Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• No exchanges or refunds.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

PREAMBLE.I These general conditions of sale, governed by articles L.111-1 et seq. of the Consumer Code, determine the rights and obligations of the parties. By validating their order on the website accessible at the address “https://www.mawu-paris.afrikrea.com”, the user declares to have read and accepted the General Terms and Conditions prior to placing their order. Validation of the order therefore constitutes acceptance of the general conditions of sale. Name: Mawu Paris Head office: 149 avenue du Maine 75014 RCS: 523 865 814 PURPOSE OF THE CGV.III The general conditions of sale described below detail the rights and obligations of the company MAWU PARIS and its client within the framework of the sale of any product presented on the site www.mawuparis.com. They aim to define the reciprocal obligations between the seller and the customer. Mawu Paris reserves the right to modify these General Conditions of Sale, hereinafter referred to as General Conditions of Sale, at any time. However, the General Conditions of Sale applicable to the order are those accepted by the buyer at the time of placing the order. The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other conditions. The items offered for sale cannot be the subject of any transfer of any nature whatsoever. Any user of the site undertakes to respect, without restriction or reservation, these General Terms and Conditions, whether they visit it or place an order. The customer is required to read it before placing any order. Validation of the order therefore constitutes acceptance of the general conditions of sale. PRODUCTS.IV The items visible on the site www.mawuparis.com are only deliverable while stocks last. If the product is not available, MAWU PARIS undertakes to inform the buyer as quickly as possible by email. The buyer will then have the option to choose another item or cancel their order and be refunded. Any complaint from the customer regarding the order or delivery of an unavailable item will be considered unfounded. MAWU PARIS strives to describe the products offered for sale with the greatest possible accuracy. However, if errors may have occurred in this presentation, MAWU PARIS cannot be held responsible. The User who wishes to receive additional information about a product is invited to contact Customer Service at the following address: [email protected] Illustrations and photos of the products supporting the text are not included. not within the contractual scope. MAWU PARIS makes its best efforts to ensure that the photographs of the Products conform as closely as possible to the Products actually delivered to the Customer. Under no circumstances can MAWU PARIS be held liable on the basis of said illustrations/photos. PRICE.V The sales prices of products online on the MAWU PARIS Site, indicated in euros, including tax, are those in force at the time the Buyer places the order. The sales prices of the products may be modified by MAWU PARIS at any time. This modification will be notified to the Buyer before any order. These prices do not include shipping costs, invoiced in addition to the price of the products purchased. Shipping costs will be indicated before the order is registered by the Buyer. The different shipping methods appear on the site; they can be modified at any time by MAWU PARIS. Prices include value added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will be automatically reflected in the price of the products sold by MAWU PARIS on its site. ORDERS.VI Any order constitutes acceptance of these general conditions of sale, without prejudice to the specific contractual conditions concluded between the parties. The contractual information is presented in French and English. Before validating his order, the buyer has the possibility of checking the details of his proposed order and correcting any errors. The distance sales contract is concluded from the moment the buyer confirms his order by validating the payment. He is considered to have knowingly accepted the content and conditions of the Order in question and in particular these General Conditions of Sale, the fact that his Order implies an obligation of payment on his part, the prices, volumes, characteristics , quantities and delivery times of the products offered for sale and ordered by the buyer. The Buyer's credit card will be charged immediately upon validation of the order. Once this step has been validated, the buyer will no longer be able to cancel their Order. The sale will be final (subject to the buyer exercising his right of withdrawal under the conditions provided for in article 8 of these General Conditions of Sale). The Order will be confirmed to the buyer by any appropriate means and an email will be sent to him when his Order is shipped. In the event of unavailability of one or more Products after placing the Order, the Customer will be notified by email. The Customer will have the choice of being reimbursed the amount corresponding to the unavailable Products, or of being delivered when the Products concerned are back in stock (unless definitive withdrawal from the catalog). PAYMENT CONDITIONS.VII The price is payable in cash, in full on the day the order is placed by the Customer, by secure payment method, according to the following terms: By bank cards: Visa, MasterCard Via the secure payment platform by Paypal. Or via the secure payment platform by Stripe Payment data is exchanged in encrypted mode using the Stripe tool Banking data only circulates on the Internet in encrypted form and is never kept by the Seller. The Customer's order may be subject to 3D Secure verification. 3D Secure is an authentication payment system to guarantee optimal security when making online purchases. When paying, the Customer's bank verifies the identity of the bank card holder before validating the transaction. In order to protect itself against certain abusive practices on the part of fraudsters, the Seller monitors orders that have been validated on its site. As part of this check, the Seller's customer service may be required to ask the Customer for certain supporting documents, such as proof of address or the name of the person indicated for the delivery address, etc. The Seller will not be required to deliver the Products ordered by the Customer if the Customer does not pay the price in full under the conditions indicated above. Payments made by the Customer will only be considered final after actual collection of the sums due by the Seller. Late payment will result in the immediate payment of all sums owed by the Customer, without prejudice to any other action that the Seller may be entitled to take, in this respect, against the Customer. Payments made by the Customer will only be considered final after actual collection of the sums due by the Seller. In addition, the Seller reserves the right, in the event of non-compliance with the payment conditions appearing above, to suspend or cancel delivery of current orders placed by the Customer. No additional costs, greater than the costs borne by the Seller for the use of a means of payment, may be invoiced to the Customer. DELIVERY.VIII.1 Delivery consists of the transfer to the Customer of physical possession or control of the Product. Delivery costs will be specified on the site, all taxes included, during the Order process and must be accepted by the Customer when validating the Order. They will appear on a specific line distinct from that specifying the price of the Products. It is expressly specified that the amount of delivery costs may vary depending on the territory of delivery of the Products, which the Customer expressly acknowledges and accepts. Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer. Delivery times are valid for working days. Pursuant to Article L. 216-1 of the Consumer Code, the Parties agree that the Products will be delivered within the deadlines specified during the Product Order process and before validation of said Order. Deliveries are made by La Poste. In this regard, it is specified that delivery times may vary depending on the destination. In the event of a delay in shipping an order, MAWU PARIS will inform the consumer of a new delivery time. In accordance with article L. 216-1, paragraph 2 of the Consumer Code, MAWU PARIS undertakes to respect the maximum period of 30 days from the conclusion of the contract. Delivery delays falling within the legal framework of 30 days cannot give rise to any penalty or compensation, nor justify the cancellation of the order. As an indication, here are the usual deadlines provided by La Poste via Colissimo (after shipment of our products): France: less than or equal to 5 working days; Europe: less than or equal to 8 working days. The Customer undertakes to check, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. Otherwise, the Customer undertakes to refuse to accept the Order and to affix his signature to any supporting document. Any Order received against signature by the Customer will be considered to be compliant, complete and in perfect condition at the time of delivery. In the event of an accident due to melting of the material, deformation of the product, or a change in texture (seasonal temperatures). The company MAWU PARIS undertakes to return the damaged product, under the following conditions: it is imperative on the day of arrival of the package to take a photo in its condition then contact us via our customer service by email: hello.mawuparis.com RETURNS AND EXCHANGE .IX In accordance with article L221-24 of the Consumer Code, the buyer has a period of 14 days to exercise his right of withdrawal. Within 14 days following the date of receipt of the ordered goods, the buyer may therefore request an exchange or refund of the item(s) purchased without having to provide reasons or pay a penalty provided that the Products are returned within their original packaging and in perfect condition allowing them to be put back on the market, accompanied by the purchase invoice. Beyond the 14-day period, MAWU PARIS will be free to refuse the exchange, credit or refund. To exercise the right of withdrawal, the Customer must notify MAWU PARIS (149 avenue du Maine, 75014 Paris – [email protected]) of his decision to withdraw before the expiry of the period by means of an unambiguous declaration. To the attention of MAWU PARIS, MAWU PARIS (149 avenue du Maine, 75014 Paris – [email protected]. In the event of exercising the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the costs delivery costs are reimbursed; the return costs remain the responsibility of the Customer. The return of the Product is carried out at the Customer's own risk. If the package is lost, stolen or damaged during the product return, MAWU PARIS reserves the right to refuse reimbursement for the returned product(s). Unique and personalized products will not be returned or exchanged. The exchange (subject to availability) or reimbursement will be made within 14 days of receipt, by the Seller, Products returned by the Customer under the conditions provided for in this article. This right of withdrawal does not apply to serums and facial cleansers which are packaged and cannot be returned for reasons of protection or hygiene, they were unpacked upon delivery or whose orgonza, kraft or fabric packaging was undone by the destruction of the wax seal. CONFIDENTIALITY. , rectification and deletion of data concerning him by contacting MAWU PARIS (149 avenue du Maine, 75014 Paris – [email protected]. The Customer can subscribe to the MAWU PARIS newsletter and thus choose to be regularly informed of the offers proposed. He has, at any time, the possibility of unsubscribing by clicking on the link provided for this purpose on each of the newsletters. INTELLECTUAL PROPERTY.XI The MAWU PARIS website and all the elements contained therein found that they are visual, textual and audio are the exclusive property of MAWU PARIS. Any total or partial reproduction without agreement is prohibited and punishable by law. RESPONSIBILITY.XII The MAWU PARIS website and all the elements contained therein found that they are visual, textual and audio are the exclusive property of MAWU PARIS. Any total or partial reproduction without agreement is prohibited and punishable by law. RESPONSIBILITY.XII MAWU PARIS cannot be held liable for any events, inconveniences or damages inherent in the use of the Internet network, particularly in the event of service interruption, external intrusion or the presence of computer viruses. Furthermore, MAWU PARIS cannot be held responsible for the non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and/or communications, flood, fire. MAWU PARIS will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, damage or costs which may arise. LEGAL GUARANTEES. articles 1641 et seq. of the Civil Code. CUSTOMER SERVICE AND SAV. 75014 Paris