Weared and personalized items will not be exchanged or refunded.
Return shipping fees are at your charge and not refunded.
Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.
Sale Policy
We offer a free shipping in Europe for 1 or more items. Outside EU DHL 12 € You will always pay the same shipping charges, no matter how many items you buy in the same purchase. The shipment is in all cases registered and you will get a tracking number that will allow you to track the status of the shipment at any time. Please allow 3-5 working days to process your order and ship your items. If you need the item as soon as possible please let us know. We are still in our gmail account for you there: [email protected]. Our items are handled with care during the packing process. We use new cardboard boxes (recycled cardboard) or new plastic bags to protect your item. We respect the EU regulation allowing consumers to cancel / return their purchases within 14 days. The regulation reads as follows: The cooling period expires 14 days after the day you received your goods. If this period expires on a holiday, your deadline is extended until the next business day. You must inform us unequivocally of your decision to cancel the purchase. It is not enough to return the goods. You must return the goods within 14 days after informing us. A refund will be given within 14 days of receiving your cancellation, but we may delay the refund if we have not received the goods or proof that you have returned your use. There is no possibility of return to use objects or personalize objects. This refund must include the shipping charges you paid when you made your purchase. The costs of returning the goods will not be reimbursed.
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