourteen (14) days. For technical assistance on a product or any complaint, the Customer can reach the Customer Service at the following telephone number: 07.69.17.76.31 or by mail: [email protected]. ARTICLE 8 - COMPUTERS AND FREEDOMS The information of the personal information collected in the context of the distance selling is obligatory, this information being necessary for the treatment and the delivery of the orders as well as for the establishment of the invoices. This information is strictly confidential and is not passed on to third parties. In accordance with the law "Informatique et Libertés", the processing of personal information relating to customers has been declared to the Commission Nationale Informatique et Libertés (CNIL) under the registration number: 1947014 In accordance with Article 34 of the Law of 6 January 1978, the Customer has the right to access, modify, rectify and delete data concerning you. To do this, the Customer can contact Boucl'Ebene: • By mail: [email protected] • By phone: 07.69.17.76.31 • By mail: Boucl'Ebene By Aime Ti - 6 rue de Rougemont, 93270 Sevran - France ARTICLE 9 - DISPUTES This contract is subject to French law. Boucl'Ebene can not be held liable for damages of any kind, whether tangible or intangible, which could result from the misuse of the products marketed. In case of difficulties in the application of this contract, the Customer has the possibility, before any action in court, to seek an amicable solution with the help of a professional association of the branch, a consumer association or any other advice of his choice. Complaints or disputes will always be received with attentive benevolence, good faith always being presumed in the person who takes the trouble to expose his situation. In case of dispute, the Customer will first contact the company to obtain an amicable solution. The Commercial Court of Bobigny is the only competent, whatever the place of delivery and the mode of payment accepted.