Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Preamble The general conditions of sale apply to all sales concluded on the HOBBYSEN website. The website www.hobbysen.com is a service of: The sole proprietorship lujum website URL address: www.hobbysen.com e-mail: [email protected] The HOBBYSEN website markets the following products: Phone cases and Accessories. The customer declares to have read and accepted the general conditions of sale prior to placing the order. The validation of the order therefore implies acceptance of the general conditions of sale. Article 1 - Principles The general conditions express all the obligations of the parties. In this sense, purchased is deemed to accept them without reservation. The general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are accessible on the HOBBYSEN website and will prevail, if necessary, over any other version or any other contradictory document. The seller and announced that the general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online. If a condition of sale were to fail, it would be considered to be governed by the customs in force in the distance selling sector whose companies are headquartered in France. The general conditions of sale are valid until December 31, 2020. Article 2 - Content The general conditions of sale are intended to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer, from the Hobbysen website. The conditions displayed only relate to purchases made on the HOBBYSEN site and delivered to Europe, the United States and Africa. These purchases relate to the following products: Luxury Watches and Accessories. Article 3 - Pre-contractual information The buyer acknowledges having had communication, before placing his order and concluding the contract, in a legible and understandable manner, the general conditions of sale and all the information listed in the 'article L. 221-5 of the consumer code. The following information is transmitted in a clear and understandable manner: - the essential characteristics of the property; - the price of the goods - and, if applicable, all additional costs of transport, delivery or postage and all other possible costs payable. - in the absence of immediate performance of the contract, the date or the period by which the seller undertakes to deliver the good, whatever its price; - information relating to the identity of the seller, his postal, telephone and electronic contact details, his activities, those relating to legal guarantees, the functionality of digital content and, where applicable, its interoperability, the existence and the terms of implementation of guarantees and other contractual conditions. Article 4 - The order The buyer has the possibility of placing his order online, from the online catalog and by means of the form which appears, for any product, within the limit of available stocks. The buyer will be informed of any unavailability of the product or the ordered good. For the order to be validated, that we accept, that we click at the indicated place, the general conditions. He must also choose the address and delivery method, and finally validate the payment method. The sale will be considered final: - after the confirmation of acceptance of the order by the seller by email has been sent; - and after receipt by the seller of the full price. Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will occur in the context of a possible exchange and the guarantees mentioned below. In certain cases, notably default of payment, wrong address or other problem on the buyer's account, the seller reserves the right to block the identification order until the problem is resolved. For any question relating to the follow-up of an order, you must call the following telephone number: +221778775151, on the following days and times: Monday to Saturday, 9 am to 6 pm, or send an email to the seller at the email address following: [email protected] Article 5 - Electronic signature The online supply of the purchasing bank card number and the final validation of the order will constitute proof of the purchase agreement: - payment of the sums due under the voucher order, - signature and express acceptance of all operations carried out. In the event of fraudulent use of the bank card, the buyer is invited, as soon as this usage is observed, contact the seller at the following telephone number: +221778775151 Article 6 - Order confirmation The seller provides the buyer with an invoice by courier electronic. Article 7 - Proof of the transaction The computerized registers, kept in the seller's computer systems under reasonable security conditions, will be used as proof of communications, orders and payments made between the parties. The filing of purchase orders and invoices is carried out on a reliable and durable support which can be produced as proof. Article 8 - Information on the products The products governed by the general conditions are those which appear on the website of the seller and which are indicated as sold and shipped by the seller. They are offered while stocks last. The products are described and known with the greatest possible accuracy. However, if errors or omissions may occur in this presentation, the seller's responsibility cannot be engaged. The photographs of the products are not contractual. Article 9 - Price The seller reserves the right to modify its prices at any time but undertakes to apply the rates in force indicated at the time of the order, subject to availability on this date. The prices are indicated in XOF. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices taken into account the applicable VAT on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. If one or more taxes or contributions, in particular environmental, were to be produced or modified, up or down, this change could be reflected in the sale price of the products. Article 10 - Method of payment This is an order with payment obligation, which means that placing the order implies identity settlement. To pay for your order, buy, at your option, all of the payment methods made available by the seller and listed on the seller's site. The buyer has obtained from the seller that he has the necessary authorizations necessary to use the method of payment chosen by him, during the validation of the order form. The seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization for payment by bank card from the part of officially accredited bodies or in the event of non-payment. The seller notably reserves the right to refuse to obtain a delivery or to honor an order from a buyer who has been settled in whole or in part a previous order or with whom a payment dispute is being administered. Payment of the price is made entirely on the day of the order, in the following manner: by payment card. Payment of the price is made in full in the following ways: by payment card and cash on delivery available only for orders to Dakar. In order to offer maximum security in the payment system, payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect you from possible intrusion, we do not store credit card numbers on our computer servers. Article 11 - Availability of products - Refund - Resolution Except in cases of force majeure or during the periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limit stocks available, those listed below. Shipping times run from the date of registration of the order indicated on the order confirmation letter. For deliveries in mainland France and Corsica, the period is 3 working days from the day following that on which one has purchased an order. The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium. The contract will be considered as canceled upon receipt by the seller of the letter or writing informing him of this termination, unless the professional has performed in the meantime. The buyer may however immediately terminate the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract. In this case, when the contract is canceled, the seller is required to reimburse the offer for all the sums paid, at the latest within 14 days of the date on which the contract was terminated. In case of unavailability of the ordered product, obtained by being informed as soon as possible and having the possibility of canceling the order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment at the latest, or the exchange of the product. Article 12 - Delivery terms Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered in the manner and within the time period specified above. The products are delivered to the address indicated by the purchase on the order form, must ensure the accuracy of sound. Any package returned to the seller because of an incorrect or incomplete delivery address will be returned at the purchase cost. If the buyer is absent on the day of delivery, the delivery person will leave a notice in the mailbox, which will allow packages to be collected at the location and during the period indicated. If at the time of delivery, the original packaging is damaged, torn, open, must therefore check the condition of the items. If they have been damaged, they must refuse the packages and note a reservation on the delivery slip. The buyer must indicate on the delivery slip and in the form of handwritten reservations accompanied by a signature any anomaly concerning the delivery (damage, missing product compared to the delivery slip, damaged packages, broken products…). This verification is considered to have been carried out once we have obtained, or a person authorized by him, signed the delivery slip. The buyer must then confirm by registered mail these reservations to the carrier at the latest within two working days of receipt of the item (s) and transmit a copy of this letter by fax or simple mail to the seller at the address indicated in the notices. legal notices. If the products must be returned to the seller, they must be the subject of a return request to the seller within 2 days of delivery. Any complaint made after this time cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.). Article 13 - Delivery errors The buyer must be made to the seller on the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and / or non-conformity of the products in nature or quality compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected. The complaint can be made, at the choice of the advertisement: - telephone number: +221778775151 - e-mail address: [email protected] Any complaint not carried out in the rules defined above and within the time limits could not be price into account and will release the seller from all responsibility towards the buyer. Upon receipt of the complaint, the seller assigned an exchange number of the product (s) concerned and will communicate it by e-mail to the buyer. The exchange of a product can only take place after the allocation of the exchange number. In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the seller in its entirety and in its original packaging, in Registered Colissimo, to the following address: 18 Boulevard Soult chez ZEHAF esc C 75012 PARIS Return costs are the responsibility of the seller. Article 14 - Product warranty Warranty period: six months from the date of purchase. This warranty covers exclusively manufacturing defects affecting the rings. Parts other than those mentioned above are not covered by this warranty. To request a replacement under this warranty, please use our contact form, available on the "contact us" page. Please note that any repair or replacement will be billed in the following cases, even during the warranty period. Breakdowns or damage due to incorrect use or negligence (shocks, bosses, crushing, broken crystal, etc.) Failure or damage due to unjustifiable repair or modification Breakdowns or damage due to fire or water or natural disaster, such as an earthquake Aesthetic alterations occurring due to normal wear and aging (minor scratches, etc. on the case and / or crystals, alteration of the color of the bracelet and flaking of the plating) In the cases where the point of sale and the date of purchase are not indicated on the warranty card, or if this information has been rewritten If the warranty is not provided with the ring. This guarantee ensures that you can receive a free replacement, in accordance with the general conditions of use and within the prescribed period, and does not restrict any legitimate rights of the customer. Article 15 - Right of withdrawal Application of the right of withdrawal In accordance with the provisions of the Consumer Code, announced to have a period of 14 days from the date of delivery of his order, to return any item not suitable for him and request exchange or refund without penalty, except for return costs which remain the responsibility of the advertisement. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not reprisals. If the right of withdrawal is exercised within the aforementioned period, the price of the product (s) purchased (s) is reimbursed and the delivery costs are reimbursed. Return costs are the responsibility of the advertisement. The exchange (subject to availability) or reimbursement will be made within 48 hours, and at the latest, within 14 days of receipt by the seller of the products returned by the buyer within the conditions set out above. Exceptions According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: - for the supply of goods whose price depends on fluctuations on the financial market beyond the control of the professional and likely to file during the withdrawal period; - the supply of goods made up to the consumer's specifications or personalized; - supply of sensitive goods to deteriorate or expire quickly; - supply of goods which have been lowered by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; - supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles; - supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional; - maintenance or repair work to be carried out urgently at the consumer's home and specifically requested by him, within the limit of spare parts and necessary work necessary to respond to the emergency; - the supply of audio or video recordings or computer software was taken down by the consumer after delivery; - supply of a newspaper, periodical or magazine, except for subscription contracts for these publications; - to provide digital content not supplied on a material medium, the execution of which has started after the express prior agreement of the consumer and express waiver of his right of withdrawal. Article 16 - Force majeure All circumstances beyond the will of the parties prevented performance under normal conditions of their obligations are described as causes of exemption from the obligations of the parties and result in their suspension. The party invoking the above circumstances must immediately avoid the other party from their occurrence, as well as their disappearance. Will be considered as force majeure all irresistible facts or circumstances, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all efforts reasonably possible. Expressly, force majeure or fortuitous cases are considered, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers. The parties will come together to examine the examination of the event and convene the conditions in the execution of the contract will be continued. If the case of force majeure lasts more than three months, the general conditions may be terminated by the injured party. Article 17 - Intellectual property The content of the website remains the property of the seller, the sole holder of the intellectual property rights over this content. Buyers agree to make no use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting. Article 18 - Data processing and Liberties The nominative data provided by are necessary for the treatment of the order and the establishment of invoices. They can be communicated to the partners of the seller responsible for the execution, processing, management and payment of orders. The buyer has a right of permanent access, modification, rectification and opposition increasing the information concerning him. This right can be exercised under the conditions and according to the methods defined on the HOBBYSEN site. Article 21 - Title In case of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent. Article 22 - Contract language The general conditions of sale are written in French. In the event that they are translated into several foreign languages, only the French text will prevail in the event of a dispute. Article 23 - Applicable law The general provisions are subject to the application of French law. The competent court is the district court for disputes of which the amount is less than or equal to € 10,000 or the district court for disputes of which the amount is greater than € 10,000. This is the case with the substantive rules as well as with the rules of form. In the event of a dispute or complaint, contact the seller first to obtain an amicable solution. Evolution of this clause The website reserves the right to publish any modification to this clause relating to the protection of personal data at any time. If a change is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.