Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 7 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees offered.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Presentation of the products The characteristics of the products offered for sale are presented in the dedicated pages of our website. The photographs do not enter the contractual field. CREME FRESH CLUB can not be held liable if errors have occurred. All the texts and images presented on the site cremefreshclub.fr are reserved, for the whole world, under the rights of author and intellectual property; their reproduction, even partial, is strictly forbidden. Period of validity of the offers of sale The products are offered for sale until the stock is exhausted. In case of order of a product become unavailable, the customer will be informed of this unavailability, as soon as possible, by email, telephone or postal mail. Price of the products The pages of our site indicates the prices in euros all taxes included, except shipping costs. The amount of VAT is specified when selecting a product by the customer and shipping costs appear on the screen at the end of the selection of different products by the customer. The CREME FRESH CLUB company reserves the right to modify its prices at any time but the ordered products are invoiced at the price in force at the time of the registration of the order. For non-French customers residing in countries that are members of the European Union or not, and in the case where the customs duties and other taxes applying abroad in the country of reception are settled by the carrier, the customer undertakes to repay them immediately to the latter. Order The fact for a customer to confirm his order on the site cremefreshclub.fr is full acceptance of these terms and conditions applicable to the contract concluded. The customer validates his order when he activates the link "Confirm your order" at the bottom of the page "Summary of your order" after having accepted these conditions of sale. Before this validation, it is systematically proposed to the customer to check each element of his order; he can thus correct his possible errors. (Naturally, the site may name differently the page and the link that, respectively, we name in the model "Summary of your order" and "Confirm your order." The mechanism of the confirmation of the order is only necessary in the sale to consumers.) CREME FRESH CLUB confirms the order by e-mail, confirmation valid as acceptance of the order; this information includes all the elements of the order and the right of withdrawal of the customer. The customer undertakes to inform CREME FRESH CLUB, an address to which the delivery must be made during the working days and hours. This confirmation, or if necessary, the refusal of acceptance of an order will thus be indicated to the user from the knowledge of CREME FRESH CLUB of the Order Form. The extremely short lead times for order preparation and shipping by the company make it impossible for the customer to cancel the order for any reason. The latter will, if necessary, use his right of withdrawal. The data registered by CREME FRESH CLUB constitutes proof of the nature, content and date of the order. It is archived by CREME FRESH CLUB under the conditions and legal deadlines; the customer can access this archive by contacting the Customer Relations Department. CREME FRESH CLUB undertakes to protect the personal and confidential information communicated when the customer registers or places an order. This information is in no way intended to be marketed. Payment Payment can also be made by credit card: Visa, Mastercard or PayPal. The debit on the credit card will be expressed in Euros when the order is accepted by cremefreshclub.fr The site of the company CREME FRESH CLUB is the object of a system of security, the data recovered by the company making the object of an encryption method. Delivery Any product is delivered without guarantee as to the deadlines, except for the deliveries to the private individuals. The delivery deadline varies according to their address. It is fixed for an address in mainland France, the day of payment + 10 days and, for other destinations, the day of payment + 1 month. It is fixed for a pre-order on the day of payment + 1 month. However in a quality approach we do everything to deliver as soon as possible and try to send the package the day of the order. In the event that a package arrives damaged or appears to be damaged, you must refuse the delivery and request that the package be returned to us. Our responsibility can not be engaged for a damage of the parcel nor a delay of delivery, such a delay does not authorize the cancellation of the order and can not in no case entail the payment of indemnities of delay and / or of damages and interests by our society. Customer relations - After-sales service For any information, question or complaint, the customer can contact the CREME FRESH CLUB customer relations department at this address: [email protected] Satisfied or reimbursed The customer must do everything first inform the customer service by email ([email protected]) to inform him of the return and then he has 7 days from delivery to return the product with the original invoice, the cost of return is his responsibility . For parties and exceptionally, the customer has 7 days since December 25 to report a return to our customer service ([email protected]) It is then refunded the price of the product in the week of receipt of this one by CREME FRESH CLUB. Delivery costs are non-refundable. Or he can request the exchange of his product under the same calendar conditions (subject to inventory). Beyond this deadline, CREME FRESH CLUB will be free to refuse the exchange or the refund. However, products returned incomplete, damaged or soiled will not be returned. Retention of title The products remain the property of CREME FRESH CLUB until full payment of the price. CREME FRESH CLUB reserves the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order. Applicable law - Disputes The parties agree that this contract is subject to French law. The contractual information is presented in French. If need be, it is up to the foreign customer to check with the local authorities the possibilities of using the product he intends to order; the responsibility of CREME FRESH CLUB can not be held liable for non-compliance with the regulations of a foreign country in which the product is delivered. In case of dispute, the French courts are only competent.