Weared and personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Sale Policy
14 Days easy Return/Exchange
We have high quality control standard to make sure all the products we send in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return & exchange within 30 days of receipt, please make sure items in new condition.
Note that overdue requests may not be accepted.
Am I allowed to return or exchange the order?
You can return or exchange for most items in new condition within 30 days of delivery.
What is your Return & Exchange Policy?
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Flash sale, Corsets, Special offer, Jewelry are not covered by warranty and non-returnable.
3. Returns must be received in new condition; unused, unworn, unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
4. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative.
5. We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable.
6. Please return through your local post office to avoid tax.
7. For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
8. Please also do not mail any envelopes to the return address for inquiry. we will discard the letter automatically.
The best way to communicate and solve your problem is through our WhatsApp chat, phone call or email.
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