Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• No exchanges or refunds.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

PREAMBLE These general conditions of sale apply to all sales concluded on the website MALADO. The website www.malado.fr is a service of: The individual business malado 18 Boulevard Soult, 75012 Paris, France Website address: www.malado.fr e-mail: [email protected] phone: +33 6 46 35 18 15 The website malado markets the following products: Watches of Luxes and Accessories. The customer declares to have read and accepted the general conditions of sale prior to the placing of his order. The validation of the order is worth acceptance of the general conditions of sale. ARTICLE 1 - PRINCIPLES These general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation. The present general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable for the sales in store or by means of other channels of distribution and marketing. They are accessible on the website MALADO and will prevail, if necessary, on any other version or any contradictory document. The seller and the buyer agree that these terms and conditions govern exclusively their relationship. The seller reserves the right to modify his general conditions. They will be applicable as soon as they are posted. If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France. These terms and conditions are valid until December 31, 2020. ARTICLE 2 - CONTENT The present general conditions are intended to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the seller. buyer, from the website MALADO. These conditions apply only to purchases made on the MALADO website and delivered in Europe, the United States and Africa. These purchases concern the following products: Luxurious Watches and Accessories. ARTICLE 3 - PRE-CONTRACTUAL INFORMATION The buyer acknowledges having had communication, before the placing of his order and the conclusion of the contract, in a readable and understandable way, these general conditions of sale and all the information listed in Article L. 221-5 of the Consumer Code. The following information is transmitted to the buyer in a clear and comprehensible manner: - the essential characteristics of the property; - the price of the goods - and, if applicable, any additional costs of transportation, delivery or postage and any other costs that may be due. - in the absence of immediate execution of the contract, the date or the period in which the seller undertakes to deliver the goods, whatever their price; - information relating to the identity of the seller, his postal, telephone and electronic contact details, and his activities, those relating to legal warranties, the functionalities of digital content and, where appropriate, its interoperability, the existence of and the terms of implementation of the guarantees and other contractual conditions. ARTICLE 4 - ORDER The buyer has the opportunity to place his order online, from the online catalog and using the form therein, for any product, within the limits of available stocks. The buyer will be informed of any unavailability of the product or property ordered. For the order to be validated, the buyer will have to accept, by clicking in the indicated place, these general conditions. He will also have to choose the address and the mode of delivery, and finally to validate the mode of payment. The sale will be considered final: - after the sending to the buyer of the confirmation of the acceptance of the order by the seller by email; - and after receipt by the seller of the full price. Any order implies acceptance of prices and descriptions of products available for sale. Any dispute on this point will occur in the context of a possible exchange and guarantees mentioned below. In some cases, including default of payment, wrong address or other problem on the account of the buyer, the seller reserves the right to block the order of the buyer until the problem is solved. For any question relating to the follow-up of an order, the buyer must call the following telephone number: +33 6 46 35 18 15, on the following days and times: Monday to Saturday, from 9am to 6pm, or send an email to the seller at the following email address: [email protected] ARTICLE 5 - ELECTRONIC SIGNATURE The online supply of the credit card number of the buyer and the final validation of the order will be proof of the agreement of the buyer: - payment of the sums due under the order form, - signature and express acceptance of all the operations carried out. In case of fraudulent use of the credit card, the buyer is invited, upon the finding of this use, to contact the seller at the following phone number: +33 6 46 35 18 15 ARTICLE 6 - ORDER CONFIRMATION The seller provides to the buyer an invoice by email. ARTICLE 7 - PROOF OF THE TRANSACTION The records stored in computer systems vendor under reasonable conditions of safety, will be considered proof of communications, orders and payments between the parties. The filing of purchase orders and invoices is done on a reliable and durable support that can be produced as evidence. ARTICLE 8 - PRODUCT INFORMATION The products governed by these terms and conditions are those listed on the seller's website and which are indicated as sold and shipped by the seller. They are offered within the limits of available stocks. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred regarding this presentation, the seller's liability could not be incurred. The photographs of the products are not contractual. ARTICLE 9 - PRICE The seller reserves the right to change prices at any time but agrees to apply the current rates indicated at the time of order, subject to availability on that date. Prices are in euros. They do not take into account the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take account of the VAT applicable on the day of the order and any change of the applicable VAT rate will be automatically reflected on the price of the products of the online shop. If one or more taxes or contributions, including environmental, were to be created or modified, up or down, this change can be reflected in the selling price of products. ARTICLE 10 - METHOD OF PAYMENT This is an order with obligation of payment, which means that the placing of the order involves a payment from the buyer. To pay for his order, the buyer has, at his option, all the methods of payment made available by the seller and listed on the seller's website. The buyer guarantees the seller that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The seller reserves the right to suspend any order management and any delivery in case of refusal of authorization for payment by credit card from the officially accredited bodies or in case of non-payment. The seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully paid or a previous order or with whom a payment dispute is being administered. . Payment of the price is made in full on the day of the order, according to the following modalities: by card of payment. The payment of the price is made entirely in the following ways: by credit card and the payment on delivery available only for orders to Dakar. In order to offer maximum security in the payment system, payments via our site are subject to a security system. We have adopted the SSL (Secure Soket Layer) protocol to encrypt credit card details. To protect against possible intrusion, we do not store credit card numbers on our computer servers. ARTICLE 11 - AVAILABILITY OF PRODUCTS - REIMBURSEMENT - RESOLUTION Except in cases of force majeure or during periods of closure of the online store that will be clearly announced on the home page of the site, shipping times will be, within the limit available stocks, those listed below. Shipping times run from the date of registration of the order indicated on the order confirmation email. For deliveries in Metropolitan France and Corsica, the deadline is 3 working days from the day following the day the buyer placed his order. For deliveries in the DOM-TOM or another country, the delivery terms will be specified to the buyer on a case by case basis. In case of non-compliance with the agreed date or delivery time, the buyer must, before terminating the contract, contact the seller to execute it within a reasonable additional time. Failing execution on the expiry of this new period, the buyer may freely break the contract. The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or by writing on another durable medium. The contract will be considered resolved upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has meanwhile executed. The buyer can, however, immediately resolve the contract, if the dates or deadlines seen above constitute for him an essential condition of the contract. In this case, when the contract is resolved, the seller is required to reimburse the buyer for all amounts paid, at the latest within 14 days of the date on which the contract was terminated. In case of unavailability of the ordered product, the buyer will be informed at the earliest and will have the opportunity to cancel his order. The buyer will then have the choice to request either the refund of the sums paid within 14 days at the latest of their payment, or the exchange of the product. ARTICLE 12 - TERMS OF DELIVERY Delivery means the transfer to the consumer of physical possession or control of the goods. The ordered products are delivered according to the modalities and the deadline specified above. The products are delivered to the address specified by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be returned at the expense of the buyer. If the buyer is absent on the day of delivery, the driver will leave a notice in the mailbox, which will remove the package at the place and during the time indicated. If at the time of delivery, the original packaging is damaged, torn, opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reserve on the delivery note (package refused because open or damaged). The buyer must indicate on the delivery note and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products ...). This check is considered to have been made once the buyer, or a person authorized by him, has signed the delivery note. The buyer must then confirm by registered mail these reservations to the carrier no later than two working days after receipt of the item (s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the mentions legal notice. If the products need to be returned to the seller, they must be the subject of a return request from the seller within 2 days of delivery. Any complaint formulated outside this period can not be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions ...). ARTICLE 13 - DELIVERY ERRORS The buyer must formulate with the seller on the day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and / or non-compliance of products in kind or in quality compared to the indications on the order form. Any claim made after this time will be rejected. The complaint can be made, at the choice of the buyer: - Phone number: +33 6 46 35 18 15 - E-mail address: [email protected] Any claim not made in the rules defined above and in the delivery time can not be taken into account and will release the seller from any liability towards the buyer. Upon receipt of the complaint, the seller will assign an exchange number of the product (s) concerned (s) and will communicate by e-mail to the buyer. The exchange of a product can take place only after the allocation of the exchange number. In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, in Colissimo Recommandé, at the following address: 18 Boulevard Soult at ZEHAF esc C 75012 PARIS The cost of return is borne by the seller. ARTICLE 14 - PRODUCT WARRANTY Warranty period: two years from the date of purchase. This warranty exclusively covers manufacturing defects affecting the watch itself (movement, case, crystal). Parts other than those mentioned above are not covered by this warranty. To request a replacement under this warranty, please use our contact form, available on the "contact us" page. Please note that any repairs or replacements will be charged in the following cases, even during the warranty period. Failure or damage due to improper use or negligence (shock, bumps, crushing, broken crystal, etc.) Failure or damage due to unjustifiable repair or modification Failure or damage due to fire or water or natural disaster, such as an earthquake Aesthetic changes occurring due to normal wear and aging (minor scratches, etc. on the case and / or crystals, discoloration of the bracelet and peeling of the veneer) the cases where the point of sale and the date of purchase are not indicated on the warranty, or if this information has been rewritten If the guarantee is not provided with the watch. Replacement of the battery will be charged even during the warranty period. The case, dial, hands, crystal, watch strap and other components of the watch may be replaced by replacement parts if the original parts are not available. This guarantee ensures that you can receive a free replacement, in accordance with these general conditions of use and within the prescribed period, and does not restrict any legitimate right of the customer. ARTICLE 15 - RIGHT OF WITHDRAWAL Application of the right of withdrawal In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order, to return any item does not suit him and ask for the exchange or refund without penalty, with the exception of return costs which are borne by the buyer. Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the invoice. Damaged, soiled or incomplete products are not taken back. In case of exercise of the right of withdrawal within the aforementioned period, are refunded the price of the product (s) purchased (s) and the delivery costs are refunded. The return costs are the responsibility of the buyer. The exchange (subject to availability) or refund will be made within 48 hours, and at the latest, within 14 days of receipt, by the seller, of products returned by the buyer in the conditions set out above. Exceptions According to Article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for contracts: - supply of goods whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period; - supply of goods made to the consumer's specifications or clearly personalized; - supply of goods that may deteriorate or expire rapidly; - supply of goods which have been unsealed by the consumer after delivery and which can not be returned for reasons of hygiene or health protection; - supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles; - supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional; - maintenance or repair work to be performed urgently in the consumer's home and expressly requested by him, within the limits of spare parts and work strictly necessary to respond to the emergency; - supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; - supplying a newspaper, periodical or magazine, except for subscription contracts to these publications; - supply of digital content not provided on a physical medium whose performance has begun after express prior consent of the consumer and express waiver of its right of withdrawal. ARTICLE 16 - FORCE MAJEURE Any circumstances beyond the control of the parties preventing the performance under normal conditions of their obligations shall be considered as grounds for exemption from the obligations of the parties and shall lead to their suspension. The party invoking the circumstances referred to above must immediately notify the other party of their occurrence and of their disappearance. Will be considered as force majeure all facts or circumstances irresistible, external parties, unpredictable, inevitable, beyond the control of the parties and can not be prevented by the latter, despite all efforts reasonably possible. Expressly, are regarded as case of force majeure or fortuitous cases, besides those usually retained by the jurisprudence of the French courts and tribunals: the blockage of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers. The parties will come together to review the impact of the event and agree on the conditions under which the contract will be continued. If the case of force majeure has a duration greater than three months, these terms and conditions may be terminated by the injured party. ARTICLE 17 - INTELLECTUAL PROPERTY The content of the website remains the property of the seller, the sole owner of intellectual property rights over this content. Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. Article 18 - Information and Freedoms The personal data provided by the buyer are necessary for the processing of his order and the preparation of invoices. They can be communicated to the seller's partners responsible for the execution, processing, management and payment of orders. The processing of information communicated via the website MALADO has been declared to the CNIL. The buyer has a permanent right of access, modification, rectification and opposition regarding the information concerning him. This right can be exercised under the conditions and according to the methods defined on the site MALADO. Article 21 - Title In case of difficulty of interpretation between any of the titles appearing at the beginning of the clauses, and any of the clauses, the titles will be declared non-existent. Article 22 - Language of the contract The present general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in case of dispute. Article 23 - Applicable law These general conditions are subject to the application of French law. The competent court is the district court for disputes whose amount is less than or equal to € 10,000 or the court of first instance for disputes whose amount is greater than € 10,000. This is so for the substantive rules as for the rules of form. In case of dispute or claim, the buyer will first contact the seller to obtain an amicable solution. Evolution of this clause The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this clause for the protection of personal data, the website undertakes to publish the new version on its website. The website will also inform users of the change by email, within a minimum of 15 days before the effective date. If the user does not agree with the terms of the redrafting of the personal data protection clause, he has the option to delete his account.