Shipping

Payment

• Credit card, Visa, Mastercard, Electron, Maestro, PayPal, ANKA wallet.
• 3 x payment starting at $70.

Refunds and Exchanges

• No exchanges or refunds.
• Return shipping fees are at your charge and not refunded.
• Refunds are made on your ANKA virtual wallet. You can use the credit to buy another product or transfer the amount to your bank account.

Sale Policy

General conditions These general conditions of sale apply to all orders placed on the following website: www.toucoulor.com Article n ° 1: Identification of the seller Status: SASU Company name: AS Design Commercial name: Toucoulor Paris Siret: 534 574 595 APE / NAF code: 1413Z Intra-community VAT: FR 02 534574595 Manager: Amy Lee Djouguari Headquarters: 13 impasse eliane de menerval n ° 40 77100 MEAUX Email: [email protected] Article n ° 2: Object and acceptance general conditions of sale These conditions of sale aim to define the contractual relations between the seller and the buyer and the conditions applicable to any purchase made through the Inès à Paris merchant site, whether the buyer is professional or consumer. The purchase of any product through this site implies unreserved acceptance by the purchaser of these conditions of sale. They are accessible at any time online and he acknowledges having read them when placing the order. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written. The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the time of the order by the buyer. Article n ° 3: Prices and products Inès à Paris reserves the right to modify the prices of its products at any time. The prices invoiced will be those in effect at the time of the order. All our prices are inclusive of VAT, excluding shipping costs. The shipping costs will be indicated to the buyer before the final validation of the order. The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and any taxes for countries of the European Union. This price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning. The photographs illustrating the products do not enter into the contractual field. If errors are introduced therein, the responsibility of AS DESIGN can in no case be engaged. If the product does not suit the customer, it may be subject to a return and a refund under the conditions set out in article 5 of these general conditions of sale. Article n ° 4: Order The automatic order recording systems are considered as proof of the nature, content and date of the order. The site will send an order confirmation will be sent to the purchaser at the email address which will have been communicated at the time of the order. The sale will only be concluded from the confirmation of the order which will be concluded upon receipt of payment. Inès à Paris reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information given by the buyer when ordering commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the inability to deliver the product. The buyer will then have to pay any additional costs incurred. Article n ° 5: Delivery After order confirmation, AS DESIGN (toucoulor) undertakes to deliver all orders placed by the buyer within a maximum period of 7 to 15 working days, to the address provided by the buyer. at the time of ordering. In the case of transport in a so-called cash on delivery system, the customer agrees to pay the carrier or his representative the full amount indicated during the order confirmation. In addition, for deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country of receipt of order. All orders placed on the TOUCOULOR site are intended for the personal use of customers, customers or product recipients. The buyers refrain from any partial or total resale of the products purchased on the TOUCOULOR site. Delivery will be made by post in colissimo followed or by chronopost depending on the customer's choice of transport in Metropolitan France. Delivery is made within the time slot agreed with the customer by direct delivery of the product to the announced recipient, or in the event of absence, to another person authorized by the customer. Any delays do not entitle the buyer to claim damages. The deliveries in the countries of the EEC are carried out by post in colissimo followed Europe or by Chronopost according to the choice of the customer, for the deliveries outside the EEC the deliveries are carried out by the international postal services or chronopost according to the choice of the customer. In the event of apparent defects, the buyer benefits from the right of return under the conditions provided for in this document. Are considered as force majeure releasing the seller from its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk and peril of the recipient. Always check your package on arrival. You have 48 hours to make any reservations with the carrier in the event of a missing item or damage. For reasons of availability, an order can be delivered in several times to the customer. The customer only pays for one delivery. If the customer wishes 2 places of delivery, he places 2 orders, with the delivery costs linked for each order. Article n ° 6: Withdrawal From the reception of the articles, you have 7 days to return the parcel to us and use your right of withdrawal and request a refund in the form of a credit note or an exchange. After this period, no refund or exchange can be made. In the event of an exchange or refund, return the new item (s) in their original packaging, intact and unworn, along with all possible accessories, instructions for use and documentation to the following address: As Design / 13 impasse eliane de menerval n ° 40/77100 Meaux / France In the event of exercise of the right of withdrawal you will be reimbursed for the entire order in the form of a credit note to the customer, free of charge , with the exception of return costs which are your responsibility. The refund in the form of a credit note is due within a maximum period of 30 days. Article n ° 7: Payment The price invoiced to the customer is the price indicated on the order confirmation sent by Inès to Paris. Different payment methods are possible. By Paypal: In the event of payment by Paypal, the general conditions of use of Paypal apply. By credit card: Fully secure payment via the paypal platform. We accept the following cards: Carte Bleu / Visa / Visa Electron / Mastercard / American Express By Check: Your check is to be sent to the following address: As Design / 13 impasse eliane de menerval n ° 40/77100 Meaux / France. Your order is reserved for 10 working days. Beyond this period, without receipt of your check, it will be canceled. Items will only be sent after receipt and validation of your check. By Transfer: Your order will be reserved for 10 working days. Beyond this period, without receipt of your transfer, it will be canceled. Items will only be sent after validation of your transfer. The site reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. Any attempt at fraud, for any amount whatsoever and whatever its origin, will be subject to criminal prosecution. All of the data collected about you will then be sent to the Public Prosecutor's Office for investigation. Reminder of the terms of Article 313-1 of the Penal Code: "The swindle is the fact, either by the use of a false name or a false quality, or by the abuse of a true quality, either by the use of fraudulent maneuvers, to deceive a natural or legal person and thus determine them, to their prejudice or to the prejudice of a third party, to remit funds, values or any good, to provide a service or to consent to an act operating obligation or discharge. The swindle is punished by five years imprisonment and a fine of 375,000 euros. »Article n ° 8: Litigation This contract is subject to French law. Inès à Parisne can be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of Inès à Paris will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to contact the seller in order to find an amicable solution, in particular with the help of: a professional association of the branch, a consumer association or any other council of its choice. It is recalled that the search for an amicable solution does not interrupt the "short period" of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee supposes that the buyer honors his financial commitments towards the seller. Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, the Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted. Article n ° 8: Guarantee Inès à Paris guarantees that all the selected products are manufactured and produced in France. In all cases, Inès à Paris cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, TOUCOULOR's liability is systematically limited to the value of the product in question. Article n ° 9: Confidentiality of personal information The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. Failure to provide information results in the non-validation of the order. In accordance with the "Informatique et Libertés" law, the processing of personal information relating to customers has been declared to the National Commission for Computing and Liberties (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of the data which concern him, which he can exercise with the site on simple request by mail to ............... In addition, TOUCOULOR undertakes not to communicate, free of charge or with compensation, the contact details of its customers to a third party.