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Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 20 days after reception.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

GENERAL CONDITIONS OF USE AND SALE GENERAL CONDITIONS OF SALE Article 1 - Designation of the Seller The website www.lunaboutik.com (the "Website") is published by the company LUNABOUTIK, a sole proprietorship with a capital of 8000 euros, having its head office The 7th element "Coworking Espace" 7 rue de Narvik, 74000 Annecy, FRANCE, with unique Siret identification number: 88348222600015 RCSANNECY, telephone: (+33) 0766533688. Article 2 - General provisions 2.1. PURPOSE The general conditions of sale (the "GTC") are applicable exclusively to the online sale of ready-to-wear products and related products and accessories of the company LUNABOUTIK (the "Seller") on the Website whose access is free and open. 2.2. FIELD OF APPLICATION The T & Cs govern the online sales contracts of the Seller's products to buyers having the status of Consumers, understood as natural persons acting for personal purposes (the "Consumers") and constitute with the online order the writings papers and / or electronic documents formalizing the distance selling contract between the parties, to the exclusion of all other documents. The GTC are exclusively applicable to products delivered to Consumers established in France and / or in a member country of the European Union. 2.3. AVAILABILITY AND MANDATORY CHARACTER The GTC are made available to Consumers on the Website by free consultation and as a stage of the order. The GTC are binding on the Consumer who acknowledges, by checking the box provided for this purpose when ordering as specified in Article 6 below, to have been aware of and accepted them before placing an order. The validation of the order by its confirmation constitutes acceptance of the GTC in force on the day of the order, the conservation and reproduction of which are ensured by the Seller in accordance with article 1127-2 of the civil code. 2.4. NULLITY - WAIVER The invalidity of a contractual clause does not entail the invalidity of the GTCS except for an impulsive and decisive clause of the consent of the parties. The non-application of a clause of the GTC by the Seller cannot constitute a waiver on his part, except for a positive and unequivocal act. Article 3 - Products 3.1. CHARACTERISTICS The products offered for sale on the Website are described in a description. The photographs are not part of the offer provided they are not misleading. 3.2. AVAILABILITY OF STOCKS The products are in the state of offer and delivered within the limit of available stocks. In case of unavailability of the ordered product, the Seller informs the Consumer and can offer him a product of equivalent quality and price or, failing that, a purchase voucher for the amount of the order usable for any future ordered. In the event of disagreement, the Seller reimburses the sums paid within fourteen (14) days. The Seller is not liable for any cancellation compensation. Article 4 - Price 4.1. SALE PRICE The selling price is that in force on the day of the order. The selling prices, in accordance with Article L. 112-1 of the Consumer Code, are indicated, for each of the products appearing in the electronic catalog, in euros all taxes included, excluding delivery and transport costs mentioned before validation. of the order and invoiced additionally. The total amount due by the Consumer is indicated on the order confirmation page of the Website (See Article 6 below). 4.2. MODIFICATION The Seller reserves the right to modify its prices at any time, except the application in any case of the price in force on the day of the order. 4.3. COSTS The additional costs of transport, delivery or postage (to which must be added any other costs borne by the Seller), which the customer has been able to take cognizance of before the order, are fixed on the order form. Article 5 - Offer 5.1. SPACE OF APPLICATION OF THE ONLINE SALE OFFER The online sales offers presented on the Website are reserved for Consumers residing around the world and for deliveries in these same geographical areas. 5.2. DURATION The online sales offers presented on the Website are valid, in the absence of any indication of a specific duration, as long as the products appear in the electronic catalog and within the limits of available stocks. 5.3. ACCEPTANCE The acceptance of the offer by the Consumer is validated, in accordance with the double click process, by the confirmation of the order, as follows. Article 6 - Order with OBLIGATION TO PAY 6.1. STAGES OF CONCLUSION OF THE CONTRACT 1. To place an order, the Consumer must create an account. 2. The Consumer fills the virtual basket by indicating the selected products and the desired quantities, then clicks on the “order” button on the icon representing the virtual basket. A "summary" page reports the product (s) selected and the quantities. 3. Before clicking on the “order” button again, the Consumer has the opportunity to check the details of his order and its total price and to return to the previous pages to correct any errors or possibly modify his order. 4. Then, it provides the information relating to the delivery (place and method of delivery through two stages). 5. The confirmation of the order then implies at the time of validation of the transport the acceptance of the GTC by checking the box provided for this purpose thus forming the contract, it being specified that the GTC can be consulted by clicking on the link "Read the conditions general sales ”. 6. Payment is then made by credit card or PayPal at an additional cost of two euros (2 EUR). 7. Before choosing the payment, the Consumer can again view the summary of the order and return to the previous pages to correct any errors or possibly modify his order. 6.2. MODIFICATION OF ORDER Any modification of an order by the Consumer after confirmation of his order is subject to acceptance by the Seller. The Seller reserves the right to make changes to the product ordered which are linked to technical development under the conditions provided for in Article R. 212-4 of the Consumer Code. 6.3. VALIDATION OF THE ORDER The Seller reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of products ordered are abnormally high for buyers having the status of Consumers. 6.4. ACKNOWLEDGMENT OF THE ORDER The Seller acknowledges receipt of the order electronically. Article 7- Contract 7.1. CONCLUSION The sales contract is formed when the Consumer sends confirmation of his order. 7.2. ARCHIVING AND PROOF The archiving of communications, purchase orders and invoices is carried out on a reliable and durable medium in order to constitute a faithful and durable copy in accordance with article 1366 of the civil code and with article L. 213- 1 of the Consumer Code. These communications, purchase orders and invoices can be produced as proof of the sales contract. 7.3. RESOLUTION The order can be resolved by the Consumer by registered letter with acknowledgment of receipt or by writing on another durable medium in the event of: delivery of a non-conforming product; delivery exceeding the deadline set in the order form or, failing such a date, within thirty days of the conclusion of the contract, after the Seller has been ordered, under the same terms and without result in the meantime, to make the delivery within a reasonable additional time in accordance with Article L. 216-2 of the Consumer Code; price increase which is not justified by a technical modification of the product imposed by the public authorities. The Seller reimburses the sums paid within fourteen (14) days from the date on which the contract was terminated. It is specified that in accordance with Article L 241-4 of the Consumer Code when the professional has not reimbursed all of the said sums within the said period of fourteen (14) days, these sums are automatically increased by 10%. if the reimbursement is made no later than thirty days beyond this term, 20% up to sixty days and 50% thereafter. In all these cases, the buyer can demand the reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit. The order may be canceled by the Seller in the event of: the buyer's refusal to take delivery; non-payment of the price (or the balance of the price) at the time of delivery. In all these cases, the deposit paid on the order remains acquired by the Seller as compensation. Article 8 - Payment 8.1. EXIGIBILITY The price is due in full after confirmation of the order. With the exception of the sums paid which are reimbursed in the event of unavailability of the product ordered under the conditions provided for in article 3-2 of the GTCS, any sum paid in advance on the price produces interest at the legal rate at the expiration of a period of three months from the payment until the delivery of the product or, failing that, the return of the amount paid on the order, in accordance with Article L. 214-2 of the Consumer Code . Payment is made immediately upon ordering by credit card or deferred upon delivery, by direct debit, check or bank transfer. 8.2. PAYMENT SECURITY The Website is equipped with an online payment security system allowing the Consumer to encrypt the transmission of his bank details. The Website indicates the accepted payment methods. 8.4. Retention of title clause Where applicable, the Seller remains the owner of the products until full payment of the price. Article 9- Delivery 9.1. DELAY When the ordered product is not delivered at the end of the period mentioned on the order form or, failing that, the additional legal period of thirty days, the Consumer may, after having unsuccessfully given notice to the Seller to perform the delivery within a reasonable additional time, terminate the contract by registered letter with acknowledgment of receipt or in writing on another durable medium. 9.2. PLACE OF DELIVERY The products are delivered to the address indicated by the customer on the order form. 9.3. DELIVERY TERMS Delivery is made by direct delivery of the product to the Consumer at the address indicated when placing the order online. It is up to the Consumer to check the condition of the product delivered in the presence of the delivery person and, in the event of damage or missing items, to make reservations on the delivery slip or on the transport receipt, and possibly to refuse the product. and notify the Seller accordingly. In the absence of direct delivery, the Seller sends a notice of availability to the Consumer who must proceed with the withdrawal of the product ordered within fifteen (15) days from the notice. In the absence of withdrawal within this period, the Seller may, after a formal notice remained ineffective, automatically terminate the order and retain as compensation the deposit paid and the product. 9.4. DELIVERY AND TRANSFER OF RISK The risks of loss or damage to the goods are transferred to the Consumer when he, or a third party he has designated, physically possession of the goods. The product, which is delivered to the Consumer by a carrier chosen by the Seller, travels at the risk and peril of the Seller. The product, which is delivered to the Consumer by a carrier chosen by him, travels at the risk and peril of the Consumer from the delivery of the goods to the carrier. Article 10 - Legal guarantee of conformity and guarantee against hidden defects 10.1. CONSUMER INFORMATION It is recalled that all products supplied by the Seller benefit from the legal guarantee of conformity provided for in Articles L. 217-4 et seq. Of the Consumer Code or from the hidden defects guarantee provided for in Articles 1641 to 1649 of the civil Code. 10.2. IMPLEMENTATION OF THE CONFORMITY GUARANTEE In accordance with Article L. 217-4 of the Consumer Code, “the Seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "In accordance with Article L. 217-5 of the Consumer Code" To comply with the contract, the goods must: 1 Be suitable for the use usually expected of a similar good and, where applicable: correspond to the description given by the Seller and possess the qualities that the latter presented to the buyer in the form of a sample or model; present the qualities that a buyer can legitimately expect in view of the public statements made by the Seller, by the producer or by his representative, in particular in advertising or labeling; 2o Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the Seller and which the latter has accepted. In accordance with article L. 217-12 of the same code: “The action resulting from the lack of conformity lapses two years after delivery of the goods. »When acting as a legal guarantee of conformity, the Consumer: has a period of two years from the delivery of the goods to act; may choose between repairing or replacing the item, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code; is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four months following delivery of the goods. In accordance with article L. 217-16 of the same code: "When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the warranty, any downtime of at least seven days is added to the duration of the warranty that remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention ”. 10.3. IMPLEMENTATION OF THE HIDDEN DEFECTS GUARANTEE In accordance with article 1641 of the Civil Code “The Seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have given a lower price for it, if he had known them. "In accordance with article 1648 of the civil code" The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. »The Consumer may decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code. Regardless of the commercial guarantee, the Seller remains bound by the legal guarantee of conformity mentioned in Articles L. 217-4 et seq. Of the Consumer Code and that relating to defects in the item sold, under the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code. Article 11 Right of withdrawal 11.1. Conditions, deadline and modalities of exercise You will have the right to withdraw, without giving any reason, within fifteen (15) days after the day on which you, or the third party you have designated to do so, takes physical possession of the good or, where applicable, of the last batch or the last part. To exercise the right of withdrawal, you must notify us: your name, your geographic address and, when available, your telephone number and email address; as well as your decision to withdraw by means of an unambiguous declaration (letter, email). 11.2. Model withdrawal form and Information notice You can use the model withdrawal form at the bottom of the document, but it is not compulsory. An information notice is also annexed at the bottom of the document. 11.3. EFFECTS In the event of withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a delivery method other than the less costly standard delivery that we offer) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw. We would process the refund using the same payment method you would use for the original transaction. With your express consent, another means can be used. In any case, this reimbursement would not incur costs for you. It is recalled that the customer's responsibility, in the event of withdrawal after use of the property (s), is engaged with regard to the depreciation of the property (s) resulting from manipulations other than those necessary to establish the nature, characteristics and good operation of this or these goods. The Seller reserves the right to defer reimbursement until receipt of the item (s) covered by the order, or until the customer has provided proof of shipment of this (or these) item (s), the date chosen being that of the first of these facts. 16.3. Return - return costs In the event of withdrawal by the customer, the latter must return or return the goods to LUNABOUTIK, The 7th element "Coworking Espace" 7 rue de Narvik, 74000 Annecy, FRANCE, without undue delay and, in all case, no later than fourteen (14) days following the communication of the withdrawal. The consumer bears the cost of returning the goods in the event of withdrawal and, for distance contracts, the cost of returning the goods when the latter, due to its nature, cannot normally be returned by post. Article 12 - Intellectual property The Website, the elements reproduced on the Website, including the LUNABOUTIK® brand, are the exclusive property of the Seller, protected by copyright, trademark law and patent law. Any reproduction and any distribution of these elements, without the prior written authorization of the publisher, expose the offenders to legal proceedings. Article 13 - Processing of personal data (declaration 2102558 v 0) The Seller collects and processes the personal data of Consumers for the following purposes: (i) operations relating to the day-to-day management of customers concerning contracts and orders, (ii) the provision of products and services on the Website, (iii) the management of returns, exercise of the right of withdrawal, (iv) the management of payments, invoicing, unpaid bills and litigation. Consumers who do not wish to provide the information necessary for the use of the services offered by the Website as well as, where applicable, necessary for the creation of a personal space, may neither use the services offered by the Seller, nor pass order on the Website. In accordance with the Data Protection Act, you have the right to access, rectify and, subject to the legal provisions applicable to the matter, delete data concerning you. If you have previously accepted it, you will be able to receive marketing emails or SMS from the Seller which you can unsubscribe from, for emails, by clicking on the unsubscribe link at the bottom of each email received and for SMS by clicking on STOP in each SMS received. It is also specified that the customer who does not wish to be the subject of commercial prospecting by telephone can register free of charge on the Bloctel opposition list on the website bloctel.gouv.fr. If you do not want your contact details to be used for commercial purposes, please inform the department responsible for processing. Article 14 - Mediation 14.1. PRIOR CLAIM In the event of a dispute, you must first contact customer service by all means. 14. 2. REQUEST FOR MEDIATION In the event of failure of the complaint request to the Consumer service or in the absence of a response from this service within two months, the Consumer may submit the dispute relating to the order form or to these GTC opposing the Seller to a mediator who will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties to the contract remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. The Consumer can in particular contact the Interprofessional Center for Mediation and Arbitration of LYON: CIMA at 32 Quai Perrache 69002 Lyon, tel: 04 78 28 26 70, mail: [email protected]. Article 15 - Competent court In the absence of an amicable agreement, you can refer to the court for any dispute relating to the existence, interpretation, conclusion, execution or termination of the contract as well as all the documents related to this contract. The competent court will be that of the place of domicile of the defendant (article 42 of the code of civil procedure) or that of the place of the actual delivery of the thing (article 46 of the same code). Article 16 - Applicable law This contract and the GTC governing it are subject to French law. NOTICE OF INFORMATION CONCERNING THE EXERCISE OF THE RIGHT OF WITHDRAWAL RIGHT OF WITHDRAWAL You have the right to withdraw from this contract without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the good or the last good if the sale relates to several goods subject to a single order if these goods are delivered separately from the last good. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or email). You can use the model withdrawal form, but it is not compulsory. For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. EFFECTS OF WITHDRAWAL In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs arising from your choosing, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will process the refund using the same payment method you used for the initial transaction, unless you expressly agree to a different method; in any case, this reimbursement will not incur costs for you. Instructions for completing the information: Insert your name, geographic address and, when available, your telephone number and email address. You can also complete and submit the model withdrawal form or any other unambiguous statement on our Website. You must return to LUNABOUTIK, The 7th element "Coworking Espace" 7 rue de Narvik, 74000 Annecy, FRANCE, without undue delay and, in any event, no later than fifteen days after you have communicated your withdrawal decision to us. This period is deemed to have been met if you return the goods before the expiry of the fifteen-day period. You will have to bear the direct costs of returning the goods. Your responsibility is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good. WITHDRAWAL FORM (Please complete and return this form only if you wish to withdraw from the contract.) For the attention of LUNABOUTIK, a simplified joint stock company with a share capital of 7,500 euros, having its registered office at 243 Route d'Arfontaine in OYONNAX 01100, whose unique identification number is 798 836 458 RCS BOURG-EN-BRESSE; I / we (*) notify you / notify (*) hereby my / our (*) withdrawal from the contract for the sale of the property below: Ordered on: ___________________ Received on: ___________________ Name of the Consumer ( s): ___________________ Address of Consumer (s): ___________________ Email address of Consumer (s): ___________________ Date: ___________________ Signature of Consumer (s) (only if this form is notified on paper )