Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

ORDER PROCESSING

Orders are processed and delivered on Monday through Friday (excluding national holidays and weekends). If shipping to the billing address, orders are processed within 1-3 business days after the order is placed on the website. For the best chance of same day processing (NOT GUARANTEED), an order must be placed prior to 12PM EST. Any order placed after 12PM EST will be processed on the next business day. This means that any order placed after 12pm on a Friday, will be processed the following Monday. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.

For those items which are processed by our third party affiliates, the processing time may be longer than 3 business days. These items are usually custom print and sew products that will require additional processing time.

SHIPPING + HANDLING

RUTU LOBI LLC online purchases are shipped via USPS from our headquarters located in New York with the exception of third party fulfilled products. Unfortunately, we cannot ship to PO, APO, or FPO boxes. RUTU LOBI LLC is not responsible for any lost, stolen, or damaged shipments. Should the buyer encounter an issue with receiving a package, the buyer assumes all responsibilities of claims made with the shipping carrier.

We offer 3 shipping methods:
Ground (delivered 1-5 business days after shipment)
Two Day (delivered 2 business days after shipment)
Overnight (delivered next business day after shipment)

Delays related to COVID-19 may occur. Therefore these methods are not guaranteed.
Please review our “Processing” section above to determine the best shipping method. The time that the order is placed will contribute to the delivery time. For example, an overnight shipping order placed on a Friday before 12pm EST would not be delivered until the following Monday. An overnight shipping order placed after 12PM EST on a Friday would not be processed until the following Monday, for delivery on Tuesday. If you have any questions, please contact us at [email protected].
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RETURNS
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RETURN POLICY
Items must be returned within 14 days from the day you receive your order.
Lingerie and custom items are not returnable.
Merchandise must be unworn, tags attached, and free of ANY defects.
If the above requirements are met, a refund will be granted for the original amount paid for the merchandise. Shipping costs are not refunded.
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EXCHANGES
If you would like to exchange your item(s) for a different size or color, please return the purchased item for a refund and place a new order for the desired item.
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STEPS FOR MAKING A RETURN
To request a return label, please [email protected]
Place the prepaid return label issued to you on the outside of your package.
Drop off at any USPS location.
Keep tracking information for your records. The tracking information is located on the label.
Please allow 3-5 business days from the time we receive the return for a credit to be issued.
Items that are marked FINAL SALE will NOT be accepted.
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REFUSED PACKAGES
Any order that is not able to be delivered by USPS will be returned to our headquarters and treated as a return. The customer will be given a full credit for the item(s) purchased. Shipping costs are NOT refunded.
If you have further questions, please contact [email protected]