Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

Article 1: Preamble The present conditions of sale are concluded, on the one hand, by the mark TĀWALÍ denominated "the seller" and, on the other hand, by any natural or legal person wishing to make a purchase via the website of the seller , hereinafter referred to as "the buyer". Article 2: Purpose These conditions of sale are intended to define the contractual relationship between the seller and the buyer as well as the conditions applicable to any purchase made through the seller's site, whether the buyer is professional or consumer. The acquisition of a property through the present site implies an unreserved acceptance by the buyer of these terms of sale. These conditions of sale shall prevail over any other general or special conditions not expressly approved by the seller. The seller reserves the right to modify his conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer. Article 3: Characteristics of the goods The offered products are those which appear in the catalog published on this site. The photographs of the catalog are the most faithful possible but may not ensure a perfect similarity with the product offered. These products are offered within the limits of available stocks. If, despite his efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers him the opportunity to choose between wait or cancel without charge the order of unavailable items. Available items will be delivered normally. Article 4: Prices The prices of the products displayed on the site are indicated in euros including taxes. The seller reserves the right to change prices at any time. Nevertheless, the prices applicable to the order are those in force at the time of the confirmation thereof. The prices quoted do not include the costs of order processing, transport and delivery provided that they take place in the geographical areas specified below. Article 5: Geographical zones The online sale of the products presented is open to all. But fixed preferential rate delivery is offered to buyers residing in Belgium, France, Germany, Grand Duchy of Luxembourg or the Netherlands. Article 6: Orders The buyer who wishes to buy a product must: - fill in the identification form on which he will indicate all the details requested or give his customer number if he has one; - complete the online order form giving all the references of the selected products or services; - validate your order after having checked it; - make the payment in the prescribed conditions; - confirm your order and payment. The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and waiver of its own conditions of purchase or other conditions. All data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be worth signing and acceptance of transactions. The seller will communicate by e-mail confirmation of the recorded order. Article 7: Right of cancellation In accordance with the law, the consumer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery. the product or the conclusion of the service contract. This right of cancellation does not belong to the professional buyer. Within this period, the consumer must notify his intention to resign by e-mail and return, at his expense and risk, the product delivered. Products must be returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the invoice / original delivery note. Products returned must not have been unpacked, unsealed, used in any way. Goods that are incomplete, damaged, damaged or soiled by the customer will not be taken back. Within 30 days, after acceptance of the return of the goods, the seller agrees to refund the possible payment, with the exception of shipping costs. Unless otherwise agreed, the consumer may not exercise the right of withdrawal for contracts for the supply of products made to the consumer's specifications or clearly personalized or which, because of their nature, can not be re-dispatched or are likely to deteriorate or deteriorate. expire quickly. Article 8: Methods of payment Payment is by credit card, Visa or Mastercard. The ordered items remain our exclusive property until full payment of the order by the buyer. Article 9: Deliveries Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. The goods are transported at the risk of the seller until the delivery of the goods to the delivery address specified by the buyer. From this moment, the buyer assumes the risks alone. Delivery times are only indicative; if they exceed thirty days from the order, the contract of sale may be terminated and the buyer refunded. Article 10: Warranty With regard to consumers, the seller guarantees the products he sells in accordance with the law of 1 September 2004 on the protection of consumers in case of sale of consumer goods (Articles 1649 bis to 1649 octies of the Civil Code). In case of nonconformity of a product sold found within 2 months of the delivery of the goods, the consumer must notify the seller as soon as possible in a precise manner by registered letter or electronic mail. This warranty only covers existing defects of conformity at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, falling or shock, negligence and wear, are not covered by the warranty. Similarly, repairs performed by technicians not approved by the supplier, will result in the cancellation of the warranty. The invoice or the delivery note acts as a guarantee and must be kept by the consumer and produced in original. If the product is used for non-private purposes, the limited warranty terms of the manufacturer / supplier are in effect. Article 11: Liability The seller, in the process of selling online, is held only by an obligation of means. The data included on this site are also given in good faith. Article 12: Intellectual Property All elements of the seller's site are and remain the intellectual property and exclusive of it. Nobody is allowed to reproduce, exploit, repost, or use for any purpose whatsoever, even partially, elements of the site Any simple link or hypertext is strictly prohibited without the prior express written agreement of the seller. Article 13: Personal data All personal data necessary for the processing of an order are kept by the seller and the site in respect of the privacy of the buyer The user also authorizes the seller to use these data to establish statistics to improve the site, the goods and the service it offers. This information may also be used to allow the dissemination, by any means of communication, of information relating to the commercial activities of the seller to his customers. The seller finally keeps personal data to facilitate subsequent orders. The seller agrees for the rest not to disclose the information he has to another company or another company. The data kept by the seller can be requested at any time and corrected on request. Article 14: Proof The parties accept, within the framework of their relations, the electronic means of proof (examples: intra mail, email, computer backups, ...). Article 15: Dispute Resolution See Afrikrea and PayPal (if means used for secure payment)