Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Processing Time: The time I need to process an order varies. For more information, see item descriptions. Customs and import taxes: Any customs and import taxes are the responsibility of the buyers. I am not responsible for delays caused by customs. The following items cannot be returned or exchanged: Due to the nature of these items, unless they arrive damaged or faulty, I cannot accept returns for: Custom or personalized orders Perishable products (food or flowers for example) Digital downloads Intimate items (for health / hygiene reasons) Promotional items Return conditions The return shipping costs are the responsibility of the buyers. If the returned item is not in the original condition, any loss in value is the buyer's responsibility. Receipt of delivery The order will be delivered to the address indicated by the customer. Any error on the delivery address or on the entry of an incorrect email address by the Customer, engages its responsibility. If the package is returned to us by the carrier for the following reasons: incomplete address, incorrect address or package not claimed on time, the cost of returning your package will be borne by the Customer Lost package / Never arrived the Customer must inform the customer service of LOBIKO and the Post Office to initiate the opening of an investigation. This investigation can last up to 21 days from its opening. If during this period, the package is found, it will be immediately forwarded to the Customer's home (in most cases). If, on the other hand, the package is not found at the end of the period, Colissimo considers the package as lost. Right of withdrawal The Customer has a period of fourteen (14) working days to withdraw from the date of receipt of the Product by him or a third party, other than the carrier he has designated. He will be required to return any Product that does not suit him and request an exchange or refund without penalty, with the exception of the return costs which remain at his expense. Any return must be reported in advance to the seller's customer service in writing. Right of withdrawal (2) Goods returned to the shipping address must be in the condition in which the seller delivered them. Only products returned as a whole, in their original packaging, complete, intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged. Delivery We deliver in mainland France, EU, DOM and TOM. being based in France, orders are prepared and shipped from France within 3 working days. There is no weekend shipping. On the date of shipment of the package to the Customer, the Seller sends an email notification email with a tracking number to the email address provided by the Customer when identifying him Delivery time COLISSIMO DELIVERY TIMES ARE GIVEN FOR GUIDANCE In mainland France, after delivery by our Shipping Department, the order is delivered in 2 to 3 days by tracked Colissimo. These deadlines are understood in working days, excluding postal delivery problems. In the EU, the order is delivered within 4 to 8 working days. The delivery time depends on the country of delivery as well as the local postal services. The duration is again given without taking into account the public holidays and Sundays, those of the country of reception. In the French overseas departments and territories, it takes 5 to 10 working days. Unfortunately in the event of delay in routing inherent to the carrier, LOBIKO cannot be held responsible.