Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 14 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

ARTICLE 1 - Designation of the Seller OseDose 142 Rue de Rivoli, 75001 PARIS 88348281200012 06 51 79 24 53 [email protected] www.osedose.fr ARTICLE 2 - Scope of the General Conditions of Sale These General Conditions of Sale are apply, without restriction or qualification, to all sales made by ”OseDose (“Seller”) to consumers and non-professional purchasers (“Customers or Customer”) (also individually referred to as “a Party” and collectively as "the Parties") wishing to acquire the products offered for sale by the Seller ("The Products") on the website "www.osedose.fr". They specify in particular the conditions of ordering, payment, delivery and management of any returns of the Products ordered by the Customers. These General Conditions of Sale may be supplemented by special conditions, set out on the website, before any transaction with the Customer. These General Conditions of Sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. These General Terms and Conditions of Sale are systematically communicated to any Customer prior to placing an order and shall prevail, where applicable, over any other version or any other contradictory document. They are accessible at any time on the website “www.osedose.fr”. The Customer declares to have read these General Conditions of Sale and to have accepted them before placing his order. The validation of the order by the Customer implies acceptance without restriction or reservation of these General Conditions of Sale. These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the website on the date of placing the order. ARTICLE 3 - Products offered for sale The Products offered for sale on the “www.osedose.fr” website are as follows: Home and going-out clothing as well as accessories The main characteristics of the Products, grouping together all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website "www.osedose.fr" in the product sheets and the Seller's catalog. The Customer is required to read it before placing an order. The choice and purchase of a Product are the sole responsibility of the Customer. The photographs and graphics presented on the website "www.osedose.fr" are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its properties, the essential particularities and the delivery times, as well as, in the event of continuous or periodic supply of a good, the minimum duration of the proposed contract. . The contractual information is presented in French and is subject to confirmation at the latest when the order is validated by the Customer. Product offers are valid within the limits of available stocks, as specified when placing the order. The Products presented on the website “www.osedose.fr” are offered for sale for the following territories: “the countries of the European Union as well as the USA, United Kingdom, Canada, Nigeria, Benin, Gabon, Congo DRC, South Africa ” In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They will be charged to and are the sole responsibility of the Client. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer. In accordance with the Data Protection Act of January 6, 1978, reinforced and supplemented by the GDPR (general data protection regulations) which came into force on May 25, 2018, the Customer has, at any time, a right of access , rectification, opposition, erasure and portability of all of his personal data by writing, by mail and justifying his identity, to the Seller's address, mentioned above. The Customer acknowledges having the capacity required to contract and acquire the Products offered on the website “www.osedose.fr”. ARTICLE 4 - Orders 4-1. Placing the order It is up to the Customer to select on the website "www.osedose.fr" the Products he wishes to order by following the steps below: Step 1: Add the desired product(s) to your cart then press on "Order" to go to the next step. Step 2: Check the quantity of each product in your cart as well as the total cost of your cart. Press "Order" to go to the next step. Step 3: Fill in your personal information and accept our “Terms and conditions” after reading them. Step 4: Continue by entering your address which will be used as the invoice address and delivery address. Step 5: Choose the delivery method that suits you then go to payment to validate your order. Step 6: Choose the method of payment that suits you then accept "General conditions of sale" after reading them. You can finally validate your order. The Customer has the possibility to check the details of his order, its total price and to correct any errors before confirming his acceptance. It is his responsibility to verify the accuracy of the order and to immediately report or rectify any errors. The registration of an order on the website "www.osedose.fr" is made when the Customer accepts these General Conditions of Sale by ticking the box provided for this purpose and validates his order. This validation implies the acceptance of all of these General Conditions of Sale as well as the general conditions of use of the website “www.osedose.fr”. The sale is only final after the Seller has sent the Customer confirmation of acceptance of the order by e-mail, which must be sent without delay and after receipt by the latter of the full price. of the deposit due Any order placed, validated by the Customer and confirmed by the Seller, under the conditions and according to the methods described above, on the website "www.osedose.fr" constitutes the formation of a contract concluded remotely between the Customer and the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order. The Customer will be able to follow the progress of his order on the website “www.osedose.fr”. 4-2. Modification of the order Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified. 4-3. Cancellation of the order Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be canceled except for the exercise of the right of withdrawal or in cases of force majeure. ARTICLE 5 - Prices The Products are supplied at the prices in force appearing on the website “www.osedose.fr”, when the order is registered by the Seller. The prices are expressed in Euros including VAT. The prices take into account any reductions that may be granted by the Seller on the website “www.osedose.fr”. These prices are firm and non-revisable during their period of validity, as indicated on the website “www.osedose.fr”, the Seller reserves the right, outside this period of validity, to modify the prices at any time. They do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the website “www.osedose.fr” and calculated prior to placing the order. If the Customer requests a faster or more expensive shipping method than standard shipping, the additional processing, shipping, transport and delivery costs, as calculated prior to the Customer's validation of the order, are entirely his responsibility. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered. ARTICLE 6 - Terms of payment Any sum paid in advance of the price, deposit or installment, is productive of interest at the legal rate at the end of a period of three months from the payment and until the date of delivery (article L 214-2 of the Consumer Code). The price is payable in cash, in full on the day the order is placed by the Customer, the dispatch of the order by the Seller, the delivery of the Products ordered, by means of secure payment, according to the following methods: - by bank card: Card Bank, Visa, MasterCard, American Express, other bank cards - by mobile payment service Apple Pay and Google Pay - by bank transfer. Payment by bank card is irrevocable, except in the case of fraudulent use of the card. In this case, the Customer may request the cancellation of the payment and the return of the corresponding sums. Payment data is exchanged in encrypted mode using the Stripe protocol. ARTICLE 7 - Delivery of the Products ordered The delivery of the Products means the transfer to the Customer of physical possession or control of the Products ordered. The Products ordered by the Customer will be delivered in metropolitan France (and in the following countries "the countries of the European Union as well as the USA, United Kingdom, Canada, Nigeria, Benin, Gabon, Congo DRC") within ”15 days” from the dispatch of the order the shipping time indicated on the Product sheet to which is added the processing and delivery time - to the address indicated by the Customer when ordering on the website “www.osedose.fr”.[AT4] Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go. The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above. However, these deadlines are given for information only. Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported. ARTICLE 8 - Transfer of ownership - Transfer of risks The transfer of ownership of the Seller's Products will be carried out upon acceptance of the order by the Seller, materializing the agreement of the parties on the thing and on the price and this whatever the date of the payment and delivery. ARTICLE 9 - Right of withdrawal In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Products to exercise his right of withdrawal from the Seller, without having to justify reasons or pay penalty, for exchange or refund, provided that the Products are returned in their original packaging and in perfect condition within 14 days of notification to the Seller of the Customer's decision to withdraw. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be put back on the market in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete Products are not taken back. The right of withdrawal can be exercised online, using the withdrawal form available on the website "www.osedose.fr", in which case an acknowledgment of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other statement, unambiguous, expressing the will to retract. In the event of exercise of the right of withdrawal within the aforementioned period, only the price of the Product(s) purchased and the delivery costs are reimbursed; the return costs remain the responsibility of the Customer. The refund will be made within 14 days of notification to the Seller of the withdrawal decision. Nevertheless, in the absence of receipt by the Seller, within this period, of the returned Products, the reimbursement of the Products will then be deferred to the date of receipt by the Seller of the Products. ARTICLE 10 - Seller's liability - Guarantee The Products sold on the “www.osedose.fr” website comply with the regulations in force in France and have performances compatible with non-professional uses. The Products supplied by the Seller benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with legal provisions, - of the legal guarantee of conformity, for Products which appear to be defective, damaged or damaged or which do not correspond to the order , - the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unsuitable for use, 10-1 . Legal guarantee of conformity The Seller undertakes to deliver goods that comply with the contractual description as well as the criteria set out in article L217-5 of the Consumer Code. He is liable for any lack of conformity existing at the time of delivery of the Products. and which appear within a period of two years from that date. The defects of conformity which appear within twenty-four months from the delivery of the Products, are, unless proven otherwise, presumed to exist at the time of delivery. In the event of a lack of conformity, the Customer may demand that the Products delivered be brought into conformity by repair or replacement or, failing that, a price reduction or the cancellation of the sale, under the legal conditions. It is up to the Customer to ask the Seller to bring the Products into conformity, by choosing between repair and replacement. The bringing into conformity of the property takes place within a period not exceeding thirty days following the Customer's request. Any Product brought into conformity within the framework of the legal guarantee of conformity benefits from an extension of this guarantee of six months. In the event of replacement of the non-compliant Product when, despite the Customer's choice, the compliance has not been carried out by the Seller, the replacement causes a new period of legal guarantee of conformity to run, for the benefit of the Customer, from delivery of the replaced Product. Reimbursement is made upon receipt of the non-compliant Product and at the latest within fourteen days, with the same means of payment as that used by the Customer during payment, unless expressly agreed by the latter and in any case free of charge. additional. 10-2. Legal guarantee against latent defects The Seller is liable for latent defects under the legal guarantee against latent defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use. The Customer may decide to implement the guarantee against hidden defects of the Products in accordance with article 1641 of the civil code; in this case, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code. 10-3. Exclusion of guarantees The responsibility of the Seller cannot be engaged in the following cases: - non-compliance with the legislation of the country in which the Products are delivered, which it is the Customer's responsibility to check before placing his order, - in the event of incorrect use, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure. ARTICLE 11 - Protection of personal data In application of law 78-17 of January 6, 1978 amended by law n ° 2018-493 of June 20, 2018, it is recalled that the personal data requested from the Customer are necessary for the processing of his order. and the establishment of invoices, in particular. This data may be communicated to any partners of the Seller responsible for the execution, processing, management and payment of orders. The processing of information communicated via the “www.osedose.fr” website meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of this data. The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and limitation of processing with regard to information concerning him. This right can be exercised under the conditions and according to the methods defined on the website “www.osedose.fr”. ARTICLE 12 - Intellectual property The content of the “www.osedose.fr” website is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property. Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. ARTICLE 13 - Unforeseeability In the event of a change in unforeseeable circumstances at the time of the conclusion of the contract, in accordance with the provisions of article 1195 of the Civil Code, the Party which has not agreed to assume the risk of excessively onerous performance may request a renegotiation of the contract with its co-contracting party. ARTICLE 14 - Force majeure The Parties cannot be held liable if the non-execution or the delay in the execution of any of their obligations, as described herein, results from a case of force majeure, at the meaning of article 1218 of the Civil Code. ARTICLE 15 - Applicable law - Language These General Terms and Conditions of Sale and the resulting operations are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute. ARTICLE 16 - Disputes All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between the Seller and the Customer will be submitted to the competent courts under the conditions of common law. The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (C. consom. art. L 612-1) or with existing sectoral mediation bodies. , and whose references appear on the website “www.osedose.fr” or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute. ARTICLE 17 - Pre-contractual information - Customer acceptance The Customer acknowledges having been informed by the Seller in a readable and understandable manner, by means of the provision of these General Conditions of Sale, prior to his immediate purchase or the placing of the order. and in accordance with the provisions of Article L 221-5 of the Consumer Code: - on the essential characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity allowing it to acquire the Products with full knowledge of the facts , in particular with regard to their conditions of use. The photographs and graphics presented are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its properties and essential particularities - on the price of the Products and the application of a personalized price on the basis of automated decision-making and ancillary costs or, in the absence of payment of a price, on any advantage procured instead of or in addition to it; - in the absence of immediate execution of the sale, on the delivery times of the Products ordered; - on the identity of the Seller and all of his contact details; - on the existence and the methods of implementation of the guarantees (legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and, if necessary, on the after-sales service; - on the possibility of having recourse to a consumer mediator, under the conditions provided for in the Consumer Code - on the right of withdrawal (existence, conditions, deadline, procedures for exercising this right and standard withdrawal form), the terms of termination and other important contractual conditions and, where applicable, the costs of the use of the technique of distance communication, the existence of codes of good conduct and sureties and financial guarantees; - on the means of payment accepted. The fact for a Customer to order on the website "www.osedose.fr" implies full and complete acceptance and acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable against the Seller. APPENDIX 1 - Withdrawal form This form must be completed and returned only if the Customer wishes to withdraw from the order placed on "www.osedose.fr" except exclusions or limits to the exercise of the right of withdrawal according to the General Conditions of Sale applicable. For the attention of “Naimath ADJIBI” ”39A Avenue des Genottes” ”95800 CERGY” ”[email protected]” I hereby notify the withdrawal of the contract relating to the order of products below: - Ordered on .. ..... / Received on ......... - Order number: ........................... ................................ - Client name : ............. .................................................. ............ - Customer address: .................................. ........................... Client's signature (only in case of notification of this form on paper): Date: ..................................