Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• No exchanges or refunds.
• Return shipping fees offered.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

BACKGROUND: These terms and conditions are the standard terms and conditions for the sale of goods by Unveiling Pearls, a limited liability company registered in England under number 10261358. 1. Definitions and interpretation 1.1 In these terms and conditions, unless the context otherwise indicates, the The following expressions have the following meanings: "Business day" means any day other than a Saturday, Sunday or a holiday; "Calendar day" means any day of the year; "Business Unit" means a delivery of Goods the nature and / or value of which would be significantly altered if they were divided; “Contract” means the contract for the purchase and sale of Goods, as explained in Clause 3; "Goods" means the goods which we must supply to you as specified in your order (and confirmed in our order confirmation); "Month" means a calendar month; "Price" means the price to be paid for the Goods; “Special Price” means a special offer price payable for Goods which we may offer from time to time; “Order” means your order for the Goods. “Order Confirmation” means Our acceptance and confirmation of your Order as described in Clause 3; “We / Our / Our” means Unveiling Pearls, a limited liability company registered in England under number 10261358. 1.2 Every reference in these Terms and Conditions to “writing” and any similar expression includes electronic communications, whether are sent by e-mail or other means. 2. The contract 2.1 These general conditions govern the sale of goods by us and will form the basis of the contract between us and you. Before placing your order, please make sure that you have read these terms and conditions carefully. If you are unsure of any part of these Terms and Conditions, please ask us for clarification. 2.2 Your order constitutes a contractual offer which we may, at our discretion, accept. 2.3 A legally binding contract between us and you will be created upon our acceptance of your order, indicated by our order confirmation. Order confirmations will be provided by e-mail. 2.4 We will ensure that the following information is communicated to you or made available to you before the formation of the Contract between Us and you, unless this information is already apparent in the context of the transaction: 2.4.1 The main characteristics of the Goods ; 2.4.2 The total price of the goods, including taxes or, if the nature of the goods is such that the price cannot be calculated in advance, the manner in which it will be calculated; 2.4.3 Where applicable, any additional delivery charges or, where such charges cannot be calculated in advance, how they will be calculated; 2.4.4 Where applicable, the terms of payment, delivery and the deadline at which We undertake to deliver the Goods; 3. Description and specification of the goods 3.1 We have made all reasonable efforts to ensure that the goods conform to the illustrations, photographs and descriptions provided on our website. However, we cannot guarantee that all descriptions, illustrations and / or photographs will be accurate due to differences in color reproduction of electronic screens. 3.2 If we discover or become aware of typographical, administrative or accidental errors or omissions on our website, we will make all reasonable efforts to correct such errors or omissions as soon as is reasonably possible. If, as a result of such an error or omission, you have received the wrong goods, you may return these goods to us as provided in clause 8. If, as a result of such error or omission, you have overpaid Dear, We will refund you the excess paid for the goods. 3.3 We reserve the right to make changes in the specification of goods which may be necessary to comply with any applicable safety or other legal or regulatory requirements without notice. 4. Orders 4.1 All orders for goods that you place will be subject to these terms and conditions. 4.2 You can change your order at any time before we dispatch the goods by contacting us. 4.3 If your order is changed, we will notify you of any price change in writing. 4.4 You can cancel your order at any time before we dispatch the goods by contacting us. If you have already paid for the goods in accordance with clause 6, the payment will be refunded to you within 14 working days. 4.5 We may cancel your Order at any time before We dispatch the Goods in the following circumstances: 4.5.1 The Goods are no longer in stock and We are unable to restock (if, for example, the Goods are interrupted) ; or 4.5.2 An event beyond our control continues for more than 2 weeks (please see clause 10 for events beyond our control). 4.6 If we cancel your order under sub-clause 4.5 and you have already paid for the goods under clause 6, the payment will be refunded to you within 4 weeks. If we cancel your order, the cancellation will be confirmed by us in writing. 5. Price and payment 5.1 The price of the goods will be that indicated on our website in force at the time of your order. If the price shown in your order differs from our current price, we will notify you upon receipt of your order. 5.2 Our prices may change at any time but these changes will not affect orders which we have already accepted. 5.3 We have made all reasonable efforts to ensure that our prices, as stated on our website, are correct. The prices will be checked during the processing of your order. If the actual price of the goods is lower than that stated in your order, you will be charged the lower price. If the actual price of the goods is higher than the price stated in your order, we will ask you how you want to proceed. 5.4 All prices include VAT. If the VAT rate changes between the date of your Order and the date of your payment, We will adjust the VAT rate you have to pay. VAT changes will not affect prices for which we have already received full payment from you. 5.5 Our prices exclude delivery costs. Delivery charges will be added to the final sum due. 5.6 All payments for the goods must be made in advance before we can ship the goods to you. 5.7 We accept the following payment methods: 5.7.1 List payment 5.8 Credit and / or debit cards will be charged as soon as you place your order online. 6. Delivery 6.1 Please note that delivery is currently only possible in the UK. 6.2 When we provide you with an order confirmation, we will provide you with an estimated delivery date. Please note that estimated delivery dates may vary depending on the availability of goods, your location and circumstances beyond our control. Unless otherwise agreed, the Goods will be delivered without undue delay and in any event no later than 30 calendar days after the date on which the contract is formed. 6.3 Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or a person identified by you) have physically taken possession of the Goods. 7. Defective, damaged or incorrect goods 7.1 By law, we are required to supply goods of satisfactory quality, suitable for the intended use, as described at the time of purchase, in accordance with the pre-contractual information provided by us, and which correspond to samples or models that you have seen or reviewed (unless We have notified you of differences). If digital content is included in the goods, that digital content must also comply. If any goods which you have purchased are not in conformity and, for example, have defects or are damaged when you receive them, or if you receive incorrect goods, please contact us as soon as reasonably possible to inform us of the fault, damage or error, and to arrange for a refund, repair or replacement. 7.2 From the day you receive the goods (and ownership of them), you have the right to refuse the goods within 30 calendar days and to receive a full refund if they do not comply as stated herein. -above. Alternatively, you can request a repair of the goods or a replacement. We will bear all associated costs and perform the repair or replacement within a reasonable time and without significant inconvenience to you. In certain circumstances, where repair or replacement is impossible or disproportionate, we may instead offer you a full refund. If you request a repair or replacement during the 30 calendar day rejection period, that period will be suspended while we perform the repair or replacement and will resume on the day you receive the replacement or repaired goods. If less than 7 calendar days remain outside the initial period, it will be extended to 7 calendar days. If, after a repair or replacement, the goods are still not in conformity (or if we cannot do it as described above, or if we have not acted within a reasonable time or without major inconvenience to you), you may have the right to keep the Goods at a reduced price, or to refuse them in exchange for a refund. If you exercise the final right to reject the goods more than six months after you receive the goods (and ownership of them), we may reduce any refunds to reflect your use of the goods. 7.3 Please note that you will not be eligible to claim under this Clause 8 if We have notified you of any defect, damage or other problem with the Goods prior to your purchase; if you have purchased the Goods for an improper purpose which is neither obvious nor known to Us and the problem arises from your use of the Goods for that purpose; or if the problem is the result of normal wear and tear, misuse, or intentional or reckless damage. Please also note that you cannot return goods to us under this clause 8 just because you have changed your mind. Please refer to Clause 9 for more details on what to do if you change your mind. 7.4 To return goods to us for any reason under this clause 8, you may do so by post or other suitable delivery option. 7.5 Refunds (whether full or partial, including price reductions) under this clause 8 will be issued within 14 business days of the day We agree that you are entitled to the refund. 7.6 All refunds issued under this clause 8 will include all delivery charges you paid when you originally purchased the goods. 7.6 For more details on your rights and remedies as a consumer, please contact your Citizens Advice Bureau or the Trading Standards Office. 8 Return of goods if you change your mind 8. Return of goods if you change your mind 8.1 If you are not satisfied with the goods purchased from us, you have the right to return them in exchange for a refund or 'a replacement, subject to the provisions of this clause 8. This clause 8 does not apply to goods which do not comply with the contract and your legal rights. For such Goods, please refer to Clause 7. 8.2 If you wish to return Goods to us under this Clause 8, you must do so within 2 weeks of receipt of delivery, indicating to us why you wish to return the Goods to us. Merchandise. 8.3 All Goods must be returned to Us under this Clause 8 in their original condition, in their original unopened packaging, accompanied by proof of purchase. 8.4 You may return the Goods to Us by post or other suitable delivery service of your choice. You are solely responsible for the cost of returning the Goods under this Clause 8. 8.5 Refunds or replacements will be issued to you immediately if you return the Goods to us within 14 days of Our receipt of the Goods if you return the Goods to us by post or similar delivery service. 9. Our Liability 9.1 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these terms and conditions or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our default or negligence or if it is envisaged by you and us when entering into the contract. We will not be responsible for any unforeseeable loss or damage. 9.2 We supply goods only for domestic and private use. We make no warranty or representation that the goods are fit for industrial use of any kind (including resale). By placing your order, you agree not to use the goods for such purposes. We will not be liable to you for any loss of profit, loss of business, business interruption or any loss of business opportunity. 9.3 Nothing in these Terms and Conditions is intended to exclude or limit Your legal rights as a consumer. For more details on your legal rights, please refer to your local Citizens' Advice Office or Trade Standards Office. 10 Events Beyond Our Control (Force Majeure) 10.1 We will not be liable for any failure or delay in the performance of our obligations when such failure or delay results from any cause beyond our reasonable control. These causes include, but are not limited to: power outages, internet service provider outages, strikes, lockouts or other third party industrial action, riots and other civil unrest, fires, explosions, floods, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or any other natural disaster, or any other event beyond our reasonable control. 10.2 If an event described in this Clause 10 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions: 10.2.1 We will notify you as soon as reasonably possible; 10.2.2 Our obligations under these Terms and Conditions will be suspended and any time limits to which We are bound will be extended accordingly; 10.2.3 We will notify you when the event beyond our control is completed and provide you with details of new dates, times or availability of Goods, if applicable; 10.2.4 If the event beyond our control continues for more than 2 weeks, we will cancel the contract and notify you of the cancellation. Any refund due to you as a result of this cancellation will be paid to you as soon as reasonably possible; 10.2.5 If an event beyond our control occurs and you wish to cancel the contract, you may do so in accordance with your right to cancel under sub-clause 5.4 above. 11. Complaints and Feedback 11.1 We always welcome feedback from our customers and while we always make every reasonable effort to ensure that your experience as a customer of ours is positive, we nevertheless want to hear from you if you have any concerns. reasons for complaint. If you would like to complain about any aspect of your dealings with us, please contact us in one of the following ways by email, addressed to [email protected] 12. How we use your personal information (data protection) 12.1 Any personal information that we may use will be collected, processed and stored in accordance with the provisions of European Regulation 2016/679 of the General Data Protection Regulation (“GDPR”) and your rights under the GDPR. 13. Governing Law and Jurisdiction These terms are governed by and construed in accordance with the laws of England and Wales. You agree, like us, to submit to the non-exclusive jurisdiction of the English courts.