Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at $68.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Q: Can I return an item I purchased? A: You can return your purchased items to us within 14 days of the delivery date. Hair and skin care products can be returned in an unopened state! Q: How and where should I return a product? A: If you are considering returning an item, please contact us first by sending an email to [email protected]. We will provide the address and all details to your email. Please return the purchased product in the same condition as it was at the time of receipt, the product must be unused and must have no stains, no smell and no damage. Please leave all labels attached. We will refund any item we receive in damaged condition. Q: Can I return a parcel via a postal service other than DHL? A: Yes. However, we must ask you to ensure that the product is well packaged and to choose a shipping service that will provide you with a tracking number which you must send to us at [email protected]. Please have the return item marked as return merchandise and send it to the address we provide to you in the email. Please remember that Kalunji Design will not be responsible for items sent by other shipping providers. Q: Who will pay the shipping costs for a returned order? A: The customer will be responsible for paying the shipping costs for a returned item. The delivery costs are not refundable. Q: Who will pay the customs fees for a returned item? A: Kalunji Design is not responsible and will not pay, refund or offset any customs fees. As customs fees vary from country to country, we recommend that you consult your country's customs office for more information. Q: When will you process my returns? A: Your returns will be processed within approximately 48 hours of receipt by Kalunji Design of the returned package. Q: When will I receive the refund? A: The refund will be processed within a few days after confirming the condition of the returned item. Q: I have not yet received my refund - what is going on? A: If you have not yet received a refund, we ask that you email us at [email protected] Q: Can I return items that were on sale? A: Only regular priced items can be refunded. Q: Can I exchange an item? A: We only allow exchanges in cases where the customer receives an item already damaged when it is received by the customer. If you need to exchange it for the same item, send us an email to [email protected]