Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Returns and Exchanges Policy:

Return or Exchange Eligibility:

Buyers can return or exchange eligible items purchased from Ruhyana Store.
No returns are possible on personalized items unless the wrong product is sent or in the case of wear and tear.

Return Timeframe:

Buyers must initiate the return process within 14 days of the item's delivery date.
Return Postage Costs:

Buyers are responsible for the cost of return postage unless otherwise agreed upon with Ruhyana Store.
Condition of Returned Items:

Buyers are responsible for ensuring that returned items are in their original condition.
The buyer is responsible for any loss in value of the item if it is not returned in its original condition, as agreed upon with Ruhyana Store.

Exceptions to Returns:

No returns are possible on personalized items unless the wrong product is sent.
No returns are accepted for worn items, except in the case where the wrong product is sent.

Return Process:

Contact Ruhyana Store:

To initiate a return or exchange, buyers must contact Ruhyana Store within the specified timeframe.

Return Authorization:

Ruhyana Store will provide instructions and authorization for the return or exchange.
Packaging:

Items must be securely packaged to prevent damage during return transit.
Return Shipment:

Buyers must ship the item back within the agreed-upon timeframe and cover the postage costs.
Inspection and Refund/Exchange:

Upon receiving the returned item, Ruhyana Store will inspect it to ensure it meets the return criteria.
If the item is in acceptable condition, Ruhyana Store will process the refund or exchange as applicable.
Contact Information:

For any questions or concerns regarding returns and exchanges, please contact Ruhyana Store

Note: These terms and conditions are subject to change, and buyers are encouraged to review them periodically for any updates.

By making a purchase from Ruhyana Store, the buyer agrees to adhere to these terms and conditions.