Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at $63.

Refunds and Exchanges

• No exchanges or refunds.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

PREAMBLE We are pleased to welcome you to the SENTAAR cosmetics brand website, www.sentaar.fr (hereinafter referred to as “the Site”). These general conditions are also applicable on all Marketplaces where we are present. The Site and its operator, the company SENTAAR, are hereinafter referred to as “SENTAAR”. For the purposes of these General Conditions of Sale, the Buyer and SENTAAR are individually or collectively referred to as “the Party” or “the Parties”. ARTICLE 1 - PURPOSE The purpose of these General Terms and Conditions of Sale (hereinafter "GTC") is, on the one hand, to inform any possible Purchaser of the terms and conditions under which SENTAAR sells and delivers the products. products ordered and, on the other hand, to define the rights and obligations of the Parties in the context of the sale of products by SENTAAR to the consumer (hereinafter and hereinafter "the Buyer"). They apply, without restriction or reservation, to all sales of products offered by SENTAAR on its Site. Consequently, the fact that the Purchaser orders a product offered for sale on the SENTAAR Website implies full and complete acceptance of these General Conditions of Sale, which the Purchaser acknowledges having read prior to his Order. SENTAAR reserves the right to modify these General Conditions of Sale at any time. However, the General Conditions of Sale applicable to the Order are those accepted by the Buyer at the time of placing the Order. These General Conditions of Sale (hereinafter "GTC" or "General Conditions of Sale") complete the general conditions of use of the www.sentaar.fr Site, available at any time in the various sections of the Site and applicable to the Buyer. ARTICLE 2 - COMPANY IDENTITY Name: SENTAAR Address: Mermoz Pyrotechnie Cité Urbanisme NINEA: 006696449 RCCM: SNDKR2018A3473 ARTICLE 3 - FORMATION OF CONTRACT AND ORDERS 3.1. Prices The sale prices of products online on the SENTAAR website, indicated in euros, CFA francs or dollars, are those in force at the time of placing the Order by the Purchaser. The selling prices of the products can be modified by SENTAAR at any time. This modification will be notified to the Purchaser before any Order. The prices are applicable in the context of distance selling. These prices do not include shipping costs, invoiced in addition to the price of the products purchased. The shipping costs will be indicated before the registration of the Order by the Purchaser. The different shipping methods are provided below in the GTC and may be modified at any time by SENTAAR. SENTAAR therefore advises all Purchasers to regularly consult the GTCs appearing on the Website. The prices include the value added tax (VAT) applicable on the day of the Order. Any change in the applicable VAT rate will automatically be reflected in the price of products sold by SENTAAR on its Website. 3.2. Product characteristics The Purchaser can select one or more products among the different categories offered on the SENTAAR Website. SENTAAR may modify the assortment of products offered for sale on its Website at any time, depending in particular on the constraints related to its supply and management of collections, without prejudice to Orders placed by the Purchaser. The Buyer may, prior to his Order, take note, on the SENTAAR Website, of the essential characteristics of the product (s) he wishes to order. SENTAAR cannot be held liable in the event of non-compliance with the legislation of the country in which the product will be delivered. It is the Buyer's responsibility to check with the local authorities of the country of delivery of the products the possibilities of importing or using the products and services he intends to order. SENTAAR cannot guarantee that the information entered on the packaging of the products is translated into all the languages of the European Union. However, this information is available at least in French. For any question relating to the products and their use, any additional question or request for advice, the Purchaser can contact SENTAAR Customer Service by e-mail at [email protected] or by CHAT, during the opening hours of the service indicated. in the Contact us section of the SENTAAR website. 3.3 Availability The offers presented by SENTAAR are valid as long as they are announced on the Site and within the limits of available stocks. In any event, and in the event of total or partial unavailability of products after placing the Order, the Purchaser will be informed by email as soon as possible of the unavailability of the product and of the total cancellation or partial order. In the event of total cancellation of the Order: - The Buyer's Order will be automatically canceled and his bank account will not be debited. - SENTAAR Customer Service will contact the Purchaser to inform him of the cancellation of his Order and offer to renew his Order, with the exception of the unavailable product. In the event of partial cancellation of the order: - The Buyer's Order will be validated and his bank account will be debited for the entire Order, - The Buyer will be delivered of the available products, - The Buyer will be reimbursed from price of the ordered product not available as soon as possible by SENTAAR's bank. 3.4. Order Any Order implies acceptance of these General Conditions of Sale, and of the Legal Notices, without prejudice to specific contractual conditions concluded between the Parties. The Purchaser has the possibility to check the details of his draft Order and to correct any errors. From the moment the Purchaser confirms his order by clicking on the “Confirm your payment” icon (hereinafter and hereinafter “the Order”), he is considered to have knowingly accepted the content and the conditions of the Order in question and in particular these General Conditions of Sale, the prices, volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Buyer. Once this step has been validated, the Buyer will no longer be able to cancel his Order. Upon receipt of the Order, he may exercise his right of withdrawal under the conditions provided for in Article 6 of these General Conditions of Sale. The sale will be final at the time of the Order by the Buyer. This Order will be confirmed by SENTAAR by sending an email to the Buyer (the “Order confirmation email”). In addition, SENTAAR reserves the right to suspend or cancel any execution of an Order and / or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum that may be due by the Purchaser, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the SENTAAR Website, including on the occasion of previous Orders. A second email will be sent to the Purchaser when their Order is dispatched. SENTAAR recommends that the Purchaser keep these two e-mails on paper or computer. The Purchaser is informed that the two e-mails will be sent to the e-mail address entered by the Purchaser at the time of his registration at the time of his identification, prior to placing the Order. Thus, in the event of an error entering the e-mail address concerned, or of non-receipt of the Order confirmation e-mail message, SENTAAR cannot be held liable. In this case, the sale will be considered final, except in cases of cancellation of the Order by SENTAAR, in particular for unavailability of products. The Buyer may nevertheless exercise his right of withdrawal under the conditions provided for in Article 6 of these General Conditions of Sale. ARTICLE 4 - PAYMENT 4.1. Means of payment The Purchaser guarantees to SENTAAR that he has the necessary authorizations to use the method of payment he has chosen for his Order, when registering the Order. 4.2. Means of payment Payment must be made when ordering online by the Purchaser. All Orders are payable in euros, all taxes and mandatory contributions included. Any bank charges remain the responsibility of the Purchaser (including in the case of a refund). Penalties of an amount equal to the legal interest rate may, at SENTAAR's discretion, be automatically applied to the unpaid amounts at the end of a period of ten days following the date of the Order or upon notification of the bank payment rejection. In addition, SENTAAR reserves the right to suspend or cancel any execution of an Order and / or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum that may be due by the Purchaser, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the SENTAAR Website, including on the occasion of previous Orders. 4.3. Security in payment transactions In addition, SENTAAR reserves the right to request a photocopy of the Buyer's identity card and / or, where applicable, of the bank card (front only) for any payment by bank card and / or any information relating to the identity of the Purchaser. The Purchaser has the right to access, rectify and delete personal data concerning him processed by SENTAAR, under the conditions provided for in article 2.3 of the General Conditions of Use. As part of the fight against fraud on the Internet, information relating to the Buyer's Order may be transmitted to any third party authorized by law or designated by SENTAAR for the sole purpose of verifying the identity of the Buyer, the validity of the Order, the payment method used and the delivery envisaged. SENTAAR to adapt to its customers uses secure payment tools: Paypal, Stripe and Paydunya (only for Senegal). The security of the payment is based on the authentication of the Buyer, and on the confidentiality of all the data. To ensure this security, Paypal uses proven techniques of cryptography and respects the various banking regulations. ARTICLE 5 - DELIVERY 5.1. General rules The products ordered by the Purchaser in accordance with these GTC will be delivered to the address indicated by the Purchaser as the delivery address on the Order concerned (“delivery address”). Only orders to be delivered in the following countries can be honored: - Senegal - International Purchase invoices are sent by email to the email address indicated by the Purchaser when registering on the SENTAAR website. 5.2. Characteristics of the delivery methods of the sentaar.fr Site 5.2.1. Delivery methods for Senegal and internationally The package containing the products ordered and paid for is placed in the letterbox at the Delivery Address. In the event that the letterbox is of insufficient size, the package is delivered to the home and delivered either to the Buyer or to the recipient of the Order, or, at the carrier's discretion, to another person, in particular any attached person. at his service, staying with him, specially mandated, provided with a power of attorney or to an identified third party. When the package could not be delivered for the reasons mentioned above (insufficient size of the mailbox and / or absence of the recipient), the Buyer or the recipient of the Order receives a transit advice note, allowing him to collect the parcel to the place indicated in the calling card, generally for a period of 14 days. After this period, the package is returned to the sender. In this case, the Buyer will be reimbursed for the amount of the Order, delivery costs deducted, by any means, at the choice of SENTAAR. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of the carrier as proof. 5.2.2. Delivery methods for the other countries mentioned in article 5.1 Note that SENTAAR reserves the right to change international carrier if it deems it necessary. It is understood that this choice of SENTAAR will be of no consequence for the Purchaser. The terms of delivery by local postal services differ from country to country. In general, on delivery, a distribution slip or an acknowledgment of receipt must be signed by the Purchaser or the recipient of the Order. This acknowledgment of receipt constitutes proof of delivery by SENTAAR, and of receipt by the Purchaser or the recipient of the Order, of the products ordered. When the package could not be delivered in the absence of the Buyer or the recipient of the Order, the Buyer or the recipient of the Order generally receives a transit advice note, allowing him to collect the package at the place indicated in the transit advice note, for a period of 10 to 21 days. However, delivery terms varying from one country to another, the Buyer is invited to regularly consult the tracking of his package, via the link in the email informing the Buyer of the shipment of his Order, to obtain information relating to the delivery of his Order. In the event that the package is not collected within 10 to 21 working days from receipt of the transit advice note (or failing the first delivery attempt by the local postal service), the package will be returned. to SENTAAR and the Buyer reimbursed, by any means chosen by SENTAAR, for the amount of his Order, delivery costs deducted. No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of the local postal service as proof. 5.3. Procedures that must be followed when the package is damaged Do not open the package. Warning: opening the package excludes any recourse against the carrier and SENTAAR. Establish a "report of spoliation" with the carrier, or a report of an anomaly (the name varies depending on the country) Report the anomaly to SENTAAR Customer Service: - by email using the form provided in the Contact us section , - by CHAT directly on the site The notification of incidents and the formulation of reservations must be made within 3 working days. 5.4. Procedure that must be followed in the event of a missing or damaged product The Buyer or the recipient of the Order must report the absence or deterioration of the product to SENTAAR Customer Service: - by email using the form provided in the Contact section. - us, - by CHAT directly on the site SENTAAR Customer Service may request any information relating to the identity of the Purchaser or recipient of the Order and carry out any useful verification on this occasion. 5.5. Delivery deadlines The delivery deadlines begin to run as soon as the Order confirmation email is sent. If these deadlines are exceeded exceeding 10 working days and not due to a case of force majeure, the Buyer will have the possibility, within a maximum period of sixty working days from the exceeding of the maximum period indicated for the delivery of the products. , to cancel his Order: - by email using the form provided in the Contact us section, - by CHAT directly on the site In the event that this investigation, the result of which will be valid concerning the dispute concerned, would reveal a fault exclusively attributable to SENTAAR or the carrier, SENTAAR will reimburse all sums paid by the Buyer and collected by SENTAAR under the Order in question, provided that the entire Order is returned by the Buyer at SENTAAR. The refund will be made as soon as possible and at the latest within fourteen days of the date on which the Buyer has exercised his right to obtain the cancellation of his Order. Otherwise, if the Order is not returned in full or if the investigation does not reveal any fault exclusively attributable to SENTAAR or to the carrier, the Buyer shall not be able to claim reimbursement of the sums paid by him, nor to a new delivery of the products ordered, unless he demonstrates, by any means, that he is not responsible. ARTICLE 6 - WITHDRAWAL RIGHTS AND PERIODS 6.1. Period of exercise of the right of withdrawal The Buyer has a period of 14 (fourteen) clear days from the day of receipt of the package containing the products ordered, to exercise his legal right of withdrawal. However, concerned with ensuring the satisfaction of its Buyers and Order recipients, SENTAAR accepts returns by post for one (1) month from the date of receipt of the Order. 6.2. Consequences of the exercise of the right of withdrawal The Purchaser exercising his right of withdrawal under the conditions provided for in this article in terms of time and methods of returning the products may obtain a refund corresponding to the amount of the returned products. 6.3. Return costs Return costs will remain the responsibility of the Purchaser except in the event of non-conformity of the products delivered with respect to the Order (in this case these return costs will be borne by SENTAAR). 6.4. Procedures for exercising the right of withdrawal The right of withdrawal is exercised by the Purchaser or by the recipient of the Order by returning the products concerned by post (mail / parcel, etc.). The Buyer can only exercise his right of withdrawal on the condition that he has not opened, used or even tried the products. Returned products will therefore only be accepted intact and in their original packaging. The products must be accompanied by the Order number. Returns of products returned after the one-month withdrawal period will not be accepted. The Buyer or the recipient of the Order who wishes to exercise his right of withdrawal by returning a product by mail / parcel must send the parcel or mail to the following address: SENTAAR Returns department Mermoz Pyrotechnie Cité Urbanisme Dakar SENEGAL SENTAAR does not accept not parcels or couriers sent postage due. ARTICLE 7 - RESERVATION OF OWNERSHIP SENTAAR retains full and entire ownership of the products sold until full payment has been received, in principal, costs, taxes and compulsory contributions included. ARTICLE 8 - INTELLECTUAL PROPERTY The SENTAAR brand, as well as all figurative and non-figurative marks and all illustrations, images and logos and any content appearing on the Site (including but not limited to these General Conditions of Sale) are and will remain the exclusive property of SENTAAR or of the holder of the intellectual property rights concerned. Any total or partial reproduction, modification or use of these brands, illustrations, images and logos, or any other content of the Site for any reason and on any medium whatsoever, without the express, prior written consent of SENTAAR or the rights holder intellectual property concerned is strictly prohibited. The same applies to all copyrights, designs and models, patents appearing and / or used on the Site. ARTICLE 9 - SIGNATURE AND PROOF SENTAAR works to protect the personal information of its customers by ensuring a high level of security, but the Buyer also has a role to play in the protection of his personal data. In particular, the Buyer must maintain the security of his online transactions, for example by not communicating his username (Buyer's e-mail address) and / or his password to anyone and by regularly changing his password. As such, SENTAAR cannot be responsible for the disclosure of information concerning the Buyer to any individual who has used his identifier (Buyer's email address) and / or his password. As such, the use of the identifier (Buyer's e-mail address) and / or the Buyer's password will constitute proof of his identity, and due date, upon validation of the Order, of the sums corresponding. SENTAAR can in no way be held responsible for the fraudulent use of this information. The supply of the bank card number and the final validation of the Order will constitute proof of the acceptance of the said Order and will be worth due to the sums incurred by the seizure of the products appearing on the Order. The computerized registers, kept in the computer systems of SENTAAR and its partners will be considered as proof of communications, Orders and payments between the Parties. ARTICLE 10 - RESPONSIBILITY 10.1. Capacity The Purchaser, prior to his Order, declares to have full legal capacity, allowing him to commit to these General Conditions of Sale. SENTAAR can under no circumstances be required to verify the legal capacity of its visitors and Buyers. Consequently, if a person who does not have the legal capacity orders articles on the SENTAAR Website, his legal representatives (parents, guardians, in particular) will assume full responsibility for this Order and should in particular honor the price thereof. 10.2. Limitation of liability The liability of SENTAAR under the obligations of these General Terms and Conditions of Sale cannot be engaged in the event that the non-performance of its obligations is attributable to the act of a third party even if it is foreseeable, to the fault of the Purchaser, or upon the occurrence of an event of force majeure as defined by the French courts or any other event which was not reasonably under the exclusive control of SENTAAR. The information accessible on the Website is provided "AS IS" without warranty of any kind, whether implicit or explicit, in particular concerning the integrity, accuracy, timeliness, non-infringement, availability. , the reliability or completeness of the information, products, accessories or services appearing on the SENTAAR Website or their suitability for the use that the Purchaser intends to make of it. SENTAAR cannot be held responsible with regard to items sold on its Website, in particular in the event of non-compliance with their instructions for use. SENTAAR cannot be held liable for any damage caused to the Purchaser or to a third party resulting from such improper use. SENTAAR DISCLAIMS ANY RESPONSIBILITY FOR ANY DIRECT OR CONSEQUENTIAL DAMAGES, WHETHER FORESEEABLE OR NOT, CAUSED IN THE USE OF THE WEBSITE. IN THE HYPOTHESIS THAT SENTAAR'S LIABILITY IS ESTABLISHED AND RETAINED DUE TO DAMAGE SUFFERED BY THE PURCHASER AND EXCLUSIVELY ATTRIBUTABLE TO THE PLACING OF AN ORDER, THIS IS LIMITED TO THE AMOUNT OF THE ORDER PAID BY THE PURCHASER AT SENTAAR. Any complaint filed by a user, including any Purchaser, against SENTAAR must be made within 6 months of the occurrence of the event, which is the subject of the complaint. Hypertext links can refer to websites other than the present one. SENTAAR disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force. ARTICLE 11 - PERSONAL DATA SENTAAR collects personal data from the Purchaser as well as, where applicable, that of the recipient of the Order. The Buyer is informed that this automated processing of information, in particular the management of users' e-mail addresses. The customer has the right to access, modify, rectify and delete personal data concerning him. Encryption and data backup Our website is secured via the HTTPS protocol. This means that no data sent to our site passes without being encrypted. Your personal information is then stored on a secure server. We do not record your bank details on our website. To proceed with the payment, you are redirected to the Paypal and Paydunya sites. Data is also encrypted on these sites. Use of data The personal data that you provide us are only used to proceed with the shipment of your order. However, it is possible that we contact you by email or phone but only as part of the delivery of your package. We do not record telephone conversations. We will never share your personal data with third parties. By placing an order on our site, you nevertheless agree that your information (name / address / telephone / email) will be entered on the site of the carrier you have chosen in order to allow the shipment of your package. Data deletion At any time, you can request to delete all of your personal data by contacting us via our contact form or by phone. Beyond 3 years without an order made on our site, your data will be automatically deleted, and the subscription to our newsletter, if you were subscribed to it, will be interrupted. In the event of the collection of personal data relating to a minor, parental authority has the capacity to oppose their retention and / or transmission to third parties. ARTICLE 12 - MODIFICATIONS SENTAAR reserves the right to modify and update the General Conditions of Sale without notice. To be informed of these possible modifications, SENTAAR advises the Purchaser, and in general all users, to re-read the Terms and Conditions and the Legal Notices of the Site regularly. The Order will be subject to the GTC in force at the time of the Order. ARTICLE 13 - GENERAL 13.1. Partial invalidity If one or more stipulations of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and reach. 13.2. Non-waiver The fact that one of the Parties does not invoke with the other Party a breach of any of the obligations referred to in these T & Cs cannot be interpreted for the future as a waiver. to the obligation in question. 13.3. Applicable law and competent jurisdiction Sales of products by SENTAAR are subject to Senegalese law regardless of the Buyer's country of residence and the place where the Order is placed. ANY DISPUTE RELATING TO THE EXISTENCE, INTERPRETATION, PERFORMANCE OR BREACH OF THE CONTRACT CONCLUDED BETWEEN SENTAAR AND THE PURCHASER, EVEN IN CASE OF PLURALITY OF DEFENDANTS, WILL, Failing a friendly agreement, be under the exclusive jurisdiction of the SENEGAL COURTS COMPETENT IN APPLICATION OF THE RULES ESTABLISHED BY THE SENEGAL CIVIL PROCEDURE CODE. 13.4. Duration The GTCS apply throughout the duration of the online publication of the products offered by SENTAAR until the end of the contractual and legal warranty periods. In any case, the "Liability" clause will survive the termination of the GTC. For any information, you can contact Customer Service - by email using the form provided in the Contact us section, - by phone at 78 158 94 11 (price of a local call from Senegal), or at +221 78 158 94 11 from abroad, during the opening hours of the service indicated in the Contact us section of the SENTAAR website.