Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Preamble These general conditions of sale apply to all sales concluded on the Afrikrea site. The website is a www.afrikrea.com service of Article 1 - Principles These general conditions express the entirety of the obligations of the parties. In this sense, the buyer deemed to accept them without reservation. These general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are accessible on the Afrikrea website and will prevail, if necessary, over any other version or any other contradictory document. The seller and the buyer agree that these general conditions exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. they will be applicable as soon as they are put online. If a condition of sale were to fail them, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France. These general conditions of sale are valid until 01.03.23 Article 2 - Content The purpose of these general conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the seller to the buyer, from the website www.afrikrea.com. These conditions only concern purchases on the www.afrikrea.com website and are delivered in France or Corsica. For any delivery in the DOM-TOM or abroad, a message should be sent to the following email address. These purchases concern the following products: Article 3 - Pre-contractual information the buyer acknowledges having received communication, prior to the placing his order and at the conclusion of the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L.221-5 of the consumer code. The following information is transmitted to the buyer in a clear and understandable manner: the essential characteristics of the good; the price of the goods the additional costs of transport, delivery or postage and all other possible costs payable; in the absence of immediate execution of the contract, the date or the deadline on which the seller undertakes to deliver the good whatever its price; information relating to the identity of the seller, his postal, telephone and electronic contact details and his activities, those relating to legal guarantees, the functionalities of digital content and other contractual conditions. Article 4 - The order The buyer has the possibility to place his order online, from the online catalog and by means of the form which appears there, for any product, within the limits of available stocks. The buyer will be informed of any unavailability of the product or the goods ordered. For the order to be validated, the buyer must accept, by clicking where indicated, these general conditions. He will also have to choose the address and the delivery method, and finally validate the payment method. The sale will be considered final: after the sending to the buyer of the confirmation of the acceptance of the order by the seller by e-mail; and after receipt by the seller of the full price. Any order implies acceptance of the prices and description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below. In certain cases, including non-payment, incorrect address or other problem on the buyer's account, the buyer can call the following number: (cost of a local call) on the following days and times or send an email to the seller at the address next :. Article 5 - electronic signature The online provision of the buyer's bank card number and the validation of the order will constitute proof of the buyer's agreement: payment of the sums due under the order form signature and express acceptance of all operations performed. In case of fraudulent use of the credit card, the buyer is invited, as soon as this use is observed, to contact us at the following telephone number: . Article 6 - Order confirmation The seller provides the buyer with an order confirmation by email. Article 7 - Proof of the transaction The computerized registers, preserved in the computer systems of the salesman in the reasonable security, will be regarded as the proofs of the communications, the orders and the payments intervened between the parts; Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof. Article 8 - Information on the products The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and dispatched by the seller. They are offered within the limits of available stocks. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the responsibility of the seller could not be engaged. The photographs of the products are not contractual. Article 9 - Price The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. Prices are in euros. they do not take into account the delivery costs, invoiced in addition and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. Article 10 - Method of payment This is an order with payment obligation, which means that placing the order involves payment by the buyer. To pay for his order, the buyer has, at his option, all the payment methods made available to him by the seller and listed on the seller's site. The buyer guarantees to the seller that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The seller reserves the right to suspend any management of the order and any delivery in the event of refusal of authorization of payment by bank card on the part of officially accredited bodies or in the event of non-payment. The seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is in progress. . Article 11 - Availability of products - Reimbursement - Resolution Except in cases of force majeure or during periods of closure of the online store which will be clearly announced on the home page of the site, the shipping times will be, within the limit available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email. For deliveries in Metropolitan France and Corsica, the deadline is 30 days from the day following that on which the buyer placed his order. At the latest, the deadline will be 30 working days after the conclusion of the contract. For deliveries in the DOM TOM or another country, the terms of delivery will be specified to the buyer on a case-by-case basis. In the event of non-compliance with the agreed delivery date or deadline, the buyer must, before breaking the contract, order the seller to perform it within a reasonable additional period. In the absence of performance at the end of this new period, the buyer may freely terminate the contract. The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium. The contract will be considered resolved upon receipt by the seller of the letter or writing informing him of this resolution, unless the professional has performed in the meantime. However, the buyer may immediately terminate the contract if the dates or deadlines seen above constitute for him an essential condition of the contract. In this case, when the contract is terminated, the seller is required to reimburse the buyer for all the sums paid, at the latest within 14 days following the date on which the contract was terminated. In case of unavailability of the product ordered, the buyer will then have the choice of requesting either the reimbursement of the sums paid within 14 days at the latest of their payment, or the exchange of the product. Article 12 - Terms of delivery Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the methods and the deadline specified above. The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form. If the buyer is absent on the day of delivery, the deliverer will leave a notice in the mailbox, which will allow the package to be collected at the place and time indicated. If at the time of delivery, the original packaging is damaged, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged). The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.). This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery slip. The buyer must then confirm these reservations by registered mail to the carrier no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the site legal. If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made outside this period cannot be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions, etc.) Article 13 - Delivery errors The buyer must inform the seller on the day of delivery or at the latest the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality with respect to the indications appearing on the order form. Any complaint made after this period will be rejected. The complaint may be made, at the option of the buyer, by telephone at the following number: by email at the following address: The return costs are the responsibility of the seller. Article 14 - Product guarantee 14-1 Legal guarantee of conformity The seller guarantees the conformity of the goods sold with the contract, allowing the buyer to make a request for the legal guarantee of conformity provided for in articles L.217-4 and according to the consumer code. in the event of implementation of the legal guarantee of conformity, it is recalled that: the buyer can choose between the repair or the replacement of the good, subject to the conditions of cost provided for by article L.217-17 of the code consumption; the buyer does not have to provide proof of the non-conformity of the goods during the 24 months in the case of new goods (6 months in the case of second-hand goods, following the delivery of the goods. 14-2 Legal warranty on latent defects In accordance with articles 1641 and following of the Civil Code, the seller is liable for latent defects that may affect the property sold.It will be up to the buyer to prove that the defects existed at the time of the sale of the property and are of such a nature as to render the property unsuitable for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect. The buyer can choose between the resolution of the sale or a reduction of the price in accordance with the Article 1644 of the Civil Code Article 15 - Right of withdrawal Application of the right of withdrawal In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of the order, to return any item that does not suit them and t request an exchange or refund without penalty, with the exception of the return costs which remain the responsibility of the buyer. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back. The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other mode of declaration is accepted. It must be unambiguous and express the will to retract. In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased is reimbursed and the delivery costs are reimbursed. Return costs are the responsibility of the buyer. The exchange (subject to availability) or the refund will be made within a period of 14 days at the latest from the receipt, by the seller, of the products returned by the buyer under the conditions provided for above. Exceptions According to article L222-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts: for supplies whose price depends on fluctuations on the financial market beyond the control of the professional is likely to occur during the withdrawal period; supply of goods made to consumer specifications or clearly personalized; furniture which is liable to deteriorate or expire rapidly; supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection; supply of goods which, after being delivered and by their nature, are inseparably mixed with other items; supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional; maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency; supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery; supply of digital content not provided on a material medium, the execution of which has begun after the consumer's prior express agreement and express waiver of his right of withdrawal. Article 16 - Force majeure All circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes for exemption from the obligations of the parties and lead to their suspension. The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance. Will be considered as cases of force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supply, earthquakes, fires, storms, floods, lightning , the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers. The parties will come together to examine the impact of the event and agree on the conditions under which the performance of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Article 17 - Intellectual property The content of the website remains the property of the seller, the sole holder of the intellectual property rights to this content. Buyers agree not to make any use of this content, any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. Article 18 - Computing and freedoms The personal data provided by the buyer are necessary for the processing of his order and the establishment of invoices. They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders. The processing of information communicated through the website www.afrikrea.com has been declared to the CNIL. The buyer has a right of permanent access, modification, rectification and opposition of the information concerning him. This right can be exercised under the conditions and according to the methods defined on the site www.com Article 19 - Partial non-validation If one or more stipulations of these general conditions are held to be invalid or declared as such in application of a law, of a settlement or following a final decision of a competent court. Article 20 - Non-waiver The fact for one of the parties not to take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question. Article 21 - Title In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent. Article 22 - Language of the contract These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute. Article 23 - Mediation and settlement of disputes The buyer may resort to conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or any alternative method of dispute settlement (conciliation, example) in the event of a dispute. The names, contact details and e-mail address of the mediator are available on our website In accordance with article 14 of Regulation (EU) n°524/2013, the European Commission has set up an online dispute resolution platform facilitating independent out-of-court online disputes between consumers and professionals in the European Union. This platform is accessible at the following link: Article 24 - Applicable law These general conditions are subject to the application of French law. The competent court is the court of law. This is the case for the rules of substance as well as for the rules of form. In the event of a dispute or complaint, the buyer will first contact the seller to obtain an amicable solution.