Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Terms and Conditions GENERAL TERMS AND CONDITIONS OF SALE AND USE Wax & Conception SAS company with capital of 2000 euros 26 rue de Normandie - 14360 Trouville sur Mer - France Tel: +33 9 53 31 40 10 mail: [email protected] RCS of LISIEUX n ° 809 013 345 General conditions of sale of the products sold on clianecreation.com Last update on September 13th, 2017 Article 1 - Object These conditions govern the sales by the company Wax & Conception, -37 rue Froide 14000 Caen of Clothing and accessories. Article 2 - Price The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise indicated and excluding processing and shipping costs. All orders regardless of their origin are payable in euros. The company Wax & Conception reserves the right to change prices at any time, but the product will be billed based on the rate in effect at the time of validation of the order and subject to availability. The products remain the property of Wax & Conception until full payment of the price. Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you. Article 3 - Orders Unfortunately, we can not temporarily take orders with delivery addresses outside Metropolitan France. You can place an order: • On the Internet: Clianecreation.com Contractual information is presented in French and will be confirmed at the latest at the time of validation of your order. The company Wax & Conception reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problem, or in case of difficulty concerning the order received . Article 4 - Validation of your order Any order appearing on the website Clianecreation.com supposes the adhesion to the present General Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve. All data provided and the recorded confirmation will be worth proof of the transaction. You declare to have perfect knowledge. The order confirmation will be worth signing and acceptance of the operations carried out. A summary of the information of your order and the present General Conditions, will be communicated to you in PDF format via the e-mail address of confirmation of your order. Article 5 - Payment The fact of validating your order implies for you the obligation to pay the indicated price. The payment of your purchases is made by bank card thanks to the secure system STRIPE. In the case of split deliveries, only the products shipped are debited. Article 6 - Retraction In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or pay a penalty. Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal. The return costs are your responsibility. In case of exercise of the right of withdrawal, the company Wax & Conception will refund the sums paid, within 14 days of notification of your request and via the same means of payment as used in the order. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to: • The provision of services fully performed before the end of the withdrawal period and whose execution began after the express prior consent of the consumer and express waiver of his right of withdrawal. • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and likely to occur during the withdrawal period. • The supply of goods made to the consumer's specifications or clearly personalized. • The supply of goods that may deteriorate or expire quickly. • The supply of goods that have been unsealed by the consumer after delivery and that can not be returned for reasons of hygiene or health protection. • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles; • The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional. • The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery. • The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications. • Transactions concluded at a public auction. • The supply of digital content that is not provided on a physical medium whose performance has begun after the express prior consent of the consumer and expressly waives his right of withdrawal. Article 7- Availability Our products are offered as long as they are visible on the site Wax & Design and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability at our suppliers. In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made. In addition, the website Clianecreation.com is not intended to sell its products in large quantities. Therefore the company Wax & Design reserves the right to refuse orders for more than 10 identical items. Article 8 - Delivery The company Wax & Conception is unfortunately, and provisionally, not able to deliver outside France. The products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page. In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you. In accordance with the legal provisions, in case of late delivery, you have the possibility to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed to its refund and shipping costs under the conditions of Article L 138-3 of the Consumer Code. In case of deliveries to the home by a carrier, it can not be held responsible for late delivery due exclusively to the unavailability of the customer after presentation of the package (notice of passage authentic). Article 9 - Guarantee All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned, exchanged or refunded. All claims, requests for exchange or refund must be made by mail / telephone / postage within 30 days of delivery. The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, labels ...). The return costs are your responsibility. The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6. Article 10 - Liability The products offered are in accordance with the French legislation in force. Moreover, the company Wax & Conception can not be held responsible for damages resulting from misuse of the purchased product. Finally the responsibility of the company Wax & Conception can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses. Article 11 - Applicable law in case of disputes The language of this contract is the French language. These conditions of sale are subject to French law. In case of dispute, the French courts will be the only competent. Article 12 - Personal data The company Wax & Conception reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you. They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements. In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website. Article 14 - Archiving Proof Wax & Conception will archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized registers of Wax & Conception will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.