Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• No exchanges or refunds.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Karité Mix is a company specializing in the sale of cosmetics, accessories and make-up. Protection of personal data The company ensures that the data of its customers are processed in accordance with the legislation in force. All personal data will be considered confidential. The data recorded by the company is used in particular for the recording and processing of orders and the administration of personal customer accounts. The information necessary for the management of the order will be subject to computer processing and may be communicated to associated companies as part of the management of the order. Return or refund of goods If you receive an order with the wrong items, you must immediately notify our services by email, attaching a photo of the products and your order number in order to claim either a refund or a return of the correct goods. . Due to the current health situation, purchased items cannot be returned or exchanged. Please also see the terms of delivery and payment on our site. Modification of the General Conditions Karité Mix reserves the right to unilaterally modify its general conditions at any time. Nevertheless, the contract will be governed by the general conditions in force at the time of its conclusion. Price The selling prices of products on the Karité Mix website are indicated in Euros. The sale prices include the value added tax (VAT) applicable on the day of the order (delivery abroad VAT excl.). Karité Mix reserves the right to modify its prices at any time. In any case, the prices indicated do not include shipping costs, invoiced in addition to the price of the products purchased. The shipping costs will be indicated before the registration of the order by the customer, according to the delivery method chosen by the customer. Responsibility In the event of damage caused to a person or property by a defect in the product, only the responsibility of the producer of the latter may be sought by the customer. The buyer is himself responsible for the choice and use of the products. Any compensation is excluded, insofar as we have not caused this damage deliberately or through negligence. We are not liable in any way for damage caused directly or indirectly. Karité Mix declines all responsibility in the event of improper use of the products sold. Methods of payment The bank cards accepted on the site are as follows: Carte Bleue, Visa, American Express and Mastercard. The Buyer can use his PayPal account to pay for his orders on the site. Any Order implies payment. Orders are payable in euros, including all taxes and mandatory contributions. Karité Mix reserves the right to suspend or cancel any execution of an Order and/or delivery, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount due by the Purchaser, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Karité Mix Site. Delivery The products ordered by the Buyer will be delivered to the address indicated by the Buyer as the delivery address on the relevant order (“Delivery Address”). Shea Mix ships from France to the countries of the European Union as well as those located outside the geographical area of Europe (eg: French DOM-TOM). Shipping times vary from 24h/48h maximum. Delivery times vary from 48 hours to 7 working days depending on the delivery method and the geographical location of the buyer. In addition, due to the health crisis, carrier deadlines may be impacted. The delivery methods used are mainly: Collisimo, Chronopost, UPS, Relais colis, Mondial Relay. Karité Mix customer service undertakes to respond as quickly as possible on D-Day and at the latest within 48 hours of any question or complaint received by customer service. Karité Mix will be able to answer your emails and thank you for using French or English in all communication to this address: [email protected].