Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at €60.

Refunds and Exchanges

• Money back guaranteed 15 days after reception.
• Weared and personalized items will not be exchanged or refunded.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

For detailed information, please visit our website: https://fashion.yati-trend.com/en/help.html
1.1 Products displayed can only be ordered online through the Webshop by courier delivery. The prices displayed for products are exempt from VAT and do not include shipping charges. No extra packaging costs will be charged.

1.2 In our webshop you can purchase women's, men's clothes and jewelery. All products are labeled with product name, photo, description, dimensions, composition, washing suggestions and price, that are free of VAT. With all our efforts we strive to present the true colors of our clothes in the best way possible. However, the color of the dress that appears on the screen may vary depending on the quality of the computer monitor. In this sense, we cannot guarantee that the colors displayed on the monitor accurately reflect reality.

1.3 Promotional offers, discounts and other discounts are valid until the stated date or stock. Likewise, we will make every effort to ensure that the information on our website is complete, true and accurate. If there is an error in any information, the operator of Yati-Trend will take immediate action to correct the error.
If the operator shows a defective price next to the product, despite the diligence expected from it, and the price of the product differs from its generally accepted price, the operator is not obliged to provide the product at the wrong price, but is obliged to offer the buyer the real price possibility of buying at a price. If the buyer does not wish to make use of this option, he has the right to unilaterally withdraw from the contract.
Detailed shipping rates are included in these terms and conditions under the Terms of Delivery menu.

Orders are processed on working days from 9am to 9pm. There is also the possibility to place an order outside of the time specified for processing the order, but if it is done after the working time expires, the order will only be processed on the next business day. The general fulfilment deadline is –counting back from the date of confirmation - 2-5 business days depending on the method of payment and products in stock (this period may be extended during promotional period or holidays). If the product is out of stock, it may take 1-2 weeks, depending on the place of purchase. Our company is not responsible for any technical changes to the ordered product due to prior notice to the supplier or for reasons beyond its control.

7.1. According to the directive 2011/83/ EU of the European Parliament and Commission, further about rules of contracts between customers and enterprises (Gov. Degree 45/2014) (II.26), the user can rescind 14 days from the date of delivery, can return the ordered product(s) and no grounds need to be alleged. If the consumer has a right of withdrawal, he must disclose this to the operator in a clear written statement (by registered mail or by e-mail).
Without this information users can exercise the cancellation right for 1 year.

7.2 The period for exercising the right of withdrawal shall expire 14 days after the day on which the Product is taken over by the Consumer or a third party other than the carrier. If the consumer exercises his right of withdrawal, the operator shall, within 14 days of receipt of the relevant declaration, reimburse the consumer for the payments he has made, including the shipping charge. The service provider does not have to repay the obligation until the product is returned or until the consumer has not received a credible certificate of return of the product. In the event of a discrepancy between the two dates, the operator must take account of the earlier date.

7.3 For packages that are sent back within 14 days the send-back cost is on on Yati-Trend, unless the item purchased was on sale or bought with a coupon code. In this case the buyer is responsible for the send-back cost.

7.4 The operator may demand compensation from the consumer for material damage resulting from improper use. Therefore, pay particular attention to the proper use of the product, as the Consumer is liable for any damage resulting from its misuse.
After the package arrives at our company, a video camera will be used to extract the package and examine the returned product. This is necessary to avoid possible misunderstandings later (for example, the product returned was damaged or incomplete).

7.5 The consumer does not have the right of withdrawal:

for a product whose price depends on movements or fluctuations in the money market that cannot be managed by the enterprise.
in the case of a non-pre-fabricated product which has been specifically manufactured at the request of the consumer, according to his / her specific requirements
for a product where the consumer explicitly requests the operator for urgent repair or maintenance work
in the case of a sealed product which cannot be returned for health or hygiene reasons after it has been opened after delivery

7.6 Article 45/2014 on detailed rules for contracts between consumer and business. (II.26.) Government Decree is
available here
.

7.7 Directive 2011/83 / EU of the European Parliament and of the Council is