Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

The order of the products presented on the Look Afro Chic site is subject to acceptance by the purchaser, and constitutes unreserved agreement by the latter, of all the general conditions of sale set out below. These general conditions of sale are binding on the buyer without regard to special clauses added by the latter unless agreed with the seller. This double approach is equivalent for the buyer to recognize that he has taken full knowledge and that he approves all the conditions indicated below. Except in the cases exhaustively provided for by these general conditions of sale, any acceptance constitutes a definitive order, and cannot be retracted. Under these conditions, we invite the customer to carefully read the general conditions of sale below before proceeding with any effective order for products on the Look Afro Chic site. The following provisions establish the general conditions of sale of the items offered by the Look Afro Chic company on its lookafrochic.fr website to any natural person wishing to make a purchase on the lookafrochic.fr site, hereinafter referred to as: the customer or the buyer. These conditions apply exclusively to non-commercial individuals. Prices: The prices appearing on the lookafrochic.fr site are inclusive of all taxes. Any change in the rate may be reflected in the price of the products. Look Afro Chic reserves the right to modify its prices at any time, it being understood however that the price appearing on the site on the day of the order will be the only one applicable to the buyer. Articles: The articles offered for sale are those which appear in the catalog published on the lookafrochic.fr site and within the limits of available stocks. In the absence of availability of the article, look afro chic undertakes to notify the customer as soon as possible by e-mail or by telephone. The customer's order can be taken into account and made as soon as possible. Or, the customer's order will be canceled and the corresponding amount refunded. The delivery times are indicated on the product sheet of the article. The items offered for sale on the lookafrochic.fr site are described and presented with the greatest possible accuracy. Lookafrochic strives to transcribe as well as possible the colors of its articles in its online store. The photographs are taken with the maximum of precaution so that they reproduce as closely as possible the colors of the articles. In all cases lookafrochic.fr undertakes to reimburse the customer if he is not completely satisfied with his order. Geographical areas delivered: The online sale of the products presented on the site is reserved for buyers who reside in Europe and in the French overseas departments and territories. Orders: The customer can order on the lookafrochic.fr site seven days a week and twenty four hours a day. On the occasion of his first order, the customer can register on the lookafrochic.fr site. He can create his login details for the site (e-mail and password) and fill in the required fields. He will correctly indicate all the contact details requested and necessary for the proper processing of his order: title, surname, first name, delivery address, e-mail address and telephone number. In the event that the requested and / or delivery information is not completed, the order placed by the customer will remain pending delivery; it is up to the customer to verify the accuracy of his details before validating his account. The order can only be registered if the customer has clearly identified himself by entering his e-mail address. The customer is informed that entering their identifiers constitutes proof of their identity and expresses their consent. Any order implies acceptance of the prices and descriptions of the items available for sale. The customer knows that he will make a purchase and pay for it by the means of payment he chooses when ordering. Look Afro Chic, for its part, undertakes to honor orders received on its site within the limits of available stocks. In case of unavailability, Afro look chic undertakes to inform the customer as soon as possible. The customer's order can be taken into account and made as soon as possible. Otherwise, the order will then be canceled and the corresponding amount refunded to the customer as quickly as possible. After validation of the order, the item (s) ordered will be shipped. The customer can request a size exchange (at their own expense if the item has already been sent); The customer cannot request an exchange of colors, so it is very important that the customer takes the time to check his basket before confirming his order. Look Afro Chic reserves the right to cancel or refuse any order from a customer with whom there is a previous dispute related to the payment of an order or who would represent in its eyes some form of risk. By clicking on the "order" icon, the customer confirms the conclusion of the order as well as full and unreserved acceptance of all the general conditions of sale. Custom order The customer can contact Look Afro Chic to express a specific order. In this case, he chooses the desired fabric and cut. He undertakes to transmit his exact measurements or to transmit a standard size (XXS to XXL). The tailoring can take up to 3 weeks depending on the complexity of the request. The customer must allow 3 weeks to one month between the date of taking the order and the notification of delivery. Payment: For classic orders, full payment must be made when ordering. France and Belgium: the customer can pay for his order: either by bank card issued by a European banking establishment (visa, mastercard, etc.) Via our secure agricultural credit payment system, or by his paypal account or directly by bank card. In the event of an order for an amount exceeding 150 euros, Afro Look Chic reserves the right to request additional information in order to fight against bank fraud and identity theft. The order is sent to the customer by the post office within 3 or 4 working days, except in cases of force majeure which would delay delivery. This time can be extended by 2 days during sales periods or any other promotional operation. If a delay is likely to occur in the delivery, Look Afro Chic undertakes to notify the customer as soon as possible. Look Afro chic will then contact the postal services to open an investigation, which can be lengthy. In the event of a prolonged delivery delay, the customer is invited to report it as soon as possible to Look Afro chic customer service using the telephone number indicated in the order confirmation email. Delivery costs: To be delivered the customer has free choice between home delivery or any other address of his choice. This address must be entered correctly when ordering. The choice of address is to be stipulated when ordering. Colissimo in metropolitan France: 8.5 euros at home or at the address of its choice Delivery in French overseas departments and territories (postal rates) and in Europe (postal rates) Returns and refunds: Any return of items is the responsibility of the Buyer. The items ordered may be returned against a credit note, a refund or a size exchange unless otherwise stated, within 15 days of receipt of the package. Indeed the customer can return the defective delivered articles or which would not provide satisfaction. Sale items. Sale items indicated by a crossed out price and the words "Reduced price!" "," Promo Price! "Or" Sale price! ”Are neither returned nor exchanged as well as all those present in the headings“ Destocking ”,“ Promo ”or“ Sale ”when these are present on the site. To do so: -Pack the items to be returned in the original or identical packaging -Enclose the initial invoice in the package and note a mention specifying whether you wish an exchange, a voucher or a refund -Send by post only - Upon receipt of your package and depending on the notification on your invoice, a voucher for the amount of the products will be sent to you by e-mail or a new package with the desired exchange size will be returned to you or the refund will be made by bank transfer. Items returned incomplete, spoiled, damaged, deteriorated or soiled by the customer will not be refunded or exchanged, if you want us to return the items to you you will be asked to pay the handling fee of 8.5 euros. Your articles will be kept for one week. After this time the items will be destroyed and cannot be claimed. For reasons of hygiene Look Afro chic does not accept returns of unsealed or worn items. A question, a complaint? Response within 48 working hours: By email: [email protected] Responsibility: The seller in the online sales process is only bound by an obligation of means; it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusions, viruses, interruption of service, or other involuntary problems. Intellectual property: All the elements of the lookafrochic.fr site are and remain the intellectual and exclusive property of Lookafrochic. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound. Any simple or hypertext link is strictly prohibited without the written consent of Lookafrochic .fr Personal data: The collection of personal data from the Internet user is necessary for the order to be taken into account. By indicating his e-mail address, he will receive a confirmation of his order, but also information on promotional offers from Lookafrochic.fr, in accordance with the Data Protection Act of January 6, 1978 amended by the law of August 6, 2004, the customer has the right to access and rectify information concerning him. In the event of a competition organized by the site www.lookafrochic.com, participants must agree to play fairly, indeed no cheating will be tolerated. By cheating, we mean "purchases" of likes via groups specializing in contests, or other. The player will have to appeal to "His" community on social networks. If a cheat is found, the player will be directly disqualified.