Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

GENERAL TERMS AND CONDITIONS Minoi sells most of its products to non-professional buyers. This site is accessible via the Internet at the following address: "www.minoï.com". These general terms and conditions (hereinafter the "General Terms and Conditions of Sale") govern unrestricted sales of Products made by minoï.com from the website minoï.com ARTICLE 1 - ACCEPTANCE BY THE CUSTOMER The General Conditions of Sale specify the conditions of ordering, payment, delivery and management of any returns of Products ordered by customers acting as non-professional purchasers (hereinafter referred to as the "Customer") on the minoï.com website. The General Conditions of Sale are accessible at any time on the site minoï.com. The fact for the Customer to order on the website minoï.com implies his acceptance and full acceptance of the Terms and Conditions of Sale, which is expressly accepted by the Customer, who waives, in particular, to avail himself of any contradictory document, which would thus be inopposable to minoi.com. ARTICLE 2 - ORDERS OF ARTICLES ON THE CATALOG OF THE SITE Any order placed on the site minoï.com constitutes the formation of a contract concluded at a distance between the Customer and minoï.com, and necessarily implies the irrevocable acceptance by the Customer, without restriction or reservation, of the General Conditions of Sale. In order to allow the Customer to know the Products he wishes to purchase before ordering them, the site minoï.com presents the characteristics of the products offered for sale. In particular, the site minoï.com describes the specifications, illustrations and indications, dimensions or capacity of the products. The choice and purchase of a Product is under the sole responsibility of the Customer. Product offers are subject to availability. The indications on the availability of the Products are provided at the time of placing the order. The sale will only be considered final after sending by minoi.com to the Customer the confirmation of the acceptance of the order by email and after receipt of the full price by minoï.com. The Customer will be able to follow the evolution of his order on the site minoï.com, he will also be able to contact the Customer Service of the site minoï.com by email to the address contact @ minoi.com before the date envisaged for the shipping of the command. In the event that these modifications can not be accepted by minoï.com, the sums paid by the Customer will be returned to him within a maximum period of fifteen days from the notification of the impossibility to accept the modifications made by the Customers unless he prefers to have a credit. ARTICLE 3 - RATES AND CONDITIONS The prices are indicated in Euro on the site minoï.com. They take into account possible reductions as well as VAT, applicable on the day of the order but are indicated excluding delivery costs. The Products are supplied at the rates in effect on the day of the confirmation of the acceptance of the order by minoï.com, as communicated to the Customer prior to the placing of his order. The price indicated in the confirmation of the order by minoï.com is the final price. When placing an order, Customers are invited to ensure that the price of the Products to which they refer corresponds to the price shown on the current page of the site minoï.com and not on an outdated page to which they would have accessed by a internet search in "cache" mode. The data communicated by the Customer and recorded by the site minoï.com during the order constitute the proof of the transactions between minoi.com and the Customer. After validation of the order by the Customer, minoï.com will send a confirmation email to the Customer to notify him that the order has been registered. The price of the Products purchased is payable in cash, in full on the day of the placing of the order by the Customer, minoï.com will not be held to proceed to the delivery of the products ordered by the Customer if the price was not previously settled in full. The ownership of the Products is transferred to the Customer only after the price has been paid by the latter. The transfer of the risks of loss and deterioration of the Products will be made after delivery and receipt of the Products by the Customer. Delivery charges are indicated on the site minoï.com and are expressed all charges included. These costs are the responsibility of the Customer and are charged in addition to the selling price of the Products. The Customer will be informed before the final registration of his order delivery charges related to his order, and payment will be requested from the Customer for the total amount of the purchase. ARTICLE 4 - DELIVERY AND TRANSPORT The Products acquired by the Customer will be delivered within a maximum of 5 working days following the day of the order to the address indicated by the Customer when ordering on the site minoï.com. If this period is exceeded, not justified by a case of force majeure, the Customer may request the resolution of the sale under the conditions provided for in Article L. 114-1 of the Consumer Code and obtain reimbursement of the amounts paid on the occasion of the sale. Except in the special case or unavailability of one or more Products, the Products ordered will be delivered at one time. Deliveries are provided by the LA POSTE carrier. The Customer is required to check the status of the Products delivered. It has a period of five days from delivery to train by e-mail to the following address: contact @ minoishop.com, all reservations or claims for nonconformity or defect apparent Products delivered, with all the justifications related thereto. After this period and failing to comply with these formalities, the Products will be deemed compliant and free from any defect and no claim may be validly accepted by minoï.com. minoï.com will replace as soon as possible and at its expense, Products delivered whose apparent defects or lack of conformity have been duly proven by the Customer. In case of return due to a delivery error or an exchange request, any non-compliant Product must be returned in its entirety and in its original packaging accompanied by the Delivery Note to minoï.com - Return Internet: Minoï / soga Sophie 10 square birches 75019 PARIS France The non-conforming Product will be automatically exchanged subject to availability, or refunded if it was not available, within 15 days from the payment of sums paid by the Customer . Exchange fees for the non-compliant Product will be borne by minoï.com. ARTICLE 5 - RIGHT OF WITHDRAWAL AND EXCHANGE 5.1. Right of withdrawal (only for deliveries in Europe) All Products delivered in Europe may be subject to a refund except those excluded by law and marked accordingly. Products must be intact, complete, packaged in the original packaging. The user disposes according to the law of a right of retraction of seven calendar days from the date of reception of the products to return these to: Minoï / soga Sophie 10 square birches 75019 PARIS France The delivery slip received on delivery will have to be sent with the product. The user can return his Product by the Post Office. The costs of return via La Poste are the responsibility of the user (with the exception of a defective product upon receipt, or an error when sending the Product). minoi.com undertakes to reimburse the user who has exercised his right of withdrawal the sums as soon as possible and no later than thirty (30) days after exercising the right of withdrawal. minoï.com will reimburse the user of the returned Products, subject to compliance with the above conditions, as well as the basic delivery charge "go" of the latter if the user returns the entire order. If the user does not return the entire order and keep one or more Products ordered, the amount of delivery charges "go" will be retained by minoï.com The refund will be made via the payment method of the returned order. Thus, if the order of Products has been paid by Carte Bleue and its Carte Bleue is still valid, the refund will be made to the account attached to this Carte Bleue. For any other means of payment or if previous refunds fail, the refund will be made by check sent to the billing address, or have (in the form of a code usable on the Site) when the refund is less at 15 €. The customer may, if he wishes, opt on the proposal of minoi.com for another form of refund in the form of having or purchase voucher in particular. 5.2. Exchange The User also has a period of thirty (30) days to request an exchange. In case of exchange, please send the article in the original packaging to the following address accompanied by the delivery note: Minoi / soga sophie 10 square birches 75019 PARIS France Upon receipt of your package your account will be credited with amount of your purchase excluding shipping costs that will appear in your cart. You can therefore recommend the article to the right size or even change the model. The amount credited will be automatically deducted from the amount to be paid. ARTICLE 6 - COMPUTERS AND FREEDOMS Pursuant to Law 78-17 of 6 January 1978, it is recalled that the personal data requested from the Customer are necessary for the processing of his order and are intended for internal use by Minoï.com. The Customer therefore has the right to access, modify, rectify and oppose information concerning him, in accordance with the law and regulations in force. ARTICLE 7 - FORCE MAJEURE The performance by Minoï.com of all or part of its obligations will be suspended in case of occurrence of a fortuitous event or force majeure that would hinder or delay the execution. Are considered as such, in particular, without this list being restrictive, war, riots, insurrection, social unrest, telephone breakdowns, computer or serious assignment of security and coherence of the Internet network, strikes of all types and supply problems of the Company Minoï.com will inform the customer of such a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension of the performance of the obligations of Minoï.com continues beyond a period of fifteen days, the customer will then have the opportunity to cancel the order in progress, and it will then proceed to its refund by Minoï.com as soon as possible by crediting the customer's bank account. ARTICLE 8 - NON RENUNCIATION AND VALIDITY OF THE TOS The fact that Minoï.com abstains from demanding at a given moment the execution of any one of the provisions of these general conditions of sale can not be interpreted as being worth renunciation to invoke subsequently said total or partial non-performance. If any provision of these terms and conditions is declared void in whole or in part, the other provisions and other rights and obligations arising from these general conditions of sale will remain unchanged and remain applicable. ARTICLE 9 - APPLICABLE LAW - DISPUTES This contract is governed by French law. All disputes to which this contract could give rise, concerning its validity, its interpretation, its execution, its termination, their consequences and their consequences will be submitted to the competent courts under common law conditions.