Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees offered.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

General conditions of sale General conditions of sale The offer and sale of products on our website ("https://kaletamask.fr") are governed by these General Conditions of Sale. The products purchased on https://kaletamask.fr are sold directly by KALETA. KALETA is registered under the SIRET auto-entrepreneur status n ° 847 587 516 00018. KALETA sells products on kaletamask.fr and practices its own e-commerce activity exclusively with regard to the end consumer. "Final consumer" means any natural person who operates for purposes unrelated to any business or professional activity that may be carried out. If you are not a "final consumer", we invite you to refrain from concluding transactions Given the commercial policy described above, KALETA reserves the right not to follow up on orders from any person who is not a "final consumer" or for orders that do not comply with its commercial policy as defined herein The general conditions of sale may be modified and in particular in consideration of any normative changes The new general conditions of sale will apply on their date of publication on kaletamask.fr. at any time of the version of the General Conditions of Sale in force by clicking on the "Condit" link ions. ”In addition, each time you place an order on the kaletamask.fr site, you will be asked to confirm your acceptance of these General Conditions of Sale in force on the date of placing your order. article 1 - Price 1.1 - The prices of our products are indicated in Euros all taxes included, excluding participation in processing and shipping costs. 1.2 - In the event of an order to a country other than mainland France, you are the importer of the product (s) concerned. For all products shipped outside the European Union and French overseas departments and territories, the price will be calculated automatically excluding tax on the invoice. Customs duties, local taxes, import duties or state taxes may be required. These rights and sums are not the responsibility of kaletamask.fr. They will be your responsibility and are your sole responsibility both in terms of declaration and payment to the competent authorities and bodies in your country. We advise you to find out about these aspects from the local authorities in your country. 1.3 - All orders must be paid in Euros. 1.4 - kaletamask.fr reserves the right to modify prices at any time, but the products will be invoiced on the basis of the prices in force at the time of the registration of orders, subject to their availability. article 2 - Order By confirming your order online, you accept unconditionally and you agree to comply with these General Terms and Conditions in relation to kaletamask.fr. If you disagree with the terms indicated in these General Conditions of Sale, we invite you not to confirm your order form for the purchase of products on kaletamask.fr. By transmitting your order form, you confirm that you know and accept these General Conditions of Sale without reservation. article 3 - Availability Our product offers are offered within the limits of available stocks. Errors may exceptionally exist, in particular in the case of simultaneous orders of the same product by several customers. In the event of a product unavailability after placing your order, we undertake to keep you informed by email or by telephone as soon as possible. When a product is no longer available, it is displayed "sold out" and it is therefore no longer possible to order it. However, if the product in question becomes available again on the site, you can receive an email automatically to be kept informed by clicking on "Receive an email if available". Kaletamask.fr incurs no responsibility in the event of stock shortage or unavailability of products. article 4 - Finalization of order At any time, you can: Make your selection of articles by clicking on "Add to bag" then click on "Confirm your order" Add products by clicking on "Continue shopping" Consult the selected products by clicking on "Bag" You can update the quantities by clicking on the number of units selected or delete an item by clicking on the cross. For each product selected on the kaletamask.fr site, a summary page will be displayed, showing the photo of the article, its colors and reference, the quantity chosen, its unit price and the total price of your order. We invite you to check the accuracy of your selection before confirming your order. If all efforts are made to ensure that the color and pattern of the products whose photos are displayed on the kaletamask.fr site are faithful to the original products, variations may occur, in particular due to the limitations of color rendering according to IT equipment. Consequently, kaletamask.fr cannot be held responsible for errors or inaccuracies in the photographs or graphic representations of the products appearing on the kaletamask.fr site. If you have any questions about the products, you can of course contact Customer Service. Any order over the Internet requires that you provide accurate and complete information at the time of the order. The information requested will relate to: civility, surname, first name, telephone, email address, billing and delivery address. Once completed, your order is sent directly for processing. You can modify or cancel it only by contacting Customer Service by phone or email. Kaletamask.fr reserves the right not to accept an order from a customer with whom there is a dispute over a previous order, or if kaletamask.fr reasonably believes that a customer has breached these General Conditions of Sale, or for any other legitimate reason. A summary of your order will be sent to you by email. The acknowledgment of receipt will include the title of the products ordered, the quantity, the price and the amount of the shipping costs. You have the option of creating an account in order to save billing and delivery information for a future order. You will be asked to create your own password for future use of this account. You agree, under your sole responsibility, to keep these identifiers confidential and never to communicate them to third parties. Consequently, any purchase made using these identifiers will be deemed to have been made by yourself. In the event of loss, theft or any fraudulent use of your password, you agree to keep kaletamask.fr informed immediately. article 5 - DELIVERY Shipments to France are made by Colissimo Suivi. For shipments within the European Union, KALETA uses the Colissimo international services. For deliveries outside Europe, KALETA uses the services of Colissimo international. You can withdraw your products after being notified by email that your order is ready. The delivery costs are calculated automatically as soon as you finalize your shopping bag and appear in the total payable. The amount depends on the products of your order, the delivery area and the service chosen. When sending the package, we will send you its corresponding tracking number by email. From the start and until its arrival, you have the possibility of tracking your parcel by indicating its dispatch number on its respective site. Customs and other charges in the country of arrival are the responsibility of the recipient. Any defect or delay in delivery greater than 8 working days must be reported to our Customer Service by email [email protected]. You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery slip, in the form of handwritten reservations accompanied by your signature any anomalies noted (open package, damaged product, etc.) You must then contact Customer Service by email [email protected]. article 6 - PAYMENT You can choose between different means of payment: Paypal credit cards For payment by credit card, the cards accepted are: Visa, MasterCard, American Express or Apple Pay. article 7 - Return / exchange KALETA undertakes to supply you with high quality products. Despite this, if you are not satisfied with the product purchased, KALETA undertakes to exchange it or refund it to you. You have a period of 14 days from the date of receipt to return the products to us. Please contact customer service before returning an item by email ([email protected]). The products must be returned in their original condition and packaging, accompanied by a copy of the invoice, to the following address: KALETA 10, rue Tourneux - Hall 8, 75012 Paris. We will provide you with a return slip sent by email and the return costs will be deducted from your refund. Customs fees may be retained in the event of return from a country outside the European Union. Damaged or incomplete items will not be taken back and will be returned to you as is, at your expense. Unidentified returned packages can be returned to their sender. article 8 - Request for information / order tracking For all questions concerning your order, please contact by email: [email protected] article 9 - Intellectual property All texts, comments, books, illustrations and images reproduced on the site Kaletamask.fr. are reserved under copyright as well as intellectual property for the whole world. As such, in accordance with the provisions of the Intellectual Property Code, only use for private use is tolerated. Any other use constitutes counterfeiting and sanctioned under Intellectual Property unless prior arrangement of maison-chateaurouge.com. Any total or partial reproduction of the catalog of maison-chateaurouge.com is strictly prohibited. All rights reserved. article 10 Kaletamask.fr undertakes not to disclose to third parties the information that you communicate to it. These remain confidential. They will only be used by our internal services for the processing of your order, personalizing the communication, the cultural product offering reserved for Kaletamask.fr customers, in particular by the kaletamask.fr newsletters to which you have subscribed. according to your interests. Consequently, and in accordance with the data-processing law and freedoms of January 6, 1978 (declaration number 1733208 v 0), you have a right of access, rectification, and opposition to the personal data concerning you. To do this, you just need to request it online or by mail, indicating your name, surname, address and, if possible, your customer reference to: KALETA 10, rue Tourneux - Hall 8, 75012 Paris - France Email: [email protected]