Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

PREAMBLE The Seller is the publisher of Infinity Products for consumers, marketed through the website (http://infinitycouture.fr). The list and description of the goods and services offered by the Company can be consulted on the aforementioned site. Article 1: Object These General Conditions of Sale determine the rights and obligations of the parties within the framework of the online sale of Products offered by the Seller. Article 2: General provisions These General Conditions of Sale (GTC) govern the sales of Products, made through the Company's websites, and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer who accepted them before placing an order. The Seller reserves the right to modify these conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment (or the first payment in the event of multiple payments) for the order. The Company also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares to have read all of these General Conditions of Sale, and where applicable the Special Conditions of Sale related to a product, and to accept them without restriction or reservation. The Customer acknowledges that he has received the advice and information necessary to ensure that the offer meets his needs. The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committed. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions. Article 3: Price The prices of the products sold through the Internet site are indicated in Euros and precisely determined on the product description pages. They are indicated in euros all taxes included (VAT + any other taxes) on the product order page, and excluding specific shipping costs. For all products shipped outside the European Union and / or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to obtain information on these aspects from the corresponding local authorities. The Company reserves the right to modify its prices at any time for the future. The telecommunication costs necessary for access to the Company's websites are the responsibility of the Customer. If applicable, also the delivery costs. Article 4: Conclusion of the contract online In accordance with the provisions of article 1127-1 of the Civil Code, the Customer must follow a series of steps to conclude the contract electronically in order to be able to place his order: Information on the essential characteristics of the Product; Choice of the Product, if applicable, of its options Indication of the essential contact details of the Customer (identification, email, address, etc.); Acceptance of these General Conditions of Sale Verification of the elements of the order (double-click formality) and, if necessary, correction of errors. Before proceeding with its confirmation, the Buyer has the possibility to check the details of his order, its price, and to correct any errors, or to cancel his order. The confirmation of the order will constitute the formation of this contract. Then follow the instructions for payment, payment for the products, then delivery of the order. The Customer will receive confirmation by email of payment for the order, as well as an acknowledgment of receipt of the order confirming it. During his ordering process, the customer will have the possibility of identifying any errors made in entering data and of correcting them. The language proposed for the conclusion of the contract is the French language. The terms of the offer and the general conditions of sale are sent by email to the buyer when ordering and archived on the Seller's website. The archiving of communications, the order, the details of the order, as well as the invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with the provisions of article 1360 of the civil code. This information can be produced as proof of the contract. For the delivered products, delivery will be made to the address indicated by the Customer. For the purposes of successful completion of the order, the Customer undertakes to provide truthful identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason. Article 5: Products and services The essential characteristics of the goods, services and their respective prices are made available to the purchaser on the company's websites, as well as, where applicable, the mode of use of the product. In accordance with article L112-1 of the Consumer Code, the consumer is informed, by means of marking, labeling, display or any other appropriate process, of the prices and the special conditions of sale and of the execution of services before any conclusion of the sales contract. In all cases, the total amount owed by the Buyer is indicated on the order confirmation page. The selling price of the product is that in force indicated on the day of the order, this one not including the shipping costs invoiced in addition. These possible costs are indicated to the Buyer during the sales process, and in any case at the time of confirmation of the order. The Seller reserves the right to modify its prices at any time, while guaranteeing the application of the price indicated at the time of the order. When the products are not immediately available, clear information is given on the product presentation page as to the delivery dates of the products. The customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract, as well as detailed information relating to the identity of the seller, his postal, telephone and electronic contact details, and to its activities in the context of this sale. The Seller undertakes to honor the Customer's order within the limit of stocks of available Products only. Otherwise, the Seller informs the Customer; if the order has been placed, and in the absence of agreement with the Customer on a new delivery date, the Seller will reimburse the customer. The contractual information is presented in detail and in French. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the Product offer as well as their prices are specified on the Company's websites. Unless there are special conditions, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the email address provided). Article 6: Compliance In accordance with Article L.411-1 of the Consumer Code, the products offered for sale through these GTCS meet the requirements in force relating to the safety and health of persons, loyalty commercial transactions and consumer protection. Regardless of any commercial warranty, the Seller remains liable for any lack of conformity and hidden defects in the product. In accordance with article L.217-4, the seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging. In accordance with the legal provisions regarding compliance and hidden defects (art. 1641 c.civ.), The Seller reimburses or exchanges defective products or products that do not correspond to the order. The refund can be requested in the following way: (contact Infinity and describe your problem, sending pictures as possible if the product is defective, and we will send you a return slip / or refund you the amount of the shipping costs so that you can send it back to us, along with the item). Article 7: Retention of title clause The products remain the property of the Company until full payment of the price. Article 8: Terms of delivery The products are delivered to the delivery address which was indicated when ordering and within the deadlines indicated. These times do not take into account the time taken to prepare the order. When the Customer orders several products at the same time these may have different delivery times routed according to the following modalities (if the product is not in stock and must therefore be designed, and depending on the model, contact Infinity to find out more on order processing times). In the event of late shipment, in the event of late delivery, the Customer has the option of terminating the contract under the terms and conditions defined in Article L 216-2 of the Consumer Code. The Seller then reimburses the product and the “one way” costs under the conditions of the provisions of Articles L216-3 and L241-4 of the Consumer Code. The Seller provides a telephone contact point (cost of a local call from a landline) indicated in the order confirmation email in order to follow up on the order. The Seller reminds that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations regarding the product delivered. Article 9: Availability and presentation In the event of unavailability of an article for a period exceeding 7 working days, you will be immediately notified of the foreseeable delivery times and the order of this article can be canceled on simple request. The Customer may then request a credit for the amount of the item or its full refund and the cancellation of the order. Article 10: Payment Payment is due immediately upon ordering, including for pre-ordered products. The Customer can make the payment by payment card or bank check. Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network. Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or in the event that it is impossible to debit the card, the Sale is immediately terminated automatically and the order canceled. Article 11: Withdrawal period In accordance with the provisions of Article L 221-5 of the Consumer Code, the Purchaser has the right to withdraw without giving any reason, within fourteen (14) days of the date of receipt of his order. The right of withdrawal can be exercised by contacting the Company as follows: (send an email with your contact details, the product purchased, its amount and shipping costs, and the date of its purchase, mentioning your desire to withdraw). We inform Customers that in accordance with the provisions of Articles L. 221-18 to L. 221-28 of the Consumer Code, this right of withdrawal cannot be exercised for personalized and made-to-measure creations, but only for pre-made creations. -made purchased in store). In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs remaining the responsibility of the Customer. Product returns are to be made in their original condition and complete (packaging, accessories, instructions, etc.); they must be accompanied by a copy of the proof of purchase. In accordance with legal provisions. Refund procedure: Once the product has been returned and received by us, an email will be sent to you notifying you and we will refund you (with the help of your contact details in the case of a purchase outside the e-shop platform, or directly via e shop where you placed your order), the latter will also be notified by email. Article 12: Guarantees In accordance with the law, the Seller assumes the guarantees of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges products that are apparently defective or do not correspond to the order made. The refund request must be made as follows: Send an email with your contact details detailing the product, its price with shipping costs paid, the date of purchase and the problem you are having (photos will be appreciable). ), we will refund or exchange the product for you as a result). Article 13: Complaints and mediation If necessary, the Buyer can present any complaint by contacting the company by means of the following contact details, by email: [email protected], mentioning your contact details, the product as well as its price with ports, the date of purchase, and the problem you are having). In accordance with the provisions of art. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he may have recourse to a consumer mediator under the conditions provided for by Title I of Book VI of the Consumer Code. In the event of failure of the complaint request to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will independently attempt to bring the parties together. with a view to obtaining an amicable solution. Article 14: termination of the contract The order can be canceled by the buyer by registered letter with acknowledgment of receipt in the following cases: delivery of a product that does not comply with the characteristics of the order; delivery exceeding the deadline set when ordering or, failing a date, within thirty days of payment; unjustified price increase or product modification. In these cases, the buyer can demand reimbursement. Article 15: Intellectual property rights Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is carried out through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited. Article 16: Force majeure The performance of the seller's obligations at the end of the present contract is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible. Article 17: Nullity and modification of the contract If one of the stipulations of this contract were canceled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties. Article 18: Protection of personal data In accordance with Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the Seller sets up a processing of personal data for the purpose of selling and delivering the products and services defined in this contract. The Buyer is informed of the following: (identity and contact details) of the (data controller) and, where applicable, of the data controller representative: the Seller, as indicated at the top of these GTC; Confidentiality policy Article 18: Applicable law and clauses All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law. The nullity of a contractual clause does not entail the nullity of these general conditions of sale. Article 19: Consumer information For the purpose of informing consumers, the provisions of the Civil Code and the Consumer Code are reproduced below: Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects of the thing sold which make it unfit for the use for which it is intended, or which diminishes this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had them known. Article L. 217-4 of the Consumer Code: The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. Article L. 217-5 of the Consumer Code: The good complies with the contract: 1 ° If it is suitable for the use usually expected of a similar good and, if applicable: If it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer; If it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling; 2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.